A predictive dialer is an excellent tool that
can help you reach out to right customers
But just reaching a potential customer is
not enough. A positive, productive
conversation between agent and customer
is equally important.
It’s vital to follow predictive dialer best
practices to identify areas of improvement
to make customer calls more engaging
and help generate more revenue
opportunities for your business.
Let's take a look at these five best
practices that you should consider while
using predictive dialer.
Better communication between
agent & customer
1. Integrate Predictive Dialer With CRM
Integrating CRM and a predictive
dialer together is a great way to
streamline and simplify customer
Agents would have customers
information before answering the call
, thereby getting a better idea of who
they are speaking to and their history
with the services they opted for.
2. Choose the Right Dialer Mode
Although predictive dialing mode is the most
effective mode for maximizing agent's
productivity but it should only be used when
you have at least 10 agents in a queue.
And if agent is not available to speak to a
customer, this will result in loosing a
So, power mode is recommended which ensures
that there is always an agent ready to answer
customer's phone calls, there by increasing agent's
efficiency and cut down agent ideal time.
3. Maintain Quality Call Lists
You should always use a updated and
clean call lists. Outdated or too small
call list will waste your agents valuable
time and cost.
4. Making Use of Call Scripts
Call center scripts can help agents a
lot. It is a script with predefined
dialogues and real customers
interactions that can give agents the
right words and confidence to deal
with the customers.
5. Use Specific Campaign Parameters
If you want majority of your calls to
be answered, set your call parameters
accordingly. For example, people
during weekends are less likely to take
Also, you must know the time zone of
numbers included in call campaign.
The Real PBX, powered by
CloudSpace Technologies LLC, is a
global provider of unified cloud
communication services such as
Hosted PBX, Call center solutions
such as hosted predictive dialer
solutions, SIP services and toll free
numbers to consumers and
For more information, visit:
www.therealpbx.com or call at +1-
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