1. Hospitality – 1 Assignment
Learner’s Name Kishan Prajapati
CourseTitle Hospitality
Assessor’s Name Rajiv Kumar Sir
InternalVerifier
Name
Unit Number and
Title
Unit 7 Hospitality – Room Management
AssignmentTitle Hospitality
Outcome
Number(s) and
Statement(s)
Unit – 7
LO1 : Explore the growth of the hotel industry
LO2: Examine the effectiveness of frontoffice
services LO3: Investigatethe role of
housekeeping
LO4: Use Fidelio softwarefor Hotel Room Management
Date Set Hand In Date
Learner Declaration
I confirm that the work submitted for this assignmentis my own.
Learner’s Name Kishan Prajapati Date
Instruction Your assignmentwill not be accepted
if it does not contain the list of source
details of the text material referred to
and the details of the people
contacted in accomplishing this
projectand the tasks attached.
Introduction
Purpose/Aims
Explain the growth of the hotel industry worldwide
Compare the facilities of different types of hotels in
India
Analysethe rangeof services provided by the
frontoffice to meet guest expectations, using
appropriateterminology
Explain the importance of the role of housekeeping
Compare a rangeof amenities supplied for different
types of guests
Demonstratethe reservation process through correct
use ofFidelio
Evaluate the benefits of technology to the hotel, staff,
2. Hospitality – 1 Assignment
and guestswho come into contact with the front
office.
Backgroun
d or
Scenario
You have been selected as a Front Office Assistant of a 5 star
Hotel. As part of your six months Probation you will undergo
on the job exposure in Accommodation Operations & handle
various situations which are typical to Hotel operations. On
successful completion of this period you will be deputed as a
Front Office Supervisor with independent responsibilities.
Keeping this in mind you should take a lot of initiative &
approach your assignments in an individualistic & creative
manner.
Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment
TIMELINE: You can take upto One week to submit the Assignments
3. Hospitality – 1 Assignment
Ques 1. Select two renowned chains of hotels (one domestic & one International) and
trace its history right fromthe time of its inception. Also compare the facilities
offered by the hotel chains. Write your findings below. (PASS)
Ans. HISTORYOF TWO RENOWNED CHAINS OF
HOTEL (DOMESTIC AND INTERNATIONAL)
TAJ HOTELS RESORTS AND PALACES
INDUSTRY: Hospitality and Tourism
HEADQUATERS: Mumbai, Maharashtra (India)
KEYPEOPLE: Ratan Tata (Chairman), Mr. Puneet chhatwal(MD & CEO)
PRODUCTS: Hotels, Resorts, Palaces, Taj Safari, Taj Air & Spa.
PARENT: Tata Group
Taj Hotels Resorts and Palaces is a worldwidechain of hotels and resorts. A
part of the Tata Group, oneof India's Largestbusiness conglomerates, Taj
Hotels Resortand Palaces own and operate 76 hotels, 7 palaces, serviced
Apartments, 6 private islands and 12 resorts and spas, Spanning 52
destinations in 12 countries across 5 continents and employ over 13000
people. JamshedjiNusserwanjiTata, founder of the Tata Group, Opened the
Taj Mahal Palace & Tower, the firstTaj Property, on December 16,1903.
MILESTONES ACHIEVED BYTHE COMPANYSINEINCORPORATIONARE
LISTED BELOW:
1903: The Company opens its firsthotel, the "Taj Mahal Palace" in Mumbai,
India.
4. Hospitality – 1 Assignment
1974: The Company opens its firstfive-star deluxe beach resort, the "Fort
Agueda Beach Resort" in Goa.
1980: The Company opens its firsthotel outside India, the "Taj Sheba Hotel"
in Sana'a, Yemen.
1984: The Company entered into a license agreement to operate the "Taj
West End" in Bangalore, "Taj Connemara" in Chennai and the "Savoy" in Ooty.
1989: The Company opens a five-star deluxe hotel in Calcutta, the "Taj
Bengal".
