Adopting Devops , Stories from the trenches

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As presented at Baltic Devops in Talllinn ,

Starting with devops is either the most trivial, or the hardest thing to do.
This talk will teach you a number of tricks on how to make life easier for your team. How to work together with your management and how to convince them devops is a relevant thing

Published in: Technology

Adopting Devops , Stories from the trenches

  1. 1. Growing a devops cultureGrowing a devops culture Stories from the TrenchesStories from the Trenches Kris Buytaert @krisbuytaert
  2. 2. Kris BuytaertKris Buytaert ● I used to be a Dev,I used to be a Dev, ● Then Became an OpThen Became an Op ● Chief Trolling Officer and Open SourceChief Trolling Officer and Open Source Consultant @Consultant @inuits.euinuits.eu ● Everything is an effing DNS ProblemEverything is an effing DNS Problem ● Building Clouds since before the bookstoreBuilding Clouds since before the bookstore ● Some books, some papers, some blogsSome books, some papers, some blogs ● Evangelizing devopsEvangelizing devops
  3. 3. What's this Devops thing really about ?What's this Devops thing really about ?
  4. 4. World , 200X-2009World , 200X-2009 Patrick Debois, Gildas Le Nadan, Andrew Clay Shafer, Kris Buytaert, JezzPatrick Debois, Gildas Le Nadan, Andrew Clay Shafer, Kris Buytaert, Jezz Humble, Lindsay Holmwood, John Willis, Chris Read, Julian Simpson, andHumble, Lindsay Holmwood, John Willis, Chris Read, Julian Simpson, and lots of others ..lots of others .. Gent , October 2009Gent , October 2009 Mountain View , June 2010Mountain View , June 2010 5th aniversary last year in Gent5th aniversary last year in Gent ........
  5. 5. devops, a definition:devops, a definition:
  6. 6. ● Adopt the new philosophy. We are in a new economic age. Western managementAdopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadershipmust awaken to the challenge, must learn their responsibilities, and take on leadership for change.for change. ● Cease dependence on inspection to achieve quality. Eliminate the need for massiveCease dependence on inspection to achieve quality. Eliminate the need for massive inspection by building quality into the product in the first place.inspection by building quality into the product in the first place. ● Improve constantly and forever the system of production and service, to improveImprove constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.quality and productivity, and thus constantly decrease costs. ● Institute training on the job.Institute training on the job. ● Institute leadership The aim of supervision should be to help people and machines andInstitute leadership The aim of supervision should be to help people and machines and gadgets do a better job.gadgets do a better job. ● Drive out fear, so that everyone may work effectively for the company.Drive out fear, so that everyone may work effectively for the company. ● Break down barriers between departments. People in research, design, sales, andBreak down barriers between departments. People in research, design, sales, and production must work as a team, in order to foresee problems of production andproduction must work as a team, in order to foresee problems of production and usage that may be encountered with the product or service.usage that may be encountered with the product or service. ● Eliminate slogans, exhortations, and targets for the work force asking for zero defectsEliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships,and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system andas the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force.thus lie beyond the power of the work force. •Eliminate management by objective. Eliminate management by numbers and numericalEliminate management by objective. Eliminate management by numbers and numerical goals. Instead substitute with leadership.goals. Instead substitute with leadership. •Remove barriers that rob the hourly worker of his right to pride of workmanship. TheRemove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality.responsibility of supervisors must be changed from sheer numbers to quality. •Remove barriers that rob people in management and in engineering of their right to prideRemove barriers that rob people in management and in engineering of their right to pride of workmanship.of workmanship. ● Institute a vigorous program of education and self-improvement.Institute a vigorous program of education and self-improvement. ● Put everybody in the company to work to accomplish the transformation. ThePut everybody in the company to work to accomplish the transformation. The transformation is everybody's job.transformation is everybody's job.
