Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
GreenN
SHOOTS

SPECIAL
EDITION
Semi-Annual
First issue
2013

7th and 8TH OF MAY 2013 – JUMEIRAH CREEKSIDE HOTEL, DUBAI – U...
GreenN
SHOOTS
SPECIAL EDITION

A WORD FROM GROUP CEO
In May, LAP GreenN held its semi-annual strategic meeting in Dubai,
b...
GreenN
SHOOTS
SPECIAL EDITION

"

AGENDA: SEMI-ANNUAL STRATEGY MEETING
Last November, LAP GreenN hosted its first Group-wi...
HIGHLIGHTS FROM THE OPCOS

GreenN
SHOOTS
SPECIAL EDITION

GreenN
SHOOTS
SPECIAL EDITION

SOUTH SUDAN

MOHAMED GHADFI, CEO ...
HIGHLIGHTS FROM THE OPCOS

GreenN
SHOOTS
SPECIAL EDITION

GreenN
SHOOTS
SPECIAL EDITION

SIERRA LEONE

JOHN WEIR, GREENN S...
HIGHLIGHTS FROM THE PARTNERS

GreenN
SHOOTS
SPECIAL EDITION

GreenN
SHOOTS
SPECIAL EDITION

Key telecom trends
JACOBO GARC...
HIGHLIGHTS FROM THE PARTNERS

IT solutions
TIMO AHOMAKI, TECNOTREE

Timo Ahomaki, CTO of Tecnotree, a global provider of
t...
GOVERNANCE & HR

GreenN
SHOOTS
SPECIAL EDITION

Sharon Ditchburn, Company Secretary
Sharon Ditchburn, who joined the Group...
GreenN
SHOOTS
SPECIAL EDITION

H.E DR. AREF NAYED

LIBYAN AMBASSADOR TO THE UAE

BEN VERWAAYEN

EX-CEO OF KPN, BT AND ALCA...
GreenN
SHOOTS
SPECIAL EDITION

HAVE
YOUR
SAY…

HAVE
YOUR
SAY…
Ali Amir – UTL CFO
I think events like this are
extremely po...
GreenN
SHOOTS
SPECIAL EDITION

MEETING

GLANCE

page | 9
GreenN
SHOOTS
SPECIAL EDITION

GreenN
SHOOTS
SPECIAL EDITION

"

This event could not have been a success without Emelda K...
Upcoming SlideShare
Loading in …5
×

GreenN Shoots - Special Edition to Q2 2013

494 views

Published on

GreenN Shoots special edition covers all the highlights the semi-annual strategy meeting.

