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Final Chairs and Secretaries Day Presentation

Final version of the presentation for the Chairs and Secretaries Day - 30th August 2016

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Final Chairs and Secretaries Day Presentation

  1. 1. Community Pharmacy Scotland Chairs and Secretaries Day August 2016
  2. 2. Housekeeping Amanda Rae
  3. 3. Introduction and Welcome Harry McQuillan
  4. 4. Agenda and Expectations Michael Oswald
  5. 5. Council Meeting Feedback – May 2016 Kirsten Crawford
  6. 6. Social Media Kirsten Crawford
  7. 7. There are thousands of social media sites. Here are some of them!
  8. 8. These are the sites we focus on:
  9. 9. The Keys to our Social Media success • Selecting a few social media sites to focus on • We created a social media plan • We continually monitor our social media stats to see what works best • Link back to our website for more information • Create timed posts so we can plan content ahead of time (We use Hootsuite – also lets you manage accounts from one place) • We respond to comments in a timely manner • Post a variety of content e.g. pictures, videos, blogs
  10. 10. What social media sites do you use? How would you rate your experience level with regards to Social Media?
  11. 11. Today’s Focus: Why is Social Media important to us?
  12. 12. 65% of our website visits are links from social media (The average for a similar site is only 13%!)
  13. 13. Social Media at the May 2016 Council Meeting Our tweets were viewed a total of… •103,894 times By… •34,019 unique users We gained… •32 new followers in 7 hours 1,227 Followers on Twitter
  14. 14. This is why social media is important to us
  15. 15. CPS Facebook stats • On the 2nd August 2014 we had 257 likes • We now have 776 likes on Facebook – Facebook made a comeback!
  16. 16. Facebook post stats Our most popular posts on Facebook are: • Vacancy Advertisements – average of 700 views per vacancy - Average reach of 2,000 • Circulars - average of 500 views - Average reach of 1,600 • Press releases – average of 550 views - Average reach 3,900 • Blog posts – average viewing of 600 views - Average reach 4,700 The power of sharing
  17. 17. Facebook stats • The graph below shows when our Facebook Fans are the most active • We try to post around these times so that we reach as many people as possible 8am 1pm 6pm 10pm
  18. 18. Facebook - pages • BUT…Facebook has changed how pages work • They are pushing for paid advertising on pages • Naughty Facebook! Only 1% of your followers now see your free posts – we are lucky the people who like our page know to search for our page • Paid options allow them to curb spam (& make more money!) • You can add custom tabs to your page for a call-to-action e.g. Associate Membership Sign Ups
  19. 19. How often to Post on Social Media Facebook: 2-3 posts per day - for optimum engagement LinkedIn: 1 post per day Monday - Friday during the working week Twitter: 3 Tweets per day as a minimum Google+: 1-2 posts per day – be sure to be consistent to achieve success Instagram: 1-2 images per day – make sure to post to your other channels Pinterest: 5 photos a week Blog: 2-3 times per week
  20. 20. What has worked well for us… • Blog posts – we have had great feedback and they are a big hit on social media • They are a great way to share our latest news posts and give you a breakdown on specific topics e.g. SG Circulars • Our blog helps us to show our personality - in line with our new brand proposition we are open and personable
  21. 21. Blogging tips • Posts should be between 250 and 1,000 words • You can break longer content into multiple pieces and publish as a series • Ask for guest bloggers to contribute e.g. ALISS posted about our new search function
  22. 22. Blogging – what works • Short paragraphs of content • Take readers on a journey • Bulleted lists • Use your blog to share your expertise • Offer practical tips - simple video can be a great way to create this content • Include pictures
  23. 23. Twitter top tips • Images work better than videos • Use bitly or other link shorteners to maximise space • Engage with audience through the use of hashtags • Follow other relevant accounts, even competitors • Identify influencers and attempt to interact with them • Use unique content, don’t just copy and paste from Facebook
  24. 24. Search Engine Optimisation (SEO) Search engines serve two functions on the world wide web: 1. They index the content of the internet 2. They show the most relevant content first – searching for keywords ● They do this through an automated reading of the content of each site, and the links that go to and from it ● Essentially, the world wide web, is just that, a web, and based on the connections and content of a site it can appear higher or lower in a search engine
  25. 25. SEO - Keywords Definition: A keyword, in the context of search engine optimisation, is a particular word or phrase that describes the contents of a Web page. Keywords are intended to act as shortcuts that sum up an entire page. Keywords form part of a web page’s metadata and help search engines match a page to with an appropriate search query.
