OBJECTIVE & SUMMARY
My current objective is to apply my technical knowledge and management skills to lead a competitive growing company to
a new level of success and guide them towards a new age of advanced Technology.
Strategic, focused, and business-oriented IT leader with 14 years of experience in various field (Education, Production,
BPO, Marine Designing, software development industry and Data Center operation) including 7 years of experience in
Windows Active Directory.
SKILLS AND COMPETENCIES
Windows Server Administration (Windows 2003,
IIS 6.0 & 7.0 Administration
Active Directory Administration
Microsoft ISA Server 2006 &Websense TRITON 7.8
HP Operations Manager for Windows A.09.00
HP performance manager 9.20
HP Service Manager 9.34
Infrastructure planning &implementation,
troubleshooting and maintenance.
A proven record of reliability and ability to
perform under time constraints.
Strong decision making and problem solving skills.
Able to priorities task and workloads in order of
Able to motivate and lead others in a team
Track record of delivering results with deadlines.
Mentoring and training up new team member.
Team Leader for Windows 2003 to 2012 AD
System Administrator - L2
April 2011 to Present
Providing L2 technical support for managing Infrastructure
Implementation and Maintenance of Active Directory
Proactive maintenance of Domain Controllers.
Active Directory User and Group management.
Monitoring Server and Active Directory Health.
DNS Server Administration(CreatingDNS records, changing
DNS records accordingto application need, Monitoring DNS
Designed, planned and implemented Group Policy,
delegation strategies and OU structure.
Reviewing and implement of monthly security patches
through WSUS server.
Executed Server Hardening.
Handling and maintaining Windows failover cluster
management for Application & DB Server.
Providing internet access as per bank Policy through ISA
2006 and Websence Triton.
Review Server Performance and Disk space Utilization
Review L1 Engineers Daily Activity.
Supporting more than 1000 servers, 22 DomainControllers
servers across the countries.
Performing Operational Acceptance Test (OAT)
Performing Root Cause Analysis (RCA) for the
Experience onITIL process like incident, change and
problem management (HP Service Manager).
Analyzing Critical Alerts from HP Open View
Operations for Windows.
Prepare different reports required by clients and
management team by Daily and Monthly basis.
AttendingDaily Problem Management Meeting &
Weekly Change Management Meetings and
coordinating withteammembers regarding technical
& Process related issues.
Executed a keyrole ofmigration team and involved in
processes improvement in Datacenter Operations.
We received tickets from Helpdesk and L1 team
regarding various server, Active Directory and other
3rd partysoftware issues andwe as a team work to
resolve allthe incidents within the stipulated SLA.
DeliveringServices(ensuring availability as per the
SLA) to the customer with 24x7 production support
Manager IT Operations
December 2007 – April 2011
Ensuring that Team members are motivatedmonitoredandmeasuredinline withcompanytargets and performance standards.
I have responsible for quicklyidentifiedanygaps in team performance or quality of support and producing monthly Service
Delivery Report to management.
Preparingdailyworkloads for team members & coordinating the daily allocation of work and motivating the team
members to achieve high standards and key performance indicator (KPI) targets.
Dealing with and resolving problems and issues which arise.
Monitoring & reporting on standards & performance targets.
Arranging & chairing weekly team meetings, focusing on targets & achievements.
Implementing new initiatives.
Involved in the recruitment of new staff. Praise team members and creates a positive working environment.
Ensuring all administrative and IT records are entered and updated correctly.
Providing prompt and accurate information on individual performance.
Facilitated twice-weekly enterprise Tech Review meetings.
Sr. Systems Administrator
December 2001- December 2007
Managed user accounts, groups, print queues and controlling access rights using Active Directory.
Installed, configured, and performed troubleshooting and deployed patches for Windows NT and 2000 Servers.
Performed day-to-day administration functions, backup and restoration, file server maintenance.
Created images for all desktops and laptops using Ghost.
Solelyresponsible for all IT decisionmaking, support andadministration at a site of more than 200 ‘demanding users’.
Implementeda new in-house printing solutionthat includes Xerox multi-functional copier, printers, scanners and wide
MCSA (Microsoft Certified Solution Associate Windows Server 2012)
2013 - Microsoft Corporation
CEH (Certified of Ethical Hacker)
2008 – EC-Council
ITIL (Information TechnologyInfrastructure Library) Foundation v3
2012 - EXIN
OCP (Oracle Certified Professional)
2007 - Oracle
MCITP Server Administration (Microsoft Certified IT Professional)
2011 - Microsoft Corporation
CCNA (Cisco Certified Network Associate)
PGDBM (Post Graduate Diploma :BusinessManagement)
Institute of Modern Management, Kolkata
B.Com (Bachelor ofcommerce)
Hon. Diploma in Computer Programming
DIPL - Kolkata.
Date of Birth October 1968 Marital Status Married
Passport valid August 2025 Nationality Indian