  7. 7. William EdwardsWilliam Edwards DemingDeming 1986, Out of the Crisis.1986, Out of the Crisis. http://en.wikipedia.org/wiki/W._Edwards_Deminghttp://en.wikipedia.org/wiki/W._Edwards_Deming
  8. 8. #devops=~C(L)AMS#devops=~C(L)AMS ● CultureCulture ● (Lean)(Lean) ● AutomationAutomation ● Monitoring and MeasurementMonitoring and Measurement ● SharingSharing Damon Edwards and John WillisDamon Edwards and John Willis Gene KimGene Kim
  9. 9. Devs vs OpsDevs vs Ops
  10. 10. HistoricallyDifferent GoalsHistoricallyDifferent Goals DevelopmentDevelopment ● New releasesNew releases ● New FeaturesNew Features ● New platformsNew platforms ● New architecturesNew architectures ● Functional ReqFunctional Req OperationsOperations ● Stable PlatformStable Platform ● No DowntimeNo Downtime ● Scalable PlatformScalable Platform ● Non Functional ReqNon Functional Req
  11. 11. Whats in it for you ?Whats in it for you ? ● Faster time to marketFaster time to market • Features go live in hours vs yearsFeatures go live in hours vs years ● In a more safe (Secure)In a more safe (Secure) ● Reliable fashionReliable fashion • Fully automatedFully automated ● More happyMore happy {customers,developers,ops,managers,investors}{customers,developers,ops,managers,investors}
  12. 12. Who wants devops ?Who wants devops ? ● Grassroot, engineersGrassroot, engineers • Because they feel the pain and want toBecause they feel the pain and want to improveimprove ● C-level managementC-level management ● VendorsVendors
  13. 13. Who wants devops ?Who wants devops ? ● Grassroot, engineersGrassroot, engineers ● C-level managementC-level management • Because they see the problems and need toBecause they see the problems and need to improveimprove ● VendorsVendors
  14. 14. Who wants devops ?Who wants devops ? ● Grassroot, engineersGrassroot, engineers ● C-level managementC-level management • Buzzword BingoBuzzword Bingo ● VendorsVendors
  15. 15. Who wants devops ?Who wants devops ? ● Grassroot, engineersGrassroot, engineers ● C-level managementC-level management ● Traditional VendorsTraditional Vendors • Because they want sell same old stuff with aBecause they want sell same old stuff with a new tag, that won't help you.new tag, that won't help you.
  16. 16. Why do you want ?Why do you want ? ● Broken culture #needsfixingBroken culture #needsfixing ● Business pressure,Business pressure, • SlowSlow • Low quality releasesLow quality releases ● Unmanageable infrastructureUnmanageable infrastructure ● Too fast growthToo fast growth
  17. 17. Change Management &Change Management & ResistanceResistance ● 20 – 60 – 2020 – 60 – 20 ● 20% Early adopters , find your peers20% Early adopters , find your peers ● 60% Will wait , but adopt slowly60% Will wait , but adopt slowly ● 20%20%
  18. 18. Your goals ?Your goals ? ● Have you even set goals ?Have you even set goals ? ● CD vs CD ?CD vs CD ? ● Is your infra in place ?Is your infra in place ? ● Is your team ready ?Is your team ready ?
  19. 19. Analyze ThisAnalyze This ● What are devs nagging aboutWhat are devs nagging about • Slow builds ?Slow builds ? • No enviroments ?No enviroments ? ● What are ops nagging aboutWhat are ops nagging about • Bad artefacts ?Bad artefacts ? • No logs ?No logs ? ● What is mgmt nagging aboutWhat is mgmt nagging about • Quality / Feedback ?Quality / Feedback ?
  20. 20. SpoilerSpoiler Your real problem is most probably not technicalYour real problem is most probably not technical
  21. 21. Are you speaking the sameAre you speaking the same language ?language ?
  22. 22. Agile ?Agile ? ● WaterfallWaterfall ● WatermillWatermill ● ScrumScrum ● KanbanKanban
  23. 23. Do not call it aDo not call it a #devopsteam#devopsteam ● It's not a job title.It's not a job title. ● Ops isn't actually opsOps isn't actually ops ● It's not the team in charge of deliveryIt's not the team in charge of delivery ● Yet another silo between devs and opsYet another silo between devs and ops
  24. 24. Crossfunctional TeamCrossfunctional Team ● Build a project team with skills from all overBuild a project team with skills from all over • DevelopmentDevelopment • Continuous IntegrationContinuous Integration • TestingTesting • Infrastructure (HA/ Scale/ Performance)Infrastructure (HA/ Scale/ Performance) • DeploymentDeployment • MeasurementMeasurement ● Seat them together !Seat them together ! ● Goal = Help the businessGoal = Help the business