  26. 26. The importance of Twitter & SEO ● Twitter and Google made a deal to allow tweets to be indexed and to appear in search results. ● Images and hashtags appear to give you a better chance at being indexed. ● Your tweets can direct to your website and generate you more hits within Google – so our tweets help us appear higher in Google. ● The same also goes for Google+
  27. 27. Round up ● We hope this has helped to show you the power of social media – and the reason why we do it ● There may be ways that you can use social media in your pharmacy ● We would be keen to find out if anyone would be interested in Social Media Training – we could do this online via webcast
  28. 28. Communication Updates Kirsten Crawford
  29. 29. Changes to our Website Over the past year we have made some changes to our website that include: • Making it fully mobile compatible • Improving the search function • Adding more digital media content such as webcasts and blogs • Adding Apps for our most popular pages e.g. Part 7 and Vacancies • And most recently, adding a fully searchable FAQ App • We even won an award in February for Best Association Website which recognised our hard work
  30. 30. Members section • One area that we didn’t update during the brand refresh was the Members Section • Over the past 4 months we have been working hard to update the content within this section and create a list of features that will improve your user experience • We are focussing more on tailoring the information displayed by user type so that you only see the information that is relevant to you • We have taken the time to ensure that all the membership data we collect is as accurate as possible
  31. 31. Membership types • Contractor Member (individual sign on for each pharmacy) • Associate Member - Pharmacists - Registered Technicians - Pre-Registration Pharmacist - Students • Board Member • Council Member
  32. 32. Feature 1 - Dashboard • Users will sign in using their username and password • The personalised dashboard will be your homepage. It will display information based on your membership type or Health Board area • This could be things such as upcoming events, latest news or a to-do list e.g. tasks from our monthly Wallchart
  33. 33. Feature 1 - Dashboard
  34. 34. Feature 2 – Event & Calendar Sign Up • The events will be displayed in a list sorted by month with buttons to sign up online • Events will also be displayed on the user’s personalised dashboard • When the event gets close an automated email reminder notification can be sent
  35. 35. Feature 2 – Event & Calendar Sign Up
  36. 36. Feature 3 – Interactive Pack • Our current Associate Members Information Pack will be turned into an interactive section of the website • The content will be updated and will be fully searchable
  37. 37. Feature 4 – Forum • A simple forum will be created • Users will automatically be signed up to relevant forums • Some forums include: - Associate Members - Students - Locums - Your Local Health Board
  38. 38. Getting your Feedback • We have made a lot of changes to our website and communications • To make sure we’re on the right track we will be carrying out another communications survey soon which we hope you will take part in
  39. 39. Time for a break
  40. 40. Learning Review Scene Setting Session Amanda Rae
  41. 41. Learning from experience and review
  42. 42. Learning from experience and review
  43. 43. Learning from experience and review
  44. 44. Scottish Pharmacy Quality Roadshow Matt Barclay
  45. 45. Introduction ● Why a Quality Roadshow ● What will be covered ● Relevance to community pharmacy network
  46. 46. Purpose ● Rebalancing Legislation ● HIS have invested heavily in QI resources ● QI methodology now within funding settlement ● Multi-stakeholder involvement (HIS, CPS, RPS)
  47. 47. Rebalancing Legislation Programme • Dispensing errors • Registered pharmacy standards - regulators with the appropriate powers to give effect to an outcomes based approach to the regulation of registered pharmacies • Roles and responsibilities of the responsible pharmacist and the superintendent pharmacist • Hospital pharmacy • Pharmacist supervision
  48. 48. Rebalancing Legislation Outcomes • Continuous focus on safety for patients and the public through learning from dispensing errors as a result of increased reporting of errors • Better use of the pharmacy workforce to support patients’ health and wellbeing • Legislative and regulatory arrangements that allow for progress in pharmacy practise and development of pharmacy professionals as well as more reliance on professional regulation standards.
