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  1. 1. Kowsiki Sarkar India Page :1 +91-8106930404 OBJECTIVE & SUMMARY My current objective is to apply my technical knowledge and management skills to lead a competitive growing company to a new level of success and guide them towards a new age of advanced Technology. Strategic, focused, and business-oriented IT leader with 14 years of experience in various field (Education, Production, BPO, Marine Designing, software development industry and Data Center operation) including 7 years of experience in Windows Active Directory. SKILLS AND COMPETENCIES  Windows Server Administration (Windows 2003, 2008 &2012)  VMWare Administration  IIS 6.0 & 7.0 Administration  Active Directory Administration  Microsoft ISA Server 2006 &Websense TRITON 7.8 Administration.  HP Operations Manager for Windows A.09.00  HP performance manager 9.20  HP Service Manager 9.34  Infrastructure planning &implementation, troubleshooting and maintenance.  A proven record of reliability and ability to perform under time constraints.  Strong decision making and problem solving skills.  Able to priorities task and workloads in order of importance.  Able to motivate and lead others in a team environment.  Track record of delivering results with deadlines.  Mentoring and training up new team member.  Team Leader for Windows 2003 to 2012 AD Migration. PROFESSIONAL EXPERIENCE HP India System Administrator - L2 April 2011 to Present Key Contributions:  Providing L2 technical support for managing Infrastructure of datacenter.  Implementation and Maintenance of Active Directory Group Policies,  Proactive maintenance of Domain Controllers.  Active Directory User and Group management.  Monitoring Server and Active Directory Health.  DNS Server Administration(CreatingDNS records, changing DNS records accordingto application need, Monitoring DNS servers’ performance).  Designed, planned and implemented Group Policy, delegation strategies and OU structure.  Reviewing and implement of monthly security patches through WSUS server.  Executed Server Hardening.  Handling and maintaining Windows failover cluster management for Application & DB Server.  Providing internet access as per bank Policy through ISA 2006 and Websence Triton.  Review Server Performance and Disk space Utilization Report.  Review L1 Engineers Daily Activity.  Supporting more than 1000 servers, 22 DomainControllers servers across the countries.  Performing Operational Acceptance Test (OAT) Reports.  Performing Root Cause Analysis (RCA) for the incidents.  Experience onITIL process like incident, change and problem management (HP Service Manager).  Analyzing Critical Alerts from HP Open View Operations for Windows.  Prepare different reports required by clients and management team by Daily and Monthly basis.  AttendingDaily Problem Management Meeting & Weekly Change Management Meetings and coordinating withteammembers regarding technical & Process related issues.  Executed a keyrole ofmigration team and involved in processes improvement in Datacenter Operations.  We received tickets from Helpdesk and L1 team regarding various server, Active Directory and other 3rd partysoftware issues andwe as a team work to resolve allthe incidents within the stipulated SLA.  DeliveringServices(ensuring availability as per the SLA) to the customer with 24x7 production support AxsysTechnologiesLtd, Kolkata, India Manager IT Operations December 2007 – April 2011 Ensuring that Team members are motivatedmonitoredandmeasuredinline withcompanytargets and performance standards. I have responsible for quicklyidentifiedanygaps in team performance or quality of support and producing monthly Service Delivery Report to management.
  2. 2. Kowsiki Sarkar India Page :2 +91-8106930404 Key Contributions:  Preparingdailyworkloads for team members & coordinating the daily allocation of work and motivating the team members to achieve high standards and key performance indicator (KPI) targets.  Dealing with and resolving problems and issues which arise.  Monitoring & reporting on standards & performance targets.  Arranging & chairing weekly team meetings, focusing on targets & achievements.  Implementing new initiatives.  Involved in the recruitment of new staff. Praise team members and creates a positive working environment.  Ensuring all administrative and IT records are entered and updated correctly.  Providing prompt and accurate information on individual performance.  Facilitated twice-weekly enterprise Tech Review meetings. VCIL Kolkata, India Sr. Systems Administrator December 2001- December 2007 Key Contributions:  Managed user accounts, groups, print queues and controlling access rights using Active Directory.  Installed, configured, and performed troubleshooting and deployed patches for Windows NT and 2000 Servers.  Performed day-to-day administration functions, backup and restoration, file server maintenance.  Created images for all desktops and laptops using Ghost.  Solelyresponsible for all IT decisionmaking, support andadministration at a site of more than 200 ‘demanding users’.  Implementeda new in-house printing solutionthat includes Xerox multi-functional copier, printers, scanners and wide format printer. PROFESSIONAL ACCOMPLISHMENTS  MCSA (Microsoft Certified Solution Associate Windows Server 2012) 2013 - Microsoft Corporation CEH (Certified of Ethical Hacker) 2008 – EC-Council  ITIL (Information TechnologyInfrastructure Library) Foundation v3 2012 - EXIN  OCP (Oracle Certified Professional) 2007 - Oracle  MCITP Server Administration (Microsoft Certified IT Professional) 2011 - Microsoft Corporation CCNA (Cisco Certified Network Associate) 2001– CISCO EDUCATION PGDBM (Post Graduate Diploma :BusinessManagement) Institute of Modern Management, Kolkata 1989 B.Com (Bachelor ofcommerce) Universityof Calcutta. 1987 Technical Qualification Hon. Diploma in Computer Programming DIPL - Kolkata. 1992 PERSONAL INFORMATION Date of Birth October 1968 Marital Status Married Passport valid August 2025 Nationality Indian