GBS Impact:
PowerBI Dashboard Templates
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hello@connected-insight.com
connected-insight.com
C O N N E C T E D I N S I G H T

“This is how Global Business
Services drives impact and
business engagement”
Controller, Global Manufacturer
Expanding GBS, optimizing existing GBS operations, setting informed
targets, tracking impact, engaging business leaders.
Primary use cases
PowerBI Templates
for Global Business
Services
A C C E L E R A T E Y O U R I M P A C T W I T H

Extensive and flexible data & analytics with 3 modules
01 Center
Purpose-built for shared services (and BPO). Data
and analytics that allow you to drive operational
improvements and engage business leaders with
data specific to their role and focus.
02 Enterprise
End-to-end business and process visibility including
data integration with Center. Drive improvements in
focus, cost and agility.
03 APQC
Seamless process integration with APQC so you can
easily add industry-specific benchmarking to your
analytics to set informed targets.
+
+

CI is configured 100% based on your operating structure and definitions.
You can model your data and analytics to fit your specific purpose.
12 Dimensions
Process Type
Sub-Process
Process
Function
Client / Entity
Center
Location
Country
Region
Division
Business Unit

“Using CI is like driving with Google Maps
instead of a compass”
Chief Finance Officer, Global Automotive Supplier
No disconnects
No translating
No blind spots
5 Data Categories
Revenue
Labor Cost
KPI’s
Volumes
Resources

The Connected Insight app
covers
Definitions Target Setting
Data import
statement date management
structured dashboards
action tracking
apqc Benchmarks
mappings
analytics
validation

With PowerBI
data augmentation
business case modeling
custom analytics
Report Distribution
Reports and Dashboards

CI’s GBS Impact dashboards cover the 3 key elements to data-driven transformation
GBS Impact Dashboards
01
Internal Benchmarking (+external)
Set informed targets based on best demonstrated performance. CI
enables you to benchmark at all levels of your organization. Our
module for APQC integrates external benchmarks.
02
Connected Objectives and Drivers
Investments in GBS or process automation are made to drive
improvements in focus, cost and agility. CI enables you to analyze
your organizations and processes by connecting the metrics for your
objectives with the underlying drivers.
03
Measure the Impact
Track your ROI across organizations and processes as you install
automation and expand GBS. CI enables you to see where the impact
is and where you are leading and lagging.
“The visibility from CI is essential to ensure we
don’t move from a high cost manual process to
high cost automated process”
Finance Transformation Program Leader,
Global Chemical Company

Engage business leaders with data and analytics specific to their business. The GBS
Entity Scope dashboard enables you to have data driven discussions on process
scope, resources, cost and trends. Analytics can be filtered by different dimensions,
down to specific business entities.
GBS Entity Scope
Dashboard 01
What is the trend in GBS FTE’s
for this part of the business?
What is the trend in cost?
What is the FTE scope in GBS vs the
business across all processes?
What is the GBS vs Business split
for each process?
How does average labor cost in GBS
compare to the business for GBS
process scope?
Filter to a specific
center
Filters
Filter to a specific part of
the business
Select a Date

Evaluate the current coverage of your GBS organization by process, sub-process
and across your business entities. What is the level of scope standardization? Where
are the opportunities to expand or standardize GBS service scope?
GBS Footprint Analysis
Dashboard 02
What is the labor cost split
between GBS and the business?
What is the FTE scope split
by GBS and business?
What are the variations
across your entities?
What are the variations
across your entities?
Filter to a specific
GBS Center
Filters
Filter to specific parts
of the business
Select a period to analyze
what’s changed over time
Filter to a specific process
or sub-process

If your GBS footprint includes multiple Centers, the GBS Overview dashboard gives
you clear visibility to key operational data and trends by center, process and in total.
GBS Overview
Dashboard 03
GBS resource and cost data split by Center and by Process.
Where are your resources and what are they doing?
Key GBS summary data
with trend analytics
Isolate to a specific process
Filters
Isolate to a specific GBS center

The GBS Service Scope dashboard provides clear visibility to GBS resource and cost
coverage by process, center and at entity level. The dashboard is used to evaluate
current scope and level of standardization across your business, as well as
evaluating where else GBS expansion could have an impact.
GBS Service Scope
Dashboard 04
FTE by process for each center
GBS Center FTE and trend analytics
GBS and business FTE by entity
being served by GBS
Toggle between GBS alone and
GBS + Business data
Filters
Isolate to a
specific process
Select a date to analyze
what has changed

Do you have annual strategic objectives for your GBS organization? Do you target
what impact GBS should have? Do you measure that? The Focus Metrics dashboard
visualizes your objectives and enables you to engage your organization and the
business with data-driven discussions.
GBS Focus Metrics
Dashboard 05
Example:
“Objective 3: Put the “G” in GBS and
globalize transactional processes”
Example:
“Objective 1: Drive ROI on PTP
automation investments”
Example:
“Objective 2: Expand GBS
value-added focus”
Example:
“Objective 4: Optimize and
Standardize GBS process coverage”
Filters Isolate to a specific center
Select a date to analyze
what has changed

What impact is your investment in GBS or process automation having?
The Impact Tracking dashboard enables you evaluate changes in the the metrics
covering your key objectives. You can toggle between multiple dimensions to assess
the impact by geography, organization, process and/or location type. Benchmark
where you are leading and lagging.
Impact Tracking
Dashboard 06
What are the trends in your key measures?
Evaluate the impact your program is having
by multiple measures and dimensions
Who is leading and lagging in
their progress to the objective?
Toggle between your process
and organization dimensions
Filters
Select a date to see the impact in
the timeframe important to you

Q: Can CI integrate with our network and our PowerBI?
A: Yes. CI is a cloud app hosted on AWS, with a secured API to easily integrate with
your network.
Q: What is the cost?
A: The platform is licensed to you on an annual basis. The total cost of ownership is
equivalent to saving or redeploying a FTE or two annually. The licensing cost
covers ongoing support when you need it.
Q: The data and analytics cover GBS and the business end-to-end by
process and/or different business dimensions. We can isolate to GBS
only or combined with business data to analyze and evaluate. How?
A: CI uses two integrated modules: “Center” for GBS and “Enterprise” for the
business. The data collection process uses two different purpose-built methods
for Center and Enterprise. The data structure is designed to enable the
integrated analytics and eliminate blind spots.
Q: How or where do you get the resource and cost data? ERP? HR systems?
A: No. CI uses an efficient and highly automated template-driven process for
gathering the data. No IT involvement is required. By doing this you get 10x
more visibility and flexibility versus relying on ERP or HRIS data. The process
moves fast and requires minimal time from the business.
FAQ

Data-driven
transformation
01 Prepare
02 Launch
03 Evaluate
04 Review
O N B O A R D I N G
7-10
Days

Ready to
Accelerate your
impact?
01 CI sends you the PBIX file to publish
in your PowerBI environment
02 Modify to fit precisely your structure
03 Publish
This is almost plug-and-play. Because you are using CI’s data set you can add new
PowerBI dashboards and reports with a few easy steps.
hello@connected-insight.com
www.connected-insight.com
Are you ready to stop operating in the dark?
Contact us at or go to our website
to learn more about the CI platform.
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deploying the CI platform?