Harvard March 2014 transformation future library

1. Library Transformation: Sketching the future library transitioning to a space for citizens and community connections Harvard University Library and Graduate School of Design March 2014 Knud Schulz Knud Schulz March 2014 1

2. Knud Schulz • • • • • • • • Manager of the Main Library in Aarhus Daily work focus – transforming the Main Library to “Urban Mediaspace” – Dokk1 Librarian and Master of Public Management Mentor/Sponsor INELI (International Network of Emerging Library Innovators) Bill & Melinda Gates Foundation Member of the client group Urban MediaSpace Aarhus Global Innovation Model – Faster to Change. Chicago/Aarhus/IDEO/Gates ksc@aarhus.dk www.slideshare.net apx.300.000 sq.ft. incl. 190.000 sq.ft. library space Knud Schulz March 2014 2

3. Denmark population 5.5 mill. 5 regions Aarhus Municipality population 330.000 inh. Knud Schulz Citizens' and Library Services

4. Agenda • The Change • Danish strategy and tendencies – Model for the knowledge society – 4 rooms – Model Programme Public Libraries – Model for Open Libraries – Citizens’ service – Danish Digital Library • • • • • • • • • • Dokk1 The Library as a place Urban Media space The Library as a space Prototyping the future – Transformation Lab New library space – Dokk1 The Library as a relation Innovation with the users – co-creation Partnership Transformation Lab II Knud Schulz March 2014 4

5. The Change Ivar Moltke, Create From information that can be found anywhere To What can only be experienced at the library Space for media Space as a media On-line On site Information Meaning Facts Credibility Meeting information Meeting people Knowing Experimenting Visitors Resource person Neutrality Sensing Seriousness Sense of humour Arranged events Knud Schulz March 2014 Things that happen 5

6. The Knowledge Society • From – libraries for books/medias – industial society • to – libraries for man/human – networked/knowledge society Knud Schulz March 2014 6

7. A Danish Report 2010 - A Danish Report 2010 • Danish Digital Library • A new library model for the knowledge society • Partnerships Knud Schulz March 2014 7

8. The Public Library of the Knowledge Society Reckognition/Experience Innovation D.Skot-Hansen C.H. Rasmussen H. Jochumsen Empowerment Knud Schulz March 2014 Involvement/Engagement 8

9. The Public Library of the Knowledge Society Reckognition/Experience Innovation D.Skot-Hansen C.H. Rasmussen H. Jochumsen Knud Schulz March 2014 9

10. Inspiration space • The space for meaningful experiences that is to say experiences that move us • The space should open up to the irrational, emotional and chaotic by communicating a diversion of aesthetic experiences. • This can happen through storytelling or other artistic expressions within all kinds of media, cultural forms and genres. • The inspiration space should make the user want to move beyond the usual choices and to come back. • The library space in itself may also be an experience and work as a stage for events and cultural arrangements. • The inspiration space especially supports realisation (cognition)/experience and innovation. Knud Schulz March 2014 10

11. Events Appearance Individual concentration Digital media Knud Schulz March 2014 11

12. Staging Billedbøger Picture book Oplæsning Iscenesættelse Bogklubber Reading aloud Book clubs Knud Schulz March 2014 12

13. Music Inspiration Knud Schulz March 2014 13

14. The Public Library of the Knowledge Society Reckognition/Experience Empowerment D.Skot-Hansen C.H. Rasmussen H. Jochumsen Knud Schulz March 2014 14

15. Learning space • Space where children, young people and adults can experience and explore the world and thus strengthen their competences and possibilities through free and easy access to information and knowledge • Learning is seen as a dialogue oriented process that is based on the users’ own experiences and their wishes to define their own learning needs • Often takes place in informal settings which do not have learning as the goal – learning happens through play, music and many other activities • Should meet the needs of especially young people for a more experience oriented learning through the development of playful, interactive and social learning methods. • Learning is strengthened through the use of homework cafes, study places, open courses and experiment areas. • The learning space especially supports realisation (cognition)/experience and empowerment. Knud Schulz March 2014 15

16. Undervisnin Kurse Teaching Courses g rInformal learning Consultations Uformel læring Konsulta Knud Schulz March 2014 16

