3rd International Summer School in Knowledge Management
Building on the success of the previous years, this International Summer School in Knowledge Management (KM) aims to summarize the latest tools, practice and research in KM which can bring about a change in the learner’s organizations. Planned activities include lectures, workshops, and group reflection. The program does not require prior knowledge in KM and attendees from both academia and industry are welcome.
Date Time Activity Speaker/ Facilitator
22 Aug 09:30am-10:25am Managing Knowledge in the Age of
Prof. Eric Tsui
10:25am-11:20am Successful Corporate Innovation Mr Liam Gilligan
11:20am-11:35am Tea Break
11:35am-12:30pm Knowledge Elicitation and Mapping in
the Cynefin Framework
Dr Jessica Yip
02:00pm-05:00pm Workshop - Lego Serious Play Ms Debbie Hui
23 Aug 09:50am-01:00pm Company Visit to Arup
(Winner of Global (Independent Operating Unit)
Most Admired Knowledge Enterprise Award 2015)
If you have enrolled in the Company Visit on 23 Aug, please note that we will gather and
dismiss at PolyU main entrance square (fountain next to B core). The gathering time is
9:50am and we will dismiss at around 1pm. You can refer to the PolyU Campus map at
*** The programme is subject to change.
Miss Trista Lai
*Fee (22 Aug) HKD 1,500 (Regular Fee)
full day: HKD 1,200 (KMIRC members)
*Fee (22 Aug) HKD 1,000 (Regular Fee)
morning session only: HKD 800 (KMIRC members)
**Fee (23 Aug): HKD 400
Application Deadline: 3 Aug 2018
* Fee covers lunch, handout and refreshments
** Enrolment for company visit is only offered for participants
joining summer school on a first-come-first-served basis.
Building on the success of the previous years, this International Summer School in
Knowledge Management (KM) aims to summarize the latest tools, practice and
research in KM which can bring about a change in the learner’s organizations.
Planned activities include lectures, workshops, and group reflection. The program
does not require prior knowledge in KM and attendees from both academia and
industry are welcome.
*** KMIRC reserves the right to amend any part of the event format,
agenda or programme if necessary at any time.
Lego Serious Play
If people and innovation is the key to an organization’s success,
how an organization can create an environment that employees live
innovation in their daily work? How we can use game to create
group value and build collaborative working style, and the most
important is how to sustain new behavior to become an
organization new culture and strategy?
The half day workshop will introduce Lego Serious Play and let you
experience the tool, a new way of communication, unlock players’
new knowledge through touching, looking and listening. It will be a
fun and serious gamification journey for everyone to reflect or
apply the results on your work or self-development.
Helping people to help themselves is what Debbie did in the past 15
years in Asia market. She worked in media, property agency, testing
and certification industries on training and taught over 1000 people
mangers on leadership and soft skills topics. Debbie keens in
exploring and sharing new learning approaches, she graduated MSc
in Knowledge Management and a certified trainer of Everything
DiSC and Lego® Serious Play ®. She is now working in the Kuehne &
Nagel Limited as Training and Development Manager.
Ms Debbie Hui
Training and Development Manager
Kuehne & Nagel Limited
Managing Knowledge in the Age of
Advances in digitalisation, together with mobile computing
and intelligent algorithms have lead to the emergence of the
networked economy. Value creation in the networked
economy is very much based on the creation and exchange
of information and knowledge among the relevant parties.
This talk will explore the impact of digitalisation on the field
of knowledge management and foreshadow fruitful areas of
research and practices in the decades to come.
Prof Tsui joined Computer Sciences Corporation (CSC) in 1989 after
years of academic research in automated knowledge acquisition, natural
language processing, case-based reasoning and knowledge engineering
tools. His research strengths include cloud-based business innovation
and knowledge services. He has also consulted for many government
departments and private organizations in different countries. Prof Tsui is
an honorary advisor of KM to the Police College, Hong Kong Police
Force. He is a recipient of the KM Leadership Award and KM and
Intellectual Capital Excellence Award in 2014 and 2015 respectively.
Prof. Eric Tsui
Professor and Director
KMIRC of PolyU
Successful Corporate Innovation
In this talk, Liam will talk about how an incumbent bank is
looking to transform itself in the face of a rapidly changing
landscape. Liam will outline some of the lessons learned
from several years of driving corporate innovation
programs, and the importance that principles like Design
Thinking play driving innovation in banking.
Liam Gilligan is the Head of Standard Chartered Banks Hong Kong eXellerator,
SCB’s innovation lab setup to accelerate development of customer centric
solutions. Liam is an experienced business innovator, with 15 years’ experience
across both startup and large corporate in innovation, product development,
business development, strategy, and human centered design.
Prior to joining Standard Chartered, Liam ran the Innovation Lab for
Commonwealth Bank of Australia in Hong Kong. Before CBA, Liam was the
General Manager of Service Product Innovation at Telstra, Australia’s largest
Telco. Liam was responsible for developing and testing new business models,
products and services. Liam also ran Service Design and Operations for
Telstra’s retail footprint and was product lead for several new service
businesses in the Telstra portfolio. Before Telstra, Liam led Business
Development, Product Development and Operations at Gizmo, an IT services
startup, which appeared twice in BRW fast starters list.
Mr Liam Gilligan
Standard Chartered Banks
Hong Kong eXellerator
Knowledge Elicitation and Mapping in the
How do we organize, analyze and make sense of the external world
depends strongly how do we perceive the problem. The way
knowledge is mapped and represented depends on the underlying
causality that is either known, predictable, complicated or
complex. The Cynefin framework developed by David J. Snowden
categorize four domains of phenomenon based on our perception
of the cause and effect . In the 1st domain, the cause and effect is
repeatable and predictable. The knowledge needed to make the
decision can be often represented by concept maps as best
practices. In the 2nd domain where the cause and effect could be
separated over space and time, the knowledge can be best
represented by cyclic concept maps, which is also known as a
causal loop diagram in systems thinking. In the 3rd domain, the
cause and effect becomes coherent retrospectively and not
repeatable (same input could yield different output), no standard
mapping is possible and sense making methodology is advocated
instead. Three cases on various projects are illustrated.
Dr. Jessica obtained her PhD from The Hong Kong
Polytechnic University and had worked in the Knowledge
Management and Innovation Research Centre on various
knowledge audit projects in many sectors from
transportation to public utility.
Dr Jessica Yip