Published in: Technology, Business
  • Be the first to comment

GreenN Shoots - Special Edition to Q2 2013

  1. 1. GreenN SHOOTS SPECIAL EDITION Semi-Annual First issue 2013 7th and 8TH OF MAY 2013 – JUMEIRAH CREEKSIDE HOTEL, DUBAI – UAE
  2. 2. GreenN SHOOTS SPECIAL EDITION A WORD FROM GROUP CEO In May, LAP GreenN held its semi-annual strategic meeting in Dubai, bringing together the Group and all our operators to celebrate our achievements to date and share our vision for going forward. This two-day event was a huge success for us, with members from the operations talking to each other as a group, rather than as separate entities. We initiated this programme at our first strategic meeting in Entebbe last November, where the Group agreed to set a common strategy across all OpCos. As our second meeting, this gathering was extremely encouraging, with everyone involved clearly heading towards a common purpose. We also welcomed many guests to the event, including our billing partner, Tecnotree, who presented their vision for the future of billing. In line with our commitment to remaining up to date with industry developments, we invited our strategic advisers to present the latest technology and telecoms trends, and representatives from Greenwich Consulting also gave an in depth talk on Mobile Money. This created an informative atmosphere for attendees, and encouraged an open discussion around in-country experiences. We also reaffirmed our ambition to become a global telecoms operator – among the top 50 worldwide in the next five years. Our shareholders and Board are fully united in this vision, and we are excited to work towards this goal together by building scale in the countries in which we have a presence, and by exploring a number of M&A opportunities. Over the past 12 months, we have built a capable new team at LAP GreenN and at the management level of each of the OpCos. We are confident that this, coupled with market opportunities and the support of our shareholders, is a formula for success. Over the past 18 months, we have made tremendous progress in extremely difficult environments. The conflict in Libya and the sanctions against Libyan assets proved a very challenging time for us, and as a result we have had to negotiate with several African governments to regain and manage our existing assets. Last year, one of our OpCos achieved positive EBITDA for the first time since acquisition in 2010, and we have narrowed our losses across the board, notably in Uganda and South Sudan. We are preparing to launch in Sierra Leone with a new MD at the helm, and are hoping to achieve this over the course of the next six months. Simultaneously, we are building new partnerships, negotiating better terms with our suppliers, and finally upgrading our equipment to the latest revisions. Overall, the meeting was an effective means for us to see the dynamics of the new organisation and how each and every team member is performing in the best interests of the Group. I would like to take this opportunity to thank you all for your efforts in making LAP GreenN what it is today. " Wafik Shater page | 1
  3. 3. GreenN SHOOTS SPECIAL EDITION " AGENDA: SEMI-ANNUAL STRATEGY MEETING Last November, LAP GreenN hosted its first Group-wide strategy meeting, where Group members and top management across all operations gathered to set the direction for the future of the company. In continuance of this initiative, our second semi-annual meeting was held in Dubai on May 7th and 8th to provide an update on the Group strategy and the next steps. It was also an opportunity for everyone to get together in one location and discuss all aspects of the business, from the current situation to opportunities, potential drawbacks and market positioning. The meeting was held with in attendance: LAP GreenN Group, the OpCos current and potential partners, and many special guests. The first day was dedicated to an operations review, with internal sessions between LAP GreenN, the OpCos and our potential partners, namely Maraison and Power Oasis. Day 2 kicked off with a strategy reminder and a presentation by Wafik Shater (Chairman and Group CEO) and Dimitris Lioulias (COO) on the “next steps” for the Group. Our strategic partners then followed, offering incites on ‘key telecom trends’ , mobile money and the future of billing. Sharon Ditchburn, the Company Secretary was invited to deliver a short presentation on corporate governance and compliance, and Joanna Roche LAP GreenN CHRAO discussed new HR policies. To conclude, the CEO of each OpCo took the floor to highlight their operational achievements. In between sessions, there was a lot of opportunity to socialise and do team building. The closing dinner was well attended, and the following special Guests were invited to speak: Faisel Gergab, Chairman of LPTIC and board member of the LIA; Dr Aref Nayed H.E., Libyan Ambassador to the UAE; and Ben Verwaayen, ex-CEO of BT, Alcatel-Lucent and KPN. " page | 2