17. Guidance Lektiecafé’e Vejlednin Homework cafe One to one Training r Access to knowledge Knud Schulz March 2014 17

18. The Public Library of the Knowledge Society Empowermen D.Skot-Hansen C.H. Rasmussen H. Jochumsen Knud Schulz March 2014 Involvement/Engagement 18

19. Meeting space • An open, public space where citizens as a third space between home and work can meet others who are both as themselves and different from themselves • Arenaes, where you can meet other people with different interests and values and encounter opinions that challenge you through discussions and debate, are necessary • In the meeting space both non-committal, random encounters can take place through lounge décor with newspapers and café atmosphere as well as more organised meetings • This can take place both live and on the Internet in chatgroups, blogs or other social media. • The meeting space especially supports empowerment and engagement Knud Schulz March 2014 19

20. Diskussione Møder Discussions Meetings r Lectures ForedraBeing togetherDebatter Samvær Debates g Knud Schulz March 2014 20

21. The Public Library of the Knowledge Society Innovation D.Skot-Hansen C.H. Rasmussen H. Jochumsen Knud Schulz March 2014 Involvement/Engagement 21

22. Performative space • Users can interact with others for inspiration to create new creative expressions in the encounter with art and culture • Users can get access to tools that support their creative expressions through interactive games and writing-, sound- and video-workshops • The users can also get support in their creative expressions through workshops with professional artists, designers, multimedia developers etc. • Can act as a platform for communication by publishing and distributing the work and products of the users and by giving access to stages where users can perform and express themselves. • The performative space especially supports engagement and innovation. Knud Schulz March 2014 22

23. Writing workshops Leg og læring Skriveværksted Edutainment er Experiment Workshops Knud Schulz March 2014 23

24. Playing Leg Gaming Spil Makerspace Gaming Game over Knud Schulz March 2014 24

25. Knud Schulz March 2014 25

27. Open libraries Users are allowed to: • lock into the library • check in and out media • use internet, pc, copy/print • study • read newspapers • arrange study circles, public meetings Knud Schulz March 2014 27

28. Users are taking the control Knud Schulz March 2014 28

29. Integration of citizens’ service into libraries • a big chance to be an integrated part of the reinventing of society services • brings citizens in contact with the library • brings libraries in close contact with politicians and innovators in the community Two tasks • focus on speed in developing new digital services for public administration • a big learning and marketing challenge Knud Schulz March 2014 29

30. Citizens’ service • in more than 60 % of the municipalities offer citizens service through libraries – passport – driving licence – health securitycard Knud Schulz March 2014 30

31. Developing community centers private, civic and public sector LOCAL ARCHIVE NATURE GUIDE ARKIV LEARNING CENTER REFERENCE ANALOGUE MEDIA Archive JOB CORNER STUDY SUPPORT FAMILIES HOME- READING TRAINING COMMUNITY WORK QUIET AREA CENTER HELP CAFÉ ROOMS Q AND A HEALTH SMS BUSINESS COUNCELLING SERVICE MEETING EXHIBITIONS TODDLERS/CHILDREN YOUTH LEISURE INFO SELF SERVICE CONSUMER INFO NEWS LOUNGE Knud Schulz March 2014 LIBRARY SHOP 31

32. Adaptive and innovative supporting spaces • libraries are changing from storing books to supporting citizens’ needs • innovation spaces for local communities Knud Schulz March 2014 32

33. DANISH DIGITAL LIBRARY Knud Schulz March 2014 33

34. The Danish Digital Library - a national cooperation based on open source • Infrastructure for digital objects – Integration of services – ERMS (Electronic Resource Management System) – CULR (Core User Library Registry) – SAOU (Service for Authentication of Objects and Users) • Purchase of digital content • Promotion of digital content • CMS Knud Schulz March 2014 34

35. In addition shared Library System • 86 municipalities contributed to a shared contract for a new library system based Open Source (DK consists of 98 muni) • The system use the infrastructure and content in DDB • Shared operations and development Knud Schulz March 2014 35

36. The strategy for changing • The need for rethinking the library • The need for a fusion between physical – virtual • Develop partnerships • Focus on innovation • Get new skills into the library and promote learning in the organization • Force users to dismiss the Knud Schulz March 2014library brand 36 book as

37. Libraries and urban development Model of the public library in urban development Casper Hvenegaard Henrik Jochumsen Dorte Skot-Hansen IVA – Royal School of Library and Information Science Knud Schulz March 2014 37

