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Markkanen integrating emergency services into the wider safe city

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Markkanen integrating emergency services into the wider safe city

  1. 1. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services Kimmo Markkanen Head of Support Länsi-Uusimaa Department for Rescue Services Integrating emergency services into the wider safe city strategy Safe Cities - 11th December 2014, Madrid 1
  2. 2. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services Topics • How do safe city strategies integrate with a wider smart city agenda? • Planning for major events within a safe city, ensuring service integration and communication • Ensuring all Agencies involved are at same place every level • Pre-Planning practiced Multi-Agency cooperation 2 Safe Cities - 11th December 2014, Madrid
  3. 3. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services Rescue Services in Finland
  4. 4. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services Authorities and Administration • State rescue authorities: – Ministry of the Interior is the supreme authority responsible for organising, coordinating and controlling national rescue services – The Regional State Administrative Agency • coordinates regional cooperation on internal security and preparedness for emergencies • oversight of rescue services • Regional rescue authorities: – Regional Rescue Services is responsible for organising emergency services Safe Cities - 11th December 2014, Madrid 4
  5. 5. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services Safe Cities - 11th December 2014, Madrid 5 • Fire and accident prevention • Firefighting and rescue work relating to accidents or natural events (explosion, oil spills, incidents on water, landslides, road accidents, gas or liquid leaks, floods, heavy rain, radiation) • Firefighters are multiskilled rescuers. In addition to firefighting and rescue work, they also take part in accident prevention, medical care and ambulance service as well as civil preparedness Rescue Departments (Regional Rescue Services) are responsible for:
  6. 6. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services Safe Cities - 11th December 2014, Madrid 6 Three major changes in Fire and Rescue Services in Finland 2004 - 2014 • Regionalization of Rescue Services • Centralization of Alarm Centres  Emergency Response Centres (ERC) - Police, Fire & Rescue, Ambulance • National digital radio network “VIRVE” for all authorities (TETRA) VIRVE made other two possible
  7. 7. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services Breafly about Rescue Services in Finland • In country totally 22 Rescue Service Regions. • Every Regional Rescue Services commanded by the Director of Rescue Services, administrative issues runs by sc. central communities/ cities. • The structure of every organization varies – at least today. Safe Cities - 11th December 2014, Madrid 7
  8. 8. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services The Emergency Response Centre Emergency Call Services AMBULANCE FIRE DEPARTMENT POLICE SOCIAL CARE CRISIS SUPPORT Safe Cities - 11th December 2014, Madrid 8
  9. 9. Safe Cities - 11th December 2014, Madrid 9 2. Länsi-Uusimaa Espoo, Hanko, Inkoo, Karkkila, Kauniainen, Lohja, Kirkkonummi, Vihti, Siuntio, Raasepori.
  10. 10. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services Länsi-Uusimaa Rescue Department –enterprise • Host City -model: administratively part of the City of Espoo (business services), community`s business-based department • 10 communities/ cities • approx. 444 000 inhabitants • 12 manned fire stations (in Espoo/ 5 stations, also in Kirkkonummi, Nummela, Karkkila, Lohja, Karjaa, Tammisaari, Hanko) • 1 paid-on-call fire station (Tenhola), also paid-on-call crews in Hanko • EMS in Espoo, Kauniainen and Kirkkonummi, medical first responders in whole dept. area, Beginning of the year 2015 also in Hanko, Inkoo and Raasepori • Fire Brigade contracts: • 40 volunteer stations • 4 sea rescue units (volunteer associations) • 2 military fire stations (Upinniemi and Dragsvik mil.bases) • 1 industrial fire station (Sappi, Kirkniemi plant, Lohja) • Helsinki, Keski-Uusimaa, Itä-Uusimaa, Kanta-Häme and Varsinais-Suomi Rescue Departments • approx. 435 employees • over 1 000 volunteer crew members • Annual budget 34 M euros 10 Safe Cities - 11th December 2014, Madrid
  11. 11. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services Länsi-Uusimaa Dept. for Rescue Services - Services and key figures • Fire prevention – Fire inspections for offices, factories etc: Approximately 2 500/ year – Safety instructions lessons: approximately 50 000 persons / year – Guiding planners and builders: approximately 200 meetings / year – Fire inspector’s phone services daily 9-11:30: approximately 2 000 customer contacts / year – Chimney sweep system • Rescue operations – Accidents , fires, etc: approximately 7 000 calls / year – Preparedness for large-scale accidents, crises and exceptional conditions (war-like situations) • Civil protection and preparedness – Civil protection sirens for warning public – Evacuation and preparedness planning – Coordinating municipalities preparedness work • Pre-hospital medical care – Ambulance system operated by Rescue Services in 3 municipalities (out of 10). 17 000 calls / year – First responder system in every municipality: 1200 calls / year 11 Safe Cities - 11th December 2014, Madrid