  4. 4. HIGHLIGHTS FROM THE OPCOS GreenN SHOOTS SPECIAL EDITION GreenN SHOOTS SPECIAL EDITION SOUTH SUDAN MOHAMED GHADFI, CEO GEMTEL Mohamed Ghadfi opened by giving an overview of the company's history, prior to when LAP GreenN took over. Gemtel was born during South Sudan’s struggle for freedom, with its launch taking place in 2006. It was previously known for its poor customer service which severely hurt the company's performance. After 2 years of monopoly, new competitors entered the market with very aggressive launch strategies. In 2010, Lap GreenN took over the company, and appointed Mohamed Ghadfi as its CEO in May. Ghadfi found the business in a critical situation, with nonexistent network coverage, and only a single unstaffed small shop. Given the situation, he initiated a revamping plan that focused on network quality and coverage to reach all the ten states in remote areas of South Sudan. Ghadfi focused on growing the business, and despite limited resources reversed the declining trend in the business, by implementing a new marketing strategy and launching new services. A new Executive Committee was also brought on board: CTO in 2010, COO in 2011 and acting CFAO in 2012. Gemtel has seen itself grow into one of the most trusted telecom service providers in Independent South Sudan, with a highly skilled team, dedicated to providing affordable, secure and reliable telecom services. With the support of the new LAP GreenN management, Gemtel was able to establish a mission statement to guide future direction, operations and targets. It recorded significant successes, in both financial and commercial performance, and in South Sudan today, the newest country in the world, Gemtel is the fastest growing and most respected brand. This will have immense implications for Gemtel’s future business. UGANDA DAVID HOLIDAY, CEO UTL David Holiday who joined UTL as its CEO in May 2012 explained that 2012 was a difficult year in Uganda, with GDP halved, 20% inflation and currency depreciation of 8%. Despite this, David and his new management team have worked hard to institute multiple changes spanning from governance, key policies and protocols, cost reduction, and improvements to customer service. Big strides have since been made, with some of the team’s key achievements as follows: - Increasing net additions significantly - Changing the way UTL defines the customer base to comply with international benchmarks - Delivering 50% year-on-year improvement in EBITDA at the end of 2012, in comparison to the plummeting results of the previous three years The business outlook for Uganda Telecom is more positive now. Together with the support of the entire group, the new management team aims to deliver results that are underpinned with standards of financial, legal and regulatory compliance, integrity and corporate governance standards that all stakeholders can be proud of. The company now has a restructured and efficient workforce that has clear targets, and the motivation to meet the challenges of 2013. Page | 1 page | 3
  5. 5. HIGHLIGHTS FROM THE OPCOS GreenN SHOOTS SPECIAL EDITION GreenN SHOOTS SPECIAL EDITION SIERRA LEONE JOHN WEIR, GREENN SL CEO IVORY COAST ALAIN MBIDA, COO GREENN CI Alain Mbida, joined GreenN CI as COO in June 2012, and spoke on behalf of Abdulghani Ramadan, CEO of GreenN CI. Mbida opened his presentation with a brief background on the company history. GreenN CI was born from the takeover of Oricel by LAP GreenN in 2008. After a successful first year, which saw tremendous subscriber growth, GreenN CI started to face numerous challenges in late 2010. Furthermore, both the Ivorian and Libyan crises in 2011 dramatically impacted the life of GreenN CI. Despite all the obstacles, the Group re-asserted its support to GreenN CI, and brought in new blood to the management team, while injecting financial support. In 2012, a new business plan was agreed with the Group, and it yielded significant results at the end of the year: • The customer base doubled from what it was in late June to December • Revenue dramatically improved • Network up-country has been re-opened in four cities, with a plan to re-open six more areas • Better company governance was implemented In January 2013, John Weir, previously Project Director at UTL, was tasked with assessing the feasibility of launching operations in Sierra Leone, and developing a market entry plan. Weir assessed the Sierra Leone opportunity, stating that although there are four established players in the market, it is apparent that quality of service and pricing transparency are areas that GreenN SL can easily differentiate from its competitors. Many consumers and businesses are dissatisfied with the service being offered by the established players and are looking for an alternative provider, something which plays into LAP GreenN’s plan to create a ‘game-changing’ approach to the market and give customers novel products and services based on simplicity, quality and transparency. He mentioned that a five year plan and launch strategy have been developed and approved by the Group Exco, and all resources on the ground are working diligently towards the implementation of this plan. Between January and April, Weir had been working with a very limited resource pool, however, in May, a