  49. 49. QI and the pharmacy contract • Builds on and formalises QI activity that already takes place on a day to day basis within pharmacies; • Brings a more structured approach to QI across all community pharmacies; and • Introduces pharmacy contractors and their staff to helpful improvement tools and developing methodologies to support continuous improvement
  50. 50. Quality Improvement Themes • Understanding the QI Journey • Building a Quality and Safety Culture • Co-ordinating and completing an on-line Safety Climate Survey • Quality Roadshow should support this • Much of this is carried out within the network as it is • Evidencing QI within a pharmacy setting
  51. 51. Questions?
  52. 52. Title Subtitle CPS Board Hep C Learning Review Amanda Rae
  53. 53. Hep C Learning Review Set the scene Breakout for feedback Agree plan
  54. 54. Breakout What went well, which we want to repeat? What did not go well, which we do not want to repeat? What will we do differently going forward?
  55. 55. Feedback Summary from the tables.
  56. 56. Project Plan Steering Group Controls the project. Not involved in the detail. Signs off the Project Definition Document (high level scope, purpose and details). Authorises changes in scope or budget. 1- CPHB Chairs 2 – CPHB Chairs 3 – CPHB Chairs
  57. 57. Project Manager Manages the project Does not make technical decisions Is only a hierarchical role for the project Keeps track May escalate issues to the Steering Group Draws up the project plan and has it agreed by the Steering Group. The plan has dates, dependencies and tasks assigned to individuals who are ultimately responsible
  58. 58. Project Manager (PM) Project Team This team deliver the project to the required tasks and deadlines. Have regular short, sharp meetings/conference calls/comms with PM
  59. 59. Nearly Time for lunch
  60. 60. Time for lunch
  61. 61. Contract and Policy Overview Matt Barclay
  62. 62. Introduction ● 16/17 settlement ● 16/17 developments ● Direction of travel ● Prescription for Excellence
  63. 63. Global and Non Global Sum 16/17 - Remuneration • SG agreed to allow an uplift in respect of pay for low paid workers and £1m has been added to the global sum taking it to £178.359m for the year 2016/17 • This money came from the MSA for 2015/16 • It was also agreed that a further £2m would be made available on a non-recurring basis and that this money sat outside the Global Sum
  64. 64. Areas for Distribution d. Dispensing Pool Payment - adjusted £74.063 m e. CMS Capitation £36.010 m f. Establishment Payment £27.936 m g. Minor Ailment Service £15.031 m h. Operations & Development - inc. full Men B Costs £4.307 m i. Quality & Efficiency £5.648 m j. PHS Patient Services £4.512 m k. Pharmacy Needs Payment £3.843 m l. Care Homes £3.816 m m. Stock Orders Oncost £1.430 m n. Pallaitive Care £0.366 m o. Essential Small Pharmacy top up £0.124 m p. Measured & Fitted Fees £0.144 m q. Total Allocated £177.230 m r. Balance of Global Sum £1.129 s. Balance of Allocation (Global & Non Global Sum) £3.129 m t. Uplift to Dispensing Pool Payment (Non-Recurring) £2.063 m u. Closer Partnership Working Payment £1.129 m v. Allocation from Global Sum £178.359 m w. Balance of Allocation £2.000 m x. Quality Improvement Methodology £2.000 m y. Total Global & Non Global Sum Funds Allocated £180.359 m Global and Non Global Sum 16/17 - Remuneration
  65. 65. Reimbursement ● Guaranteed minimum £93.5m ● Risk and benefit sharing above £102.171m ● Clawback rate (3%) set to deliver minimum cash flow (£103m) ● Early GIC indications could top as much as £184m meaning a pay back next year of £30m!!!!! ● CPS looking for ways to explain and mitigate this rise
  66. 66. 16/17 Developments ● Gluten Free Foods Circular ● MAS Directions ● Quality Improvement Methodology ● Closer Partnership Arrangements
  67. 67. Direction of Travel ● MAS Development – Inverclyde Pilot Inclusion – Evidence gathering – Potential new models of care and payment ● CMS reinvigoration ● Look at future of O&D payment line ● Longer term deal?
