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How To Deal With Social Media Trolls
- 1. How to Deal With Social Media Trolls A slide deck from www.KurtMelvin.com
- 2. THERE’S A LOT OF BIG ASSES ON SOCIAL MEDIA Here’s how to deal with them and avoid being trolled.
- 3. YOU MUST REALIZE MANY TROLLS ARE PSYCHOPATHS Thismeanstheir brainssimply cannot function in a way that allowsthem to care about you. Believing that you can convince them to show compassion for how another human being feels simply won't work. They don’t care about you.
- 4. IGNORE THE TROLLS Trollscrave attention. Often the best thing to do is to do nothing. Forumsthat usevBulletin havean "ignore" feature where you won't seeposts from people on your ignore list. If you’re being trolled on aforum, usethe ignore feature and your forum experience with improve greatly.
- 5. RELAX AND DON’T TAKE IT PERSONALLY Remember it’s not you, it’s them. It’s highly unlikely you are the one and only person they’ll ever troll, so don’t take it personally.
- 6. USE HUMOR BUT NEVER MAKE FUN OF TROLLS Never make fun of trolls or belittle them. Instead, try to use self-deprecating humor and make a joke about yourself or the situation. Making fun of yourself often diffuses the situation.
- 7. CREATE A PEN NAME/PERSONA FOR SUPPORT Agood technique if you handle your own customer support is to usea pen name and different email address to deal with support. By doing this, you create a layer between you and your customers and you won't be the "person" to upset a customer or client.
- 8. UNDERSTAND THE DIFFERENCE BETWEEN AN UPSET CUSTOMER AND A TROLL Ask For Contact Info/Receipt – Try to deal with upset customers privately. A troll most likely won’t have a receipt.
- 9. UNDERSTAND THE DIFFERENCE BETWEEN AN UPSET CUSTOMER AND A TROLL Trolls make it personal and want to trigger your emotions.
- 10. UNDERSTAND THE DIFFERENCE BETWEEN AN UPSET CUSTOMER AND A TROLL Customers have concerns about specific problems with your product or service. Is the person talking about you or your product?
- 11. TIME HEALS (ALMOST) ALL WOUNDS Bepatient. Trolls on social media will loseinterest over time and simply fade away.
- 12. NEVER TROLL A TROLL Becareful not turn others in your social media community against you by makinginappropriate comments to trolls. Trollsaren't the only onesreading your comments.
- 13. JUST THE FACTS MA’AM Social media trolls useextreme wordssuch as“never” instead of “rarely”. Counter this by stating facts.
- 14. DON’T POST CONTROVERSIAL CONTENT Posting controversial content is sure to upset someone, possibly setting the stagefor trolls. Your job is to unite people on social media, not divide them.
- 15. BE ACTIVE ON SOCIAL MEDIA Set a good example. Treat others how you want to be treated. Don’t allow other members to be trolled. Publish rulesand guidelinesand be sure to enforce them.
- 16. APOLOGIZE EVEN IF IT’S NOT YOUR FAULT Sciencehasproven that saying you’re sorry is very powerful. Often asimple apologyis the best way to deal with a troll, even if you don’t feel you are in the wrong.
- 17. Click this link to go to Kurt’s Blog