CFO and CTO were successfully recruited and with this highly experienced team of experts, the company is now in good shape to challenge the status quo in the market heads-on. Weir expressed his gratitude to the Group who have provided guidance, direction and knowledge to the local team and will also help to create a business that will become the benchmark in the local industry. He stated with confidence that with the support of the Group and colleagues in the other OpCos, GreenN SL will be a success and give their competitors a run for their money. Mbida went on to say that in a market which is still growing, GreenN CI management strongly believes that there is still a window of opportunity for the company to turn around and reach operational profitability within a period of 12 to 15 months. However, this is dependent on appropriate Group financial support and synergies. He added that they are now working with all hands on deck to ensure a timely launch into the market, which will provide them with a clear run at during the Christmas season in Sierra Leone. An early September launch is currently anticipated, and the team is working closely with the network vendor to accomplish this goal. Page | 1 Mbida closed by thanking the Group for its continuous support and stated that overall, he was happy with the performance of the operator to date. He feels that GreenN CI saw the virtual rebirth of its brand in Ivory Coast and is confident about its future performance. Weir thanked everyone at the Group office and the OpCos for their continued support in helping them operationalize the business, saying that without this support both him and his team would never have been able to meet this challenging deadline. page | 4
  6. 6. HIGHLIGHTS FROM THE PARTNERS GreenN SHOOTS SPECIAL EDITION GreenN SHOOTS SPECIAL EDITION Key telecom trends JACOBO GARCIA-PALENCIA, PARTNER & DARREN TAN, HEAD OF INTELLIGENCE UNIT – DELTA PARTNERS Delta Partners, a leading management Advisory firm specialized in Telecoms, Media, and Technology within the Middle East, Africa and other emerging markets, delivered an insightful presentation on key telecom trends. LAP GreenN makes a conscious effort to stay abreast of emerging trends in the telecom space, and has external advisors provide frequent updates to the Group. Jacobo Garcia-Palencia opened by discussing the latest trends in sector revolution. What was historically a separate TMT space has now merged over the last one and a half to 2 years. Customers have converged the way they use the services today. The model used to be that operators enabled communication between people - now operators are enabling access to a wide variety of other services. Garcia-Palencia also discussed the key challenges that operators are facing - how to position themselves in the rise of the digital world, and how do to maintain profitability while enabling the growth of broadband and the consumption of digital services. It is a radical change from the traditional model of telecom operators. Darren Tan discussed another key trend in the market, specific to regulation. African regulators are learning from European ones, which are generating a lot of cash from licence and spectrum auctions. He also took the opportunity to highlight new products and services that are rapidly gaining traction globally. Wearable technology, and operating systems (such as Firefox, Ubuntu, Tizen & Bada) – as opposed to devices – delivered the ‘wow’ factor at this year’s Mobile World Congress (MWC). Software-Defined Networking (SDN) has become the new buzz and will have to face-off with the traditional telecom equipment vendors. Operators are being forced to devise more intelligent ways of deploying future networks and optimising data transmissions. M-health services are growing very quickly, and the global market size is forecast to grow to approximately US$23 billion by 2017. Nurses, who are currently using their own credits, are appealing to operators to help from a CSR effort to capture the right data at the right time to deliver the health care required. Also, the next paradigm of connected devices, connected vehicles, is significantly closer to being realised. A global standard is already established for smartphone and in-vehicle connectivity called MirrorLink. GSME has said that by 2015 they expect at least half of the new cars that are rolled out from factories to be connected. page | 5