1990: The Company establishes the Taj Kerala Hotels and Resorts Limited
with the Kerala TourismDevelopment Corporation.
1998: The Company opens the "Taj Exotica" in Bentota, Sri Lanka.
2000: The Company establishes Taj GVK Hotels and Resorts Limited with the
GVK group to operate three hotels in Hyderabad.
2001: The Company is awarded the management contract for the “Taj
Palace”, Dubai.
2002: The Company acquires an equity interest in "Regent Hotel" in Bandra,
Mumbai which is later renamed as the "Taj Lands’ End".
2003: The Company relaunches its flag ship property as the"TajMahal Palace
and Tower".
2004: The Company launches its firstluxury service departments,
"Wellington Mews" in Mumbai. The Company opens its first economy hotel
under the brand "Ginger" in Bangalore.
2005: The Company obtains a management contract to operate "The Pierre"
in New York, USA.
2006: The Company acquires the "W" hotel in Sydney, Australia which is later
renamed as the "Blue Sydney".
2007: The Company commences operation of its second wildlife lodge at
Baghvan, Pench.
5. Hospitality – 1 Assignment
2008: Taj and TashiGroup join hands to create new benchmarks for
Hospitality – 1 Assignment
premium hotels in Bhutan.
2009: Taj introduces the Blue Bar.
2010: Taj Hotels Resorts and Palaces launch a new brand "Vivanta by Taj" in
the Upper Upscale segment.
2011: Taj Hotels Resorts and Palaces open a new hotel-Vivanta by Taj-Dal
View, Srinagar.
SERVICES
1. Excellent Customer Support
2. Travel Packages and Services–Inditravel
3. Hotel, flight, car booking
4. Private luxury jets– Taj air
5.Aircatering –Taj Sats
6.Lifetime Membership
7.Taj inner circle–Frequent Guest Program.
2.HYATTHOTELS CORPORATION
Hyatt Hotels Corporation is an American international company and operator
of hotels. The Hyatt Corporation was born upon purchaseof the Hyatt House,
at Los Angeles InternationalAirport on September 27,1957.
INDUSTRY: Hospitality
HEADQUATERS: HyattCenters, Chicago, Illinois (US)
KEYPEOPLE: Thomas J. Pritzker (Executive Chairman), Mark S. Hoplamazian
(Presidentand CEO)
6. Hospitality – 1 Assignment
HISTORYAND MILESTONES
The original owners wereentrepreneurs, Hyatt von Dahn and Jack D. Crouch.
Von Dahn was eager to get out of the hotel business after a few years, so he
sold his sharein the hotel to Jay Pritzker. Jay's younger brother Donald Pritzker,
under Jack Crouch's mentorship and along with his brother Jay, took over Day to-
day operations of the company and acquired motels and hotels.
Over the following decade, Donald's handling of the day-to-day operations and
Jay's leadership and deal-making abilities helped drive acquisitions and
financial strategy, making Hyatt the fastest-growing hotelchain in the United
States. After Donald's death in 1972, Jay remained at the helm, helping to
shapeHyatt into a major competitor in the hospitality industry. In 1969, Hyatt
opened its firstoverseas hotel, the HyattRegency Hong Kong. Today Hyatt has
over 490 hotels worldwide.
In 1972, Hyattformed ElsinoreCorporation, a subsidiary to operate the Four
Queens Hotel and Casino and the Hyatt Lake Tahoe. In June 2004, substantial
all the hospitality assets owned by Pritzker family business interests,
including Hyatt Corporation and Hyatt InternationalCorporation were
consolidated under a single entity called Global Hyatt Corporation. On
August31, 2009 threeHyatthotels in Boston laid off their entire housekeeping
staffs, outsourcing thework to a Georgia-based company creating strong
public backlash. On September 1, 2011, Hyattacquired Hotel Sierra which has
18 properties in 10 states. Along with Hyatt Summerfield Suites hotels, several
of these properties were rebranded as HYATT house in January 2012. Hyatt
Hotels Corporation operations severalchains, and the company and its people
have been recognized frompublications including Travel + Leisure, Conde Nast
Traveler, Latina Style and Diversifying Magazine. The Human Rights Campaign
has awarded the company 100% in the HRCEquality Indexfor eight
consecutiveyears. The Hyatt Regency brand is the oldest brand in the
company other brands areHyatt Palace, Hyatt House, Andaz, Park Hyatt,
Grand Hyatt, HyattResorts etc.