  25. 25. Enable CommunicationEnable Communication
  26. 26. Different CommunicationDifferent Communication ● The BackChannelThe BackChannel ● PoliticsPolitics ● Who's in Charge ?Who's in Charge ?
  27. 27. Start “Hiring”Start “Hiring” ● Internally / ExternallyInternally / Externally ● Get experience on boardGet experience on board ● Get BuyIn inside the teamGet BuyIn inside the team ● Don't hesitate to also Fire !Don't hesitate to also Fire !
  28. 28. Build TrustBuild Trust ● ExperimentExperiment • DevDev • TestTest ● ProdProd ● Automate all theAutomate all the thingsthings ● Measure successMeasure success ● Measure FailureMeasure Failure
  29. 29. Your machines as CattleYour machines as Cattle
  30. 30. Treat your people as petsTreat your people as pets
  31. 31. Stop playing theatreStop playing theatre ● Security TheatreSecurity Theatre ● Procedure TheatreProcedure Theatre
  32. 32. BondBond ● Internal DevopsdaysInternal Devopsdays ● Internal Open Source DaysInternal Open Source Days ● Hack DaysHack Days ● Teach a collegue daysTeach a collegue days ● Ramdon Lunch meetupsRamdon Lunch meetups ● Eat CakeEat Cake ● Both inside and outside the officeBoth inside and outside the office
  33. 33. Myths ?Myths ? ● You can only change small orgsYou can only change small orgs ● You can't change a large organisationYou can't change a large organisation It dependsIt depends
  34. 34. It's about the tools !It's about the tools ! • The wrong tools will block youThe wrong tools will block you • The right tools will enhance your cultureThe right tools will enhance your culture ● It's not about the toolsIt's not about the tools
  35. 35. Culture,Culture, Automation,Automation, Measurement,Measurement, SharingSharing
  36. 36. devops (<)> continuous delilverydevops (<)> continuous delilvery
  37. 37. How many times a day ?How many times a day ? ● 10 @ Flickr10 @ Flickr ● Deployments used to be painDeployments used to be pain ● Nobody dared to deploy a siteNobody dared to deploy a site ● Practice makes perfectPractice makes perfect ● Knowing you can vs constantly doing itKnowing you can vs constantly doing it
  38. 38. " Our job as engineers (and ops, dev-ops, QA," Our job as engineers (and ops, dev-ops, QA, support, everyone in the company actually) is tosupport, everyone in the company actually) is to enable the business goals. We strongly feel thatenable the business goals. We strongly feel that in order to do that you must havein order to do that you must have the ability tothe ability to deploy code quickly and safelydeploy code quickly and safely. Even if the. Even if the business goals are to deploy strongly QA’d codebusiness goals are to deploy strongly QA’d code once a month at 3am (it’s not for us, we push allonce a month at 3am (it’s not for us, we push all the time), having a reliable and easy deploymentthe time), having a reliable and easy deployment should beshould be non-negotiablenon-negotiable."." Etsy Blog upon releasing DeployinatorEtsy Blog upon releasing Deployinator http://codeascraft.etsy.com/2010/05/20/quantum-of-deployment/http://codeascraft.etsy.com/2010/05/20/quantum-of-deployment/
  39. 39. Culture,Culture, Automation,Automation, Measurement :Measurement : measure all the thingsmeasure all the things SharingSharing
  40. 40. Culture,Culture, Automation,Automation, Measurement,Measurement, SharingSharing
  41. 41. DashboardsDashboards
  42. 42. Visualize Business MetricsVisualize Business Metrics ● $revenue$revenue ● #sales#sales ● signupssignups ● conversionsconversions ● Api callsApi calls ● Application useApplication use
  43. 43. SharingSharing ● Open SpaceOpen Space ● Open SourceOpen Source ● GithubGithub ● Talk about ExperiencesTalk about Experiences ● Publish the codePublish the code
  44. 44. FoodFood
  45. 45. Devops is like securityDevops is like security It's not a product that you can buyIt's not a product that you can buy It's a lifestyleIt's a lifestyle It's a continuous improvement processIt's a continuous improvement process
  46. 46. ContactContact Kris Buytaert kris. buytaert@inuits.euKris Buytaert kris. buytaert@inuits.eu Further ReadingFurther Reading @krisbuytaert@krisbuytaert http://www.krisbuytaert.be/blog/http://www.krisbuytaert.be/blog/ http://www.inuits.eu/http://www.inuits.eu/ InuitsInuits Heidestraat 257Heidestraat 257 2070 Zwijndrecht2070 Zwijndrecht BelgiumBelgium 891.514.231891.514.231 +32 475 961221+32 475 961221

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