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Best Practices Enterprise Search

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My presentation at Enterprise Search Summit and KMWorld in Washington DC October 17, 2012

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Best Practices Enterprise Search

  1. 1. Best Practices for Enterprise Search Kurt Kragh Sørensen IntraTeam A/S www.IntraTeam.com
  2. 2. Kurt Kragh Sørensen• Worked with intranets since 2000 and search since 2009• Facilitated Community of Practice groups since 2002• Benchmarked intranets since 2005• @KurtKragh www.IntraTeam.com
  3. 3. About IntraTeam• 260 members of our 25 communities of practice in Denmark and Sweden – Primarily focused on intranet, search and SharePoint• 2,300+ profiles on our online community www.IntraTeam.com• Community about optimizing the intranet and the digital workplace• @IntraTeam 5,000+ followers• IntraTeam Event Copenhagen www.IntraTeam.com
  4. 4. Who are you? www.IntraTeam.com
  5. 5. www.IntraTeam.com
  6. 6. Who has too much content? www.IntraTeam.com
  7. 7. www.IntraTeam.com
  8. 8. photo ©www.IntraTeam.com 2007 by Tomasz Sienicki
  9. 9. IT and top management willrather buy hard- and software than spend manpower on fixing search! www.IntraTeam.com
  10. 10. Freshness Intranet Content Quality 300000 2008 250000 2007 200000 2006 2005 150000 2004 2003 100000 Temporary Archive 50000 50% 0 2003 2004 2005 2006 2007 2008 www.IntraTeam.com
  11. 11. Freshness intranet Content QualityPositive feedback from editors and publishers!!!! 300000 250000 200000 150000 2008 100000 2007 TemporaryArchive 50000 0 2007 2008 www.IntraTeam.com
  12. 12. www.IntraTeam.com
  13. 13. www.IntraTeam.com
  14. 14. Developed by Lars Fastrup http://www.fastrup.net www.IntraTeam.com
  15. 15. Site Quality Score Explained100% - Site contains no inactive documents outsidethe archive50% - Half the documents outside the archive havenot been opened or edited within the last 6 months. 0% - No documents outside the archive have beenused within the last 6 months Developed by Lars Fastrup http://www.fastrup.net www.IntraTeam.com
  16. 16. Active documents Quality score 100 % Not updated forNot accessed for 6 months 6 monthsArchived All documents created by the userHistorical documents Developed by Lars Fastrup http://www.fastrup.net www.IntraTeam.com
  17. 17. 17 www.IntraTeam.com
  18. 18. Archived Documents are Grey18 www.IntraTeam.com Developed by Lars Fastrup http://www.fastrup.n
  19. 19. Default settings www.IntraTeam.com
  20. 20. 22 december 2011 COWIportal 20 www.IntraTeam.com
  21. 21. www.IntraTeam.com
  22. 22. www.IntraTeam.com
  23. 23. Thanks to Ed Dale, Ernst & Young www.IntraTeam.com
  24. 24. RESULTS FROM THE FINDWISEENTERPRISE SEARCH ANDFINDABILITY SURVEY SIGN-UP & DOWNLOAD REPORT www.IntraTeam.com
  25. 25. ? www.IntraTeam.com
  26. 26. Thank you for your patience @IntraTeam @KurtKragh Kurt@IntraTeam.dk www.IntraTeam.com

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