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Change management in an Uncertain World: The Human aspect of Organisational Change

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As presented to the SII IT Forum, 16 July 2009, London

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Change management in an Uncertain World: The Human aspect of Organisational Change

  1. 1. Change Management in an Uncertain World : Human Aspects of Organisational Change Markus Krebsz, MSI SII IT Forum, London – 16 July 2009
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  3. 3. Work / Employment • Wants? • Achievements? • Future aspirations? • Work / Life Balance? Hierarchy of Motives (Source: www.PositivePsychologyNews.com) 3
  4. 4. D x V x K > C (Gleicher’s Formula) • Dissatisfaction with the status quo (pain) • Vision (shared vision) of the future • Knowledge about practical steps • Cost (economic & psychological) of change ______________________________________________________________ “ We” & “Them”  “Us” __________________________________________________________________________________________ A+B=A | A+B=B | A+B=C |2+2=5 __________________________________________________________________________________________ REACTIVE vs. CREATIVE - can you “C” the difference __________________________________________________________________________________________ Sum of “Discretionary efforts” = Profit of company 4
  5. 5. • Perceived loss of control • Engage, consult & ask • Too much uncertainty • Crystal clear clarity • Surprise • Timely communication • Confusion • Authentic & Honest • Loss of face • Dignity & Compassion • Concerns about • Strategy, Objectives & competence Future development • Increased effort required • Provision of right tools • Change fatigue • Period of Stability • Perceived cost/benefits • Humanitarian vs. business ratio justification • Past resentments • Acknowledge & Mediate • Real threats • Awareness: Job vs. Person 5
  6. 6. Markus Krebsz +44 (0) 79 85 065 045 krebsz@web.de markus.krebsz@4-most.co.uk 4most Linen Hall 162-168 Regents Street London, W1B 5TE Tel. +44 (0) 207 038 3690 www.4-most.co.uk 6
  7. 7. MIND MAP : Human Aspects of Organisational Change (Given the limited amount of time for this session, I thought it may be useful providing you with my personal Mind map for this presentation: This may enable you to delve deeper into some of the human aspects & concepts referred to today - if you wish to do so.) ____________________________________________________________________________________________________ 7

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