Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

From Unaware to Advocate: A Case for Maximising the Learner Journey presented at iDesignX

105 views

Published on

Describe the steps a learner progresses through in their journey from unaware to advocate
Identify how to leverage the touch points at each step
Utilise a case study to demonstrate a context for application.

Published in: Education

From Unaware to Advocate: A Case for Maximising the Learner Journey presented at iDesignX

  1. 1. From Unaware To Advocate a Case Study for Maximising the Learner Journey by Dr Kuva Jacobs
  2. 2. Learning Ecosystems Email Social Media Announcements eLearning Coaching Logos Posters Job Aids Mobile Apps Classroom Training Intranet Content
  3. 3. Email Intranet Content eLearning Coaching Job Aids Classroom Training Introducing the Learner Journey Model Awareness Motivate Learn Transfer Apply Advocate Social Media Announcements Logos Posters Mobile Apps
  4. 4. nbn Cognito Project Introduction 4 Aim Improve adherence to IT Service Management processes within nbn Delivery via eLearn with supporting documentation & Sharepoint website Audience Internal and external IT support staff, geographically dispersed
  5. 5. Motivate 5 Awareness Learn Transfer Apply Advocate Inform Promote Inspire
  6. 6. Motivate 6 Awareness Learn Transfer Apply Advocate ITOPP Wheel Posters Recognisable Graphic
  7. 7. 7 Motivate Learn Transfer Apply AdvocateAwareness Motivate Encourage Bribe Force
  8. 8. Email Sharepoint Announcements 8 Motivate Learn Transfer Apply AdvocateAwareness Motivate Workplace Announcements Announcements
  9. 9. 9 Motivate Learn Transfer Apply AdvocateAwareness Learn eLearning Instructor led Job based
  10. 10. 10 Motivate Learn Transfer Apply AdvocateAwareness Learn eLearning Scenario Based Interactive Infographics
  11. 11. 11 Motivate Learn Transfer Apply AdvocateAwareness Transfer Forums Coaching Logbooks
  12. 12. 12 Motivate Learn Transfer Apply AdvocateAwareness Transfer Coaching
  13. 13. 13 Motivate Learn Transfer Apply AdvocateAwareness Apply Job aids Helpdesk Monitoring
  14. 14. 14 Motivate Learn Transfer Apply AdvocateAwareness Apply Supporting Documentation Aligned Documentation
  15. 15. 15 Apply AdvocateAdvocateMotivate Learn TransferAwareness Feedback Promotion Sharing
  16. 16. 16 Apply AdvocateAdvocateMotivate Learn TransferAwareness LMS Feedback Feedback
  17. 17. 17 Awareness Motivate Learn Transfer Apply Advocate Email Workplace Announcements Sharepoint Announcements eLearning Coaching ITOPP Wheel Posters Supporting Documentation LMS Feedback

×