SERVICES
1. WorldwideSupport
2. Travel Packages
3. Hotel, flight, car booking
4. Online check-in/out.
5. Hyatt Gold PassportScheme(Lifetime Membership)
6. Excellent Customer Service.
7. Cheap and best Deals.
7. Hospitality – 1 Assignment
Ques2. Explain how the housekeeping department contributes towards earning hotel
revenue. Write your findings below. The findings should not exceed 10-15 sentences.
Also, describe a standard roomin a hotel, exhibiting the basic amenities and facilities
provided. (PASS)
Ans. Housekeeping is defined as the provision of a clean, comfortable, safeand
aesthetically appealing environment.
Housekeeping is an operational department in a hotel, which is responsiblefor
cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area
and surroundings.
Proper housekeeping in workplaces ensures a safework environmentand can
go a long way to making sureemployees are safeand injuries are infrequent. In
addition, a workplacethat is clean and well organized makes a great first
impression on visitors.
TOWARDS EARNING HOTEL REVENUE:
Housekeeping department is vital to attracting and keeping guests through
its role of maintaining top quality décor, cleanliness and service. As a result, it
contributes earning to a hotel in three different ways:
1. Room maintenance: Daily roommaintenance begins with a housekeeping
team. They clean preparerooms for guests before they arrive. Guests
always demands as they are investing good sumof money.
In order to fulfill their demands room maintenance plays an important role to
earn revenuetoa hotel.
2. Laundry: laundry is one of the most importantfunctions in hotels. It
provides quality servicewhich is done with maintaining high standards. In
order for guests to avail this quality servicethey must pay because this
serviceis not complementary it is charged. As resultit contributes towards
earning revenueto a hotel.
3. Flower Decoration (On Request): guests often requestfor flower
decorations in bouquets, rooms, beds etc. for specific occasions. In order
to avail this service guests will have to pay because this serviceis charged
by the hotel which results in earning revenue to the hotel.
8. Hospitality – 1 Assignment
Ques 3. You haveprepared a layout of a standard roomas per the current
scenario of the hotel industry. After analyzing the guestsupplies, amenities, décor
and cleaning standards, design a standard roomfor future.
(You can describethe layoutin a few lines)
Explain as to how the hotel with updated roomfacilities can create a niche in the
industry. (DISTINCTION)
OR Answer the Questionbelow
9. Hospitality – 1 Assignment
Design a brochurewith specially designed packages to up-sell a hotel in the off-
season. Explain how the various packages willbe successfulin bringing business
during the off-season. (DISTINCTION)
.
UPDATED ROOMFACILITIES
Shelf and Hanging Rail
Shelf and Hanging Rail help the guest to keep his stationary items safeand this facility
helps the hotel earn more revenueand this facility makes the guest mind comfort.
Mini Fridge
Minibar is the one of the products which are environmentally friendly without
fluorine and causeno pollution to the aerosphereminibar without compressor silent
and don't produceany noisefunction stably and soundly this product can defrost
automatically and belong to static cooling refrigerator this facility helps the hotel
earn more revenueand this facility makes the quest mind comfort.
Air Conditioner
Air conditioner is an importantaspect of our modern world and keep the guest cool
during extremely hot months so whether is protecting guest fromthe summer here
or relaxing on your days off
This facility helps the hotel earn more money revenue and this facility makes the
quest mind comfort
Furniture
Sofa table important furnitureused to serveguest Additional furnituremakes the
roomlooks more beautiful this facility helps the hotel earn moremoney revenue
and this facility makes the questmind comfort
Standard Room
Itis a room a double bed and can be sold on single or double occupancy basic