  7. 7. HIGHLIGHTS FROM THE PARTNERS IT solutions TIMO AHOMAKI, TECNOTREE Timo Ahomaki, CTO of Tecnotree, a global provider of telecom IT solutions, explained that one of the main challenges faced by communication service providers (CSPs) in an ever more complex environment is how to balance customer service costs with meeting the increasingly high expectations of customers. He stated that storage, video on demand, social media and in-payments are extremely crowded markets and it is difficult to carve a niche. As such, CSPs have to decide whether to collaborate or compete with the other ecosystems that exist in the market. He went on to say that traffic in the network will always keep growing, and so the key question that needs to be addressed is how can this traffic be monetised? Ahomaki noted that the app developers are the ones making money, but they are also the ones engaging in marketing, and so there could be an opportunity for operators to collaborate locally with developers. Ahomaki also highlighted that ‘comfort is king’ which is the primary reason for the demand behind bundled services. He ended by saying it is about loyalty and conversion. GreenN SHOOTS SPECIAL EDITION Mobile money VINCENT DOUIN (DIRECTOR) & ANDRE MARQUES (CONSULTANT), GREENWICH CONSULTING Greenwich Consulting, a global management consultancy firm specialised in telecom, media, utilities and financial services, presented on the hot topic of mobile money. Vincent Douin,Director, and Andre Marques,Consultant, discussed the key factors that need to be addressed when rolling out Mobile Money in emerging markets, namely: 1.Building the right partnerships by clearly defining roles and responsibilities of each player in the value chain 2.Building a successful commercial offer and roadmap with speed, scale and sophistication 3.Ensuring usage monetisation and overall profitability 4.Selecting distributors by setting a selection criteria 5.Creating a high profile communication strategy with clear and simple above and below the line campaigns 6.Defining the organisational model according to market maturity and regulatory dependency level 7.Leveraging the regional alliance factor by defining a regional perspective and deploying a unique technical platform linking each operation, or deploying locally to avoid regulatory complications page | 6
  8. 8. GOVERNANCE & HR GreenN SHOOTS SPECIAL EDITION Sharon Ditchburn, Company Secretary Sharon Ditchburn, who joined the Group as the Company Secretary in January 2013, delivered a short presentation on the legal best practices, specifically the importance of corporate governance. She explained it is a method of governing the company like a sovereign state, instating its own customs, policies and laws to its employees from the highest to the lowest levels. It is intended to increase the accountability of your company and to avoid massive disasters before they occur. Well-executed corporate governance should be similar to a police department’s internal affairs unit, weeding out and eliminating problems with extreme prejudice. The presentation also included balancing commercial considerations within the Group, and our duties and liabilities in relation to the company. She also discussed Group values, professional conduct, conflict of interest and protection of sensitive information. Joanna Roche, Group CHRAO Joanna Roche, LAP GreenN’s Group Chief Human Resources & Admin officer (CHRAO) presented on the importance of having a solid team and strong organizational culture in place in order to drive an organization forward. Since joining LAP GreenN in February 2013, she has been instrumental in forming LAP GreenN’s new management team. She explained that it does not matter how fantastic the strategy of an organisation is, the execution and delivery of that strategy depends upon having the right people and organisational culture. She added that success would not be realised without this support. The Human Resources department offers services to drive and support the business strategy in order to deliver a high performing organisational culture and work practices throughout the employee’s lifecycle. This includes approaches to recruitment, on boarding, performance and talent management, training, compensation, benefits, and organisational development and design. Joanna highlighted that one of LAP GreenN’s current HR priorities is to ensure that all employees have set objectives linked to the delivery of the business strategy. Also, HR will be introducing a number of policies to help guide its employees and build an understanding of what is expected of them. page | 7
  9. 9. GreenN SHOOTS SPECIAL EDITION H.E DR. AREF NAYED LIBYAN AMBASSADOR TO THE UAE BEN VERWAAYEN EX-CEO OF KPN, BT AND ALCATEL-LUCENT On behalf of the Libyan Embassy and Consulate in the UAE, Ambassador Aref Ali Nayed, welcomed all group members. On behalf of the Libyan Government, H.E. Prime Minister Ali Zidane, and the Libyan Parliament, the Ambassador stated that the Libyan leadership has not abandoned previous investments made overseas. He also went on to state that Africa is important to Libya, and Libya is committed to its investments in the continent as a proud African country. Mr. Verwaayen began by saying that the Ambassador and the Chairman of LIPTC really changed his mind on the subject of Libya, talking of a country in transition. He reflected that over the past 30 years, the telecoms industry had seen almost everything, but never the challenge that LAP GreenN has undertaken. He said that if he were a betting man, he would have bet against LAP GreenN, and so he salutes the company for the beginning of this turnaround, which is clearly heading in the right trajectory considering assets inherited. Finally, Ambassador Nayed explained that Libya is no longer party to corruption, and that anyone