Why Cloud Telephony is the Best Way to Power Growing Business
Why Cloud Telephony is
the Best Way to Power
Cloud Telephony is a communication
service that can be accessed from
anywhere using a high speed
internet connection. It specifically
refers to internet-based voice service
and more specifically the
replacement of conventional
business telephone system with VoIP
Some of the cloud telephony services
are IVR, Call Recording, Call
Forwarding, Call Conferencing, etc.
What is Cloud Telephony?
Rather than just keeping a pace with your company's growth,
the use of right technology can actually facilitate company's
Here are reasons why cloud telephony is the best solution to
power your growing business.
1. Scaling is Easy
One of the key benefit with cloud
telephony is scalibility. It allows your
business to upscale or downscale your
computing requirements as and when
This could be done by either increasing
or decreasing the required resources i.e
not paying for resources which you're
2. Quality of Customer Support
Cloud telephony provides detailed
information on every call or SMS being
sent or received, and thus makes call
management infinitely easier with the
ability to record calls to analyze issues
like number of missed calls, track time,
route calls etc.
3. Cost Benefit
As there is no hardware to manage, you
won't spend any money or maintenance
With cloud telephony, you can use your
own device such as mobile device to
make and recieve calls.
4. Agents Productivity
Cloud telephony has made a flexible
working environment for agents,
allowing them to take calls from their
own mobile devices, from multiple
It makes it easy for them to work from
wherever they are, which, in turn, helps
improve their productivity.
5. Customer Support Infrastructure is Taken
With Cloud telephony, there is no need to
worry about issues like unavailability of
agents, missing calls, lines being down etc.
There is no need to worry about investing
on manpower or technology to take care
of all these factors.
The Real PBX, powered by CloudSpace
Technologies LLC, is a global provider
of unified cloud communication
services such as Hosted PBX, Cloud
phone system, SIP services and toll
free numbers to consumers and
For more information, visit:
www.therealpbx.com or call at +1-
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