Trust - the unique challenge

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Teleworking & Virtual Teams - The Future of Work presentation for National Teleworking Week at QUT, Brisbane, Australia

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Trust - the unique challenge

  1. 1. “A particular challenge for virtual teams and teleworkers is they often have no face to face contact, which makes it tough to build trust.” (Farrazzi, Harvard Business Review, October 2012)
  2. 2. Swift Trust
  3. 3. Swift Trust a willingness to suspend doubt about whether others who are "strangers" can be counted on in order to get to work on the group's task...  (Meyerson, Weick and Kramer, 1996)
  4. 4. “It is possible to build (trust) without face to face communication, but it must be premeditated, consciously promoted and can only be achieved with dedicated work.” (Murphy and Rodriquez-Manzaneres, Memorial University Canada, 2012)
  5. 5. Key Success Factors    Get the team together if possible – early and regularly Ensure clearly articulated goals, objectives, timelines, plans – at team and individual levels Provide new team members with a solid induction
  6. 6. More Key Success Factors  Develop shared values and ground rules  Empower employees and manage by outcomes  Develop communication protocols  Start virtual meetings with social communication
  7. 7. More Key Success Factors  Replicate water cooler conversations  Virtual coffee catch ups  Create rituals, symbols and avatars  Develop your virtual leaders  Clearly articulate needs and expectations
  8. 8. “Trust is fragile – we need to be explicit in our needs, expectations and promises.” (Hall, Entente Foundation, 2010)
  9. 9. Further Information For whitepapers and more information www.odconsulting.com.au

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