  12. 12. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services Standard of Rescue Services • Rescue Act. 29 §: Regional rescue services make their decision on the standard of service after hearing the opinions of the district’s local authorities • Region’s risks and resources • The standard of services of accident prevention, rescue services and civil preparedness • Development plan • Must be renewed regularly • Current for years 2014-2018 Safe Cities - 11th December 2014, Madrid 12
  13. 13. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services • How do safe city strategies integrate with a wider smart city agenda? • Planning for major events within a safe city, ensuring service integration and communication • Ensuring all Agencies involved are at same place every level • Pre-Planning practiced Multi-Agency cooperation 13 Safe Cities - 11th December 2014, Madrid
  14. 14. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services What have We Done • Fire and Rescue Services, Emergency Medical Services • Support municipals for preparedeness and continegency planning – Workshop sessions for all the municipalities within area • Administration and General • Technical and utility Sector • Education and cultural Sector • Social and Health Services • Local security planning – http://www.intermin.fi/internalsecurity/local_security_planning – Led by a management group consisting of municipal leaders together with the top regional rescue and police officers Safe Cities - 11th December 2014, Madrid 14
  15. 15. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services Liaison Officer • Rescue Department has named officers as a contact person for every municipality – For planning – In emergency situation or in exceptional circumstances the liaison officer helps the municipality management group to have overall situational awareness • Also the liaison officers are planned to go to every necessary control rooms, for example – Power companies (Electricity Distributor) – Other authorities (Police, Border Guard MRC) – Traffic Control Rooms (Railroad, Subway, Highway) – To help also colloboration with other Rescue Departments Safe Cities - 11th December 2014, Madrid 15
  16. 16. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services KUJA Continuity Management Project • The Association of Finnish Local and Regional Authorities and the National Emergency Supply Agency have decided to deepen their cooperation to enable the local government sector better meet the demand to secure its key services to citizens • Improvement of the rescue services' capacity to support, where necessary, municipal preparedness and readiness to coordinate the HUOVI portal regionally as agreed with local authorities • Recognition and introduction of other models for supporting municipal preparedness (e.g. models in which Regional State Administrative Agencies, regions or central urban municipalities take the lead) Safe Cities - 11th December 2014, Madrid 16
  17. 17. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services What We Plan to Do • Tool for the continuity-management, HUOVI portal – http://www.erillisverkot.fi/erillisverkot/the_huovi_portal_of_the_national_emergency_supply_agen cy_wins_the_2013_timanttiteko_award/174/ – Operated by The National Emergency Supply Agency (NESA) – In use for preparedness of companies that are critical to the security of supply – Preparations have been made to use the portal to support societal preparedness in public administration as well – The Regional Fire and Rescue Services will support municipal authorities • Two year project started 2014 – Client-oriented, overarching concept of continuity management for local authorities and their critical service and operations chains. The concept offers uniform operational models and tools for local authorities, to be used free of charge as they deem fit Safe Cities - 11th December 2014, Madrid 17
  18. 18. MODUL 1 Continuity management MODUL 2 Service security MODUL 3 Disturbances and crisis preparedness MODUL 4 Disturbances and crisis management management Coordination and internal expert services Continuing education services Support and networks External expert services Organisation,resources, responsibilities The management's strategic intent Monitoring and steering Creation of development path Evaluation of status quo, comparison Criteria, guidance and expertise Operational readiness process Identification of key operations; priorities Threat and risk management Acknowledging contractual partners Principles of operational readiness Incl. in operational & economic planning Authority and stake- holder cooperation Use of voluntary organisations Communications and implementation Practice and testing Management capacity Responsibilities, levels and operation models Transfer to crisis management Introduction of operating models Information and crisis communications Recovery and evaluation Reaction and alerting to emergencies Picture of situation, situational awareness Focus on collaborationFocus on managerial role An overarching concept of continuity management Safe Cities - 11th December 2014, Madrid 18
