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How Cloud Telephony Helps Startups Improve Customer Service


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Learn how cloud telephony can improve the personalized experience and helps you ensure a positive customer service experience.

Published in: Technology
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How Cloud Telephony Helps Startups Improve Customer Service

  1. 1. How Cloud Telephony Helps Startups Improve Customer Service?
  2. 2. Customer Aquisition Customer Retention A Startup's growth depends upon these 2 major factors.
  3. 3. With the advantage of affordability & scalibility, cloud communication is the most perfectly equipped platform to help relieve business communication gaps. Let's check out the top reasons why
  4. 4. 1. Personalized Experience Personalized customer service shows customers how much you care. It's more than adding value to customer's choice such as 'easy click to get a call back' plugin, providing convenient communication channels and automating support chats.
  5. 5. 2. Responsive Customer Support Not being able to respond quickly is bad for any business. Furthermore, customers don't just want a fast response, they want their problem to be solved quickly. And, since cloud telephony integrates so well with other business utilities and customer databases, they provide a better collaborative platform, helping agents to deliver agile customer support.
  6. 6. 3. Toll Free Numbers to Help Resolve Customer Queries You can increase the number of sales by assigning special toll-free numbers for products that have high demand and then designing call flow system which redirects these calls to the product specialist to help customers complete the purchase.
  7. 7. 4. Builds Trust in Your Brand Toll free numbers, vanity phone numbers, personalized call handling and providing quick response to the customers using cloud telephony helps startups build good brand image and trust.
  8. 8. About Us The Real PBX, powered by CloudSpace Technologies LLC, is a global provider of unified cloud communication services such as Hosted PBX, Call center solutions such as virtual office phone system, SIP services and toll free numbers to consumers and businesses. For more information, visit: or call at +1-888- 892-9646
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