  68. 68. Prescription for Excellence (1)
  69. 69. Prescription for Excellence (2) Change activities • Exploring opportunities to improve CMS • Exploring opportunities to extend MAS • Pharmacists in GP Practices • Telehealthcare 77 Discovery Project • Automated Technologies Overarching Change Project • Pharmaceutical Care Pathways: Enabling Workstreams • eHealth • Workforce Development • Public Patient Involvement • Improvement Data
  70. 70. Bigger Policy Picture ● Primary Care Transformation ● Realistic Medicines ● National Clinical Strategy ● OOH Review
  71. 71. Questions
  72. 72. Time for another break
  73. 73. Practitioner & Counter Fraud Services Update Michael Oswald
  74. 74. Practitioner & Counter Fraud Services • Practitioner Services – GMS, GDS, GOS & Community Pharmacy – £2.5bn payments validated and paid – High volume, audited financial transaction processing – Registration/indexes, records transfer and storage – Clinical and financial verification services • Counter Fraud – Entitlement, Prevention, Detection and Investigation – Intelligence and data sharing • SHSC – Venue, event and conference management – National committee services
  75. 75. Key Dimensions • 5.5 million patients registered with a GP • 240k new patients, 450k transfers, 1.2m updates per year • 100+ million prescription items • 1.9 million eye examinations • 600k pairs of glasses issued • 4.9 million dental patients registered • 5.9 million dental courses of treatment • 1.3 million pharmacy patients registered • 100,000+ customers
  76. 76. Pharmacy Services • £1.4bn managed payments • 1250+ CPs & 100+ DDs • 99%+ payment accuracy • 99% customers good/excellent feedback • 2% compound growth • £3.6m efficiency in 6 years • Achieved through digital investment….
  77. 77. Electronic Claims
  78. 78. Improvements & Efficiency
  79. 79. Improvements & Efficiency
  80. 80. Improvements & Efficiency
  81. 81. The future? • Aging population/growth • Independent prescribers • 2020 vision • Shifting the balance – from secondary care • Shared care within primary care • “The future for me is about a clinical, digital future” (CPO, July 2016)
  82. 82. Population Projections
  83. 83. Challenges and Opportunities • Coping with demand growth • Financial pressure • Lack of agility in a fast moving world • Part paper, part digital • Digital first – moving to digital only • More flexible, agile IT • Electronically supported business processes • Integrated working with CPS and contractors
  84. 84. Sum up • Practitioner Services – Proven track record to build upon – Resourcing needs to be directly linked to Pharmacy Service planning • The future has to be digital – Nothing else will meet the gap at an affordable cost – Delays in investment will cost more in the long run – New services need to be digital first, even if it takes longer • The pressure is here now and is real – We need to work closely with PSD to continue to provide service in the short term
  85. 85. Questions?
  86. 86. Reimbursement Michael Oswald
  87. 87. Headlines • Pharmacy Services continue to complete random checks of 100,000 prescription items per month • Request checks can be organised after discussions with the team to understand contractors concerns • PSD error £ values are decreasing • Larger monies found relate to data/electronic issues (ZD, wrong map in automation etc.) • We provide observations to contractors where PSD have not made an error but contractors have lost out for other reasons
  88. 88. Endorsing Guide As we continue to increase the automation of prescription items, we now use the electronic information, where available, as our primary source of data within the payment process including the manual processing of prescription items.
  89. 89. Payment for Non-part 7 items There remains confusion about payments for non-part 7 lines which are paid as per the product endorsed (or chosen electronically) or if not, by preferred manufacturers. Recent issues with Acupan and Florinef also confirmed this.
  90. 90. Common Issues • Mismatch electronic claim vs. paper – No HC or other OOPs claimed electronically – Most often appears to be changes after the labelling stage are not added to electronic claim (correct SP endorsement for example) – Electronic is used as primary information source – Instalments added to prescription via PMR/endorsing printer as a manual endorsement (therefore not in the electronic claim). – Handwritten amendments to prescription not mirrored electronically
  91. 91. Common Issues • Dispensing outside of the rules – Prescribed quantity 28mls, dispensed 28 bottles, no PC/PMR endorsement (likewise 5g versus 5 loaves, 2 doses vs 2 inhalers) – Dispensed product differs from prescribed product with no PC endorsement
  92. 92. CPS resources • Website • FAQ section • Monthly mailing • Social Media • Endorsing guide • Other opportunities?
  93. 93. Questions?
  94. 94. What is new across the Health Boards Amanda Rae
  95. 95. AOB, review and close Amanda Rae