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Oct 27, 2011
A quick one page project report to explain operational implications of Software Development and Quality Management at Microsoft
Software Development andQuality Management at IMBA NOV 2010 N1 Group H IE BUSINESS SCHOOL Andrea Carrow Kundan Bhaduri Miguel Piedrahita Mitsuru Nakayama Paolo Dina Regina Hernández
Software Development and Quality Management at Microsoft Requirement Risks Q1 R1 Q2 R2 Q3 R3 Q4 R4 Requirement Q5 is not tested, Q5 since no risks are associated Exhibit 1: Software Development Process Exhibit 2: Risk-Requirement Quality Assurance Method Functionality: Correctness, completeness, security and timeliness. Usability: User-friendliness, availability, suitability, adaptability. Reliability: Resilience, Recovery, Degradation, Transfer Performance: Speed, Economy Supportability: Testability, Maintainability, Portability, Manageability Exhibit 3: Software Quality Metrics Exhibit 4: Important Quality Ratio used at Microsoft Total Cost of QualityHigh Microsoft’s sweet (TCQ) spotCOST Cost of implementing Defects Cost of rectifyingLow Defects Low QUALITY High Exhibit 5: Cost of Quality and point of equilibrium Exhibit 6: Defect Prioritization System © IE Business School | Operations Management T2 Final Project | IMBA Nov 2010 N1 Group H 2