seeking to attract investment will need to present a credible, sustainable model and confirmed that the LIA will provide its full support in this regard. However, he explained that plans are futile unless these three questions can be firmly answered: (1) Who are you?, (2) What is your value proposition?, and (3) Where are you heading? With the combination of the company’s heritage and talent pool – it all comes down to people skills. With regards to LAP GreenN employees, Dr. Nayed described them as a part of one of the most notable success stories in the telecommunications sector. He also went on to describe the company as an organisation with tremendous potential and outstanding leadership with the likes of Wafik Shater and Dr. Faisel Gergab, who will ensure its progress to new horizons. He expressed his hope that the two days of the meeting would provide a sense of pride as LAP GreenN’s initial efforts are best in class. He went on to say that the company’s vision and determination would go a long way, as this is a market where a real difference can be made. DR FAISAL GERGAB CHAIRMAN, LIPTC AND BOARD MEMBER, LIA Dr. Faisal Gergab began his remarks by conveying his assurances that the LIA and LIPTC are fully behind LAP GreenN, and will support it both financially and technically. He expects LAP GreenN and its OpCos in Africa to have robust business plans, total dedication, motivated workforces and a sense of purpose. He explained that the success of LAP GreenN lies in the hands of its people, and that the-massive potential: growth opportunities in Africa are no secret, constituting a virgin market that can be tapped into. He also added that a review of LAP GreenN’s business plan left him with nothing but optimism. Dr. Faisal Gergab would like to see LAP GreenN expand its operations in Africa, protect its legacy, provide services to end-users and distinguish the company as a quality service provider with competitive rates. He pointed to potential synergies between LAP GreenN and the currently healthy Libyan telecoms industry, and emphasised the importance of mutual optimisation of strengths and support of weaknesses. He addressed all stakeholders for full support, and at the LIPTC level, talking to politicians, the World Bank, the UN and African national governments to ensure they give LAP GreenN the space to flourish and compete. page | 8
  10. 10. GreenN SHOOTS SPECIAL EDITION HAVE YOUR SAY… HAVE YOUR SAY… Ali Amir – UTL CFO I think events like this are extremely positive; it has been hosted very well and has given us an opportunity to speak with the senior management team and discuss the current problems we are facing at an OpCo level. Joanna Roche – LAP GreenN Group CHRAO This is the first time I have had the opportunity to meet many of my colleagues and partners and I feel I have a better flavour of some of the challenges you are facing. It is nice to put actual faces to people that I have been communicating with via email and or telephone and it has helped me to get more of a sense of where we are heading. HAVE YOUR SAY… Dimitris Lioulias – LAP GreenN Group COO It is a very good opportunity to gather everyone together. Although such meetings are not necessary on a continuous basis, it is useful to have people around a table every now and then to exchange views and make sure we are all on the same wavelength. HAVE YOUR SAY… Abdalla Bouslein –LAP GreenN Group Board Member These initiatives and sessions, where everyone is brought together, are really useful. Attending them on semi-annual basis helps to foster team spirit and bring together fresh ideas and passionate people together to take LAP GreenN to the top 50 in a few years’ time. Allan Kawele – LAP GreenN Group IT Manager, Operations & Governance Halfway through the year, it is always a good idea to bring everyone’s focus back on expectations: what is expected from the Group and what is expected from the OpCos, from which plans can then be executed operationally. Hend Abdulwahed, LAP GreenN Group PR Coordinator As a new addition to the team from the Tripoli office , which is a very small team, this has been a great opportunity to get acquainted with everyone in person whilst also receiving an excellent update on the Group, its operational activities, where we stand and where we are headed. It has also been a great exercise in fostering Group-wide team spirit. page | 8
  11. 11. GreenN SHOOTS SPECIAL EDITION MEETING GLANCE page | 9
  12. 12. GreenN SHOOTS SPECIAL EDITION GreenN SHOOTS SPECIAL EDITION " This event could not have been a success without Emelda Kimaita and Andrew Talbot, the organisers, as well as Lucy Bagatsing who provided assistance during the event. Thank you for all your help and contributions. " The next event will be in November, we look forward to seeing you all again in another country, with new challenges and successes. Editorial Committee : GreenN Shoots Special Edition is a semi-annual newsletter prepared by Hend Abdulwahed with the collaboration of Michelle Hirst and Roxanne Franks from LAP GreenN. For any feedback or enquiries, please contact: hend.abdulwahed@lap-greenn.com

×