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Designing Experiential Learning: A field example

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The design of an experimental learning course in operations management for MBA students. The course is called Ops in NYC and leverages NYC as the classroom and we hold class meetings at the site of real businesses.

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Designing Experiential Learning: A field example

  1. 1. DESIGNING EXPERIENTIAL LEARNING A FIELD EXAMPLE Professor Kristen Sosulski, Ed.D New York University Stern School of Business @sosulski ks123@nyu.edu kristensosulski.com
  2. 2. The design of an experimental learning course in operations management for MBA students.
  3. 3. I. Key objective II. How we designed the course III. The experiential part of the course IV. Activities to engage students in experiential learning
  4. 4. I. Objective: For students to learn operations management in an authentic setting in real companies. To learn about the educational goals, literature review and outcomes refer to Operations Management Outside of the Classroom: An Experiential Approach to Teaching Enabled by Online Learning: https://www.bankstreet.edu/occasional-paper-series/34/operations-management-outside-of- the-classroom/
  5. 5. II. HOW WE DESIGNED THE COURSE
  6. 6. Used NYC as our classroom.
  7. 7. Studied the business processes of 6 or more companies on location in NYC.
  8. 8. Experienced business operations in practice through observation and interaction.
  9. 9. With little time for classroom lectures, students learned foundational concepts and models online and through in-class mini- lectures.
  10. 10. The online content was comprised of structured video lessons with an introduction, problem walkthrough, and assignment guide you in learning the foundational concepts.
  11. 11. The experiential part of the course. WHERE DID STUDENTS GO? WHAT DID THEY LEARN?
  12. 12. At Maher Terminal, Port Elizabeth, NJ students study logistics and the global supply chain.
  13. 13. At Whole Foods students study the waiting lines. They observe and record customer arrivals, never of cashiers, and service times.
  14. 14. At the NYC Taxi and Limousine Commission students observe the inspection station to learn how quality is measured and ensured.
  15. 15. At JetBlue students analyze boarding and deplaning processes.
  16. 16. At FreshDirect students analyze the scheduling of delivery trucks and routes
  17. 17. Students interact and engage with the urban experience products produced by Intersection such as LinkNYC and MTA on The Go from the perspective of an operations consultant.
  18. 18. HOW DID WE ENGAGE STUDENTS AS ACTIVE LEARNERS?
  19. 19. Designed key student activities before, during, and after the site visit. Pre-Site Paper Pre-Site Presentation Site Visit Post Site Paper Post-Site Discussion Pre-Site Visit Activities Site Visit Activities Post-Site Visit Activities
  20. 20. Pre – Site Visit Activities 1. All students address questions posed in the pre-site visit challenge. 2. A select number of students provide a 5-minute PowerPoint presentation of their key findings from the pre-site visit challenge. They must also list three key questions for the speaker at the site visit that are based on the operations management topics being studied.
  21. 21. Site Visit Activities 1. A handout that guides and focuses students on what they should be observing. 2. It is the responsibility of the student during the site visit to be active and ask questions related to operations management of the speaker. It is the responsibility of the student to be active and ask questions related to the speaker’s operations management duties during the site visit.
  22. 22. Post – Site Visit Activities 1. All students will write a reflection paper about the key takeaways from the site visit as related to operations management. 2. Select students will lead a ten minute discussion about the site visit that includes a the key takeaways from the site visit, and the answers to the questions posed in the pre-site visit presentation. 22
  23. 23. Have you incorporated field work and/or site visits into your teachings? Are there techniques and strategies that have worked well for you? Share your comments on the blog post that accompanies this presentation: http://www.kristensosulski.com/2016/02/designing- experiential-learning Also feel free to contact me on twitter @sosulski. Questions? Comments? Copyright 2016 Kristen Sosulski ks123@nyu.edu @sosulski kristensosulski.com
  24. 24. Thank you! Professor Kristen Sosulski, Ed.D New York University Stern School of Business @sosulski ks123@nyu.edu kristensosulski.com

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