SlideShare a Scribd company logo
#LEADit
Ian Jones, Suncorp
Korrine Jones, OD Consulting
Virtual Agile
ITSM Teams
#LEADit
Research
• Micro businesses to
large multi-nationals
• Wide range of
industries
– IT, banking, direct sales,
retail, public sector,
consulting firms,
e-learning providers
• Common challenges
• Secrets to success
#LEADit
Your Challenges
#LEADit
Developing a Shared Vision
Ask your team members:
What is the purpose of our team?
What value do we add?
What is unique about our team?
How do we want to be perceived?
Key words
Mind map
Vision statement
#LEADit
Values and Ground Rules
• Leadership
– Model corporate vision and values and these team values
• Responsibility and integrity
– Do what you say you’re going to do
• Respect
– Acknowledge electronic communication within agreed timeframes
• Teamwork
– Connect with other team members regularly
• Creativity
– Think outside the square
#LEADit
Scrum slides
#LEADit
Manage by Outcomes
#LEADitSource: Whitmore, J 1993.
#LEADit
Swift Trust
#LEADit
Needs and Expectations
Trust
Expectations
•Get paid
•Regular meetings
•Holidays
•Fun workplace
Needs
•Financial
security
•Respect
•Belonging
Trust is fragile – we need to be explicit in our needs,
expectations and promises (entente.com.au)
#LEADit
Replicate Water Cooler Conversations
#LEADit
Action Plan
• Monday Morning
– Connect with each of your remote team members
– Schedule your next virtual or face to face meeting
• Next 90 Days
– Clarify objectives, roles and processes at team and individual levels
– Establish clear needs and expectations with each team member
– Develop communication and meeting protocols
– Undertake some form of team development
• Next Year
– Establish induction and training plans for all virtual team leaders and members
– Develop shared vision, values and plans, face to face if possible
#LEADit
Additional Resources
For whitepapers and more information
www.odconsulting.com.au
OD Consulting
odconsultingau
Leading Agile Virtual Teams - LEADit Conference Australia August 2014
Leading Agile Virtual Teams - LEADit Conference Australia August 2014
Leading Agile Virtual Teams - LEADit Conference Australia August 2014
Leading Agile Virtual Teams - LEADit Conference Australia August 2014

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