38. New Libraries • Libraries are signs or symbols on development and innovation in the society • Drivers in city development • Add new stories about the towns • Arguments for large city engagements Knud Schulz March 2014 38

39. Oslo • Opera, new Munch museum and the Library creates a new waterfront and brings a new identity to the city Knud Schulz March 2014 39

40. Helsinki • The traffic and cultural life in midtown are reborn by creating a new art museum, concert hall and the new library Knud Schulz March 2014 40

41. Birmingham • The library is located on the main street where millions of people are passing every year • The library is a symbol of the new identity of an old industrial and innovative city (the steam engine) Knud Schulz March 2014 41

42. Urban Mediaspace - Aarhus Knud Schulz March 2014 42

43. Project elements – Urban Mediaspace Mediaspace: • Main Library and Citizens’ Services: 18.000 m2/190.000 ft2 • Partners and network: 10.000 m2 /100.000 ft2 Automatic parking space: 1000 cars Two new urban harbour squares: 94.000 m2 /1.120.000 ft2 Arrival centre for light rail Uncovering of the river and secure the inner city against flood Traffic regulation App.: 390 mill US Dollars Knud Schulz March 2014 43

44. 2015 2014 Client: City of Aarhus Partner: Realdania, Realdania Byg Client Advisor: Rambøll DK Architects: schmidt hammer lassen architects Knud Schulz March 2014 44 Co-advisers: Arkitekt Kristine Jensens Tegnestue and Alectia A/S

50. Transformation Lab • The entrance – the former place for controlling the users • 2-300 m2 • New projects every 5-6 month • Bringing the traditional work fields of the library into the LAB • Developing new support of the users – depending on the room, the media, the connectivity and the competenciesKnud Schulz March 2014 50

51. LiteratureLAB Knud Schulz March 2014 51

52. iFloor – interactivity between people • Social interactivity in the library space • User to user to staff • Interactivity depends on the body • communication through – Mobile – SMS – PC • Informal - Competition • Funny Knud Schulz March 2014 52

53. NewsLAB Knud Schulz March 2014 53

54. Robots • Eye catcher • Social interactivity • Communication inside and outside the library • Interactivity • Learning communication Knud Schulz March 2014 54

56. Teknomorfose - ExhibitionLAB Knud Schulz March 2014 56

57. The Square Knud Schulz March 2014 57

59. FictionLAB NewsLAB MusicLAB ExhibitionLAB DemocracyLAB The Square Knud Schulz March 2014 59

60. The library as a space – in the future? • The building supports the needs of the users • The building interacts with the surroundings and environment • The building acts adaptively Knud Schulz March 2014 60

61. The Vision • Space for co-operation • Place for dialogue, knowledge, ideas and inspiration • Open informal learning space • A unique place for children and families Knud Schulz March 2014 61

64. Facilitating relations Knud Schulz March 2014 64

65. Userdriven process • From tradition to transcendence – the users deconstruct ”old knowledge” to create new sense Knud Schulz March 2014 65

66. User driven innovation Knud Schulz March 2014 66

67. Subject Browsing - Story Surfer Knud Schulz March 2014 67

68. Interaction at the Table Knud Schulz March 2014 68

69. Modern library practice and strategies – means that roles constantly change

71. Innovation Strategy • • • • • • • • • • • Citizens are the focal point Partnerships promote innovation Transverse collaboration yields better results Ideas must be tested Replicate Innovation is branding too Idea development and innovation are creative processes Innovation requires prioritised resources Innovation requires management focus and commitment Methodical innovation uses standards Knud Schulz March 2014 Seven circles of innovation 71

72. Global innovation model – faster to change • Partnership between – Global Libraries/Bill and Melinda Gates Foundation – Chicago Public Libraries – IDEO – Aarhus Public Libraries Knud Schulz March 2014 72

73. Global Innovation Model: Faster to Change Chicago/Aarhus/ IDEO Knud Schulz March 2014 73

74. Design Thinking is a mindset, and an intentional process around delivering solutions that create positive impact! Knud Schulz March 2014 74

76. The Aarhus illustration Vision Field Trip Vision revisited Workshop Define the problem Test first prototype A new method… We are on our way… Knud Schulz March 2014 76

77. Intelligent Libraries How to work smart, efficient, and ad value to products by creating improved logistics and library services On the project: Intelligent Material Management System Information contact Britta Bitsch, CEO Branch Libraries Aarhus Denmark bbi@aarhus.dk