  19. 19. Portal for Authorities ICT platform Portal for Citizens HUOVI portal 19 VO-TIKU Situational information Interface(securecommunication) Exercises UtilitiesMunicipalsAuthorities • Yhteistoiminta • Karttapohjat • Havainnot • Tilannetiedot 1. Energiahuolto 2. Tietoliikenne 3. Vesihuolto 4. Ympäristö 5. Liikenne 6. SoTe jne • Harjoitusten suunnittelu • Suunnitelmien ja ohjeiden testaus • Yhteistoiminnan harjoittelu • Yhteinen ja yleinen toimintaympäristö • VaPePa, SPEK, yms. Citizens Information sharing www+mob • Tiedotus • Havainnonti • Ohjeistus • Varautuminen • Tilannekuva • Harjoittelu • Jne Companies Associations VARMA Planning • Riskikartoitus • Varautumissuunnit telu • Jatkuvuuden hallinta • Toimintaohjeet • Tietopankki • Analyysityökalut • Jne Interface(opencommunication) Safe Cities - 11th December 2014, Madrid
  20. 20. Benefits of HUOVI portal• For all mission Critical actors, authorities and companies • Common secure ICT platform • Common situational picture – Restricted situational pictures • Communication and crisis communication – Internal / Between organizations / Stakeholders – Proactive / Operational • Common workspaces – Preparedness and continegency planning and coordinating – Risk analysis nad management – Exercise planning and performing • The project disseminates continuity management's uniform criteria and best practices for the use of the local government sector. This takes place in regional events to be organised across Finland starting in spring 2015. 20 Safe Cities - 11th December 2014, Madrid
  21. 21. Situational Picture = vo-tiku • Part of HUOVI portal (situational awareness portal) • Common situational picture for authorities and companies • Strenghten the ability of the preparedness for abnormal situation • One of the measures in the 3rd Internal Security Programme - A Safer Tomorrow http://www.intermin.fi/download/37324_STOeng_64s_web_eng.pdf?e7e9b7241c05d188 Safe Cities - 11th December 2014, Madrid 21
  22. 22. Large scale situational picture – Long term, strategical level TIKU – Emergency Supply • Result of the maturity analysis • Contingency management, preparedness, cooperation etc. – Reserving personnel – Preparedness planning – Through VARMA, dadabase for excepiton and emergency management – For sharing the palns and for colloboration – For practising • On-line – situational picture – LAAJA TIKU – Information from authorities, infrastructure distractions, own situational pictures – Sharing security information between authorities and companies – Media communication – HAIRIO.INFO- for citizen information http://hairio.info/ 22 Safe Cities - 11th December 2014, Madrid
  23. 23. Illustrative Situational View 23 For Example Power Company All actors have their own layer Overall view Safe Cities - 11th December 2014, Madrid
  24. 24. VARMA tool • Part of HUOVI portal • Tool for preparedness planning • Cards of the distraction = Information of the all actors involved – Contact information (default or for the distraction) – Action plans for the distraction – Evaluating of the measures • The planned actions of own and others – Consolidation and coordinating before the situation – Communication during the situation – Developing and learning after the situation • All the information needed before the situation • Planning part, communication part and actualised part Safe Cities - 11th December 2014, Madrid 24
  25. 25. Cards of the distraction (draft) 25 HÄIRIÖ Z TOIMINTASUUNNITELMA/TEHTÄVÄ Pelastustoiminta Nimi: Paavo Palomies Puhelin: 029 123 456 VIRVE: (04552) 123 456 789 Email: pelastus@jossain.fi WWW: www.jokuplaitos.fi  Viesti- ja johtokeskusten miehittäminen. Tilanteen koordinointi ja toimivaltaisten viranomaisten koollekutsuminen. Yhteydenpidon varmistaminen kuntien ja muiden toimijoiden kesken. Tilannekuvan kokoaminen ja välittäminen ylemmille tahoille sekä yhteistyökumppaneille Tiedotuksesta huolehtiminen yhdessä muiden toimijoiden kanssa. Resurssien koordinointi ja lisäresurssien hankinta. Viranomaistiedotteiden ja mahdollisten hätätiedotteiden laatiminen. Tarvittavien virka-apupyyntöjen tekeminen. Hälytysyhteyksi en varmistaminen. Mahdollisten väestönevakuointien suunnittelu          Poliisi Nimi: Pekka Poliisi Puhelin: 029 123 456 VIRVE: (04552) 123 456 789 Email: jokulaitos@poliisi.fi WWW: www.poliisi.fi/jotain Sotilasviranomainen Nimi: Keijo Kenraali Puhelin: 029 123 456 VIRVE: (04552) 123 456 789 Email: kenraali.n.n@mil.fi WWW: www.mil.fi/jotain      Virka- ja työvoima-avun toteuttaminen pyyntöjen mukaisesti. Annettavan avun erityispiirteitä: - Mahdollisuus asettaa itsenäiseen toimintaan kykeneviä joukkoja erilaisiin tehtäviin - Mahdollisuus asettaa erilaista kalustoa erilaisiin tehtäviin ja olosuhteisiin Erikoiskalustoapu 12.12.2013 12.12.2013 8.2.2012 1.2.2012 2.6.2011 Sal. SMS SMS Email On-line Sal. SMS SMS Email On-line Sal. SMS SMS Email On-line Sal. SMS SMS Email On-line Yhteydet kaikkiin toimijoihin: Muokkaa >> Muokkaa >> Muokkaa >> Muokkaa >> Muokkaa >> Muokkaa >> - Communication + delivery lists - Action record - Sitaution query - Aftermath analysis Johtovastuu: KYLLÄ Toimintasuunnitelma PUUTTUU Safe Cities - 11th December 2014, Madrid
  26. 26. Progress of the Project 26 HUOVI portal HAIRIO.INFO service 2014 • Electric Companies • VARMA tool • VO-TIKU pilots Expanding • Regionally • By branch Nationwide service Portal for the citizens Portal for the authorities Safe Cities - 11th December 2014, Madrid
  27. 27. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services • How do safe city strategies integrate with a wider smart city agenda? • Planning for major events within a safe city, ensuring service integration and communication • Ