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5 Best Practices for Predictive Dialer


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Explore the predictive dialer best practices to achieve higher customer satisfaction score

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5 Best Practices for Predictive Dialer

  1. 1. 5 Best Practices For Predictive Dialer
  2. 2. A predictive dialer is an excellent tool that can help you reach out to right customers instantly. But just reaching a potential customer is not enough. A positive, productive conversation between agent and customer is equally important.
  3. 3. It’s vital to follow predictive dialer best practices to identify areas of improvement to make customer calls more engaging and help generate more revenue opportunities for your business. Let's take a look at these five best practices that you should consider while using predictive dialer. Happy Customer Better communication between agent & customer More Revenue
  4. 4. 1. Integrate Predictive Dialer With CRM Integrating CRM and a predictive dialer together is a great way to streamline and simplify customer experience. Agents would have customers information before answering the call , thereby getting a better idea of who they are speaking to and their history with the services they opted for.
  5. 5. 2. Choose the Right Dialer Mode Although predictive dialing mode is the most effective mode for maximizing agent's productivity but it should only be used when you have at least 10 agents in a queue. And if agent is not available to speak to a customer, this will result in loosing a customer. Power Dialer Mode So, power mode is recommended which ensures that there is always an agent ready to answer customer's phone calls, there by increasing agent's efficiency and cut down agent ideal time.
  6. 6. 3. Maintain Quality Call Lists You should always use a updated and clean call lists. Outdated or too small call list will waste your agents valuable time and cost.
  7. 7. 4. Making Use of Call Scripts Call center scripts can help agents a lot. It is a script with predefined dialogues and real customers interactions that can give agents the right words and confidence to deal with the customers.
  8. 8. 5. Use Specific Campaign Parameters If you want majority of your calls to be answered, set your call parameters accordingly. For example, people during weekends are less likely to take business calls. Also, you must know the time zone of numbers included in call campaign.
  9. 9. About Us The Real PBX, powered by CloudSpace Technologies LLC, is a global provider of unified cloud communication services such as Hosted PBX, Call center solutions such as hosted predictive dialer solutions, SIP services and toll free numbers to consumers and businesses. For more information, visit: or call at +1- 888-892-9646
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  11. 11. 6 Reasons Predictive Dialer Makes Sense for your Business - The Real PBX 5 Benefits of Cloud Hosted Predictive Dialers- The Real PBX Refrences