78. Introduction • Intelligent Material Management System (IMMS) • Creating a platform for better library services – Where are the books and other library materials? – Where are they most needed? –in branch or among branches – Are there enough books or other library materials on the shelves? – Where can loans of materials and returned library materials be handled most efficiently? Knud Schulz March 2014 78

79. Facts from current business • 30 % of the staff in Copenhagen is utilized with logistics in regard to material handling • 25 % of all customer why inquiries at service desk are subject to failure. • An unresolved inquiry may last up to 15 minutes There’s room for improvement! • Up to 43 % materials are not in its right places in the library Knud Schulz March 2014 79

80. Learn from others! Knud Schulz March 2014 80

81. Collection management THERE’S A HUGE POTENTIAL IN LEARNING FROM OTHERS – AND GAIN PROVED BY COMMERCIAL INDUSTRIES • Libraries can save up to 15-40 % by improving their stock management operations like storage, handling and transportation. • 25 % less stock Knud Schulz March 2014 81

82. The solution • Detailed data collection of library operationsallowing historical analysis of trends • Intelligent distribution of shared or floating collections – medias are distributed to a location/branch where there’s a demand and/or space available! • Central and locally managed data to make informed decisions about collection • Real time visibility to collection via smart phone application- including on-line pick lists on smart phone • Introducing Media Hotels - local or remote storage of overflow, slow moving or off season materials • Automatic refill from the Media Hotel when shelves are low on medias • Exact information on the current location of Knud Schulz March 2014 82 any book or other library materials

83. Benefits and added values • Intelligent distribution of collections to branches, based on volume, copies, affiliation, etc. • Share collections (entirely or partly) between branches as desired • Exact degree of filling on shelves as desired • Transparent overview of entire collections through all branches • Exact position on each individual copy, including copy trace log • Easy registration via RFID tags / Barcode (individual copies, shelves, racks, stacks, cards, transporters, etc). • Improved customer satisfaction • Improved space utilization • Reduced collection (less copies) • No or less paper based Librarian processes (Mobile phone RFID) 83 Knud Schulz March 2014

84. Why partnerships? Lack of resources and competences in libraries Knowledge, inspiration from others Need of diversity, quality, research in service production Communication and marketing New ambassadors Knud Schulz March 2014 84

85. Examples Strategic Partnerships Mapping the network Partnership clusters Knud Schulz March 2014 85

87. Seven Core Values • • • • • The Citizen as Key Factor Lifelong Learning and Unity Diversity, co-operation and network Culture and Experience Bridging Citizen, Technology and Knowledge • Flexible and Professional Organisation • A Sustainable Icon for Aarhus Knud Schulz March 2014 87

88. Name competion = relations and ownership • Open internet process – propose a name to the building • result 1250 proposals • 30 names in open voting • 7 proposals ended up in the jury with representives from the parties in the City Council Knud Schulz March 2014 88

90. A name with a lot of co-creators Knud Schulz March 2014 90

91. Branding goal • Project finish at least 90% of all inhabitants knew about the project • Autum 2013 – 75 % knew about the project UMS/Dokk1 Knud Schulz March 2014 91

92. Whats next? Knud Schulz March 2014 92

93. From Main Library to Dokk1 2012-2015 Interior design and furniture Serviceconcept s ex. Families/ children Competencies, Work concept, recruiting Partnerships and branding/ identity Organizing Logistic, security and building maintenance Knud Schulz March 2014 93

94. Transformation Lab II Knud Schulz March 2014 94

95. Stageing Dokk1 – mental construction • Create an illusion of the building under construction • Walk in the 3D model • Setting the stage for tests, user operated services, innovations, new designs, incl. elements to be used in the new building • Involve the users in the work • Prepare the citizens • Prepare the staff • Brand the new library Knud Schulz March 2014 95

96. Stageing Dokk1 Mayor + Alderman x 2 Knud Schulz March 2014 96

98. Summing up • Merge technology, space and competencies • Involve the users in the innovation • Make partnerships competencies and a broader ownership of the library • Tell new stories about the library brand Knud Schulz March 2014 98

99. Chicago 2014 Knud Schulz March 2014 99

100. Transform the library or die Thank you for listening Knud Schulz March 2014 100

Harvard March 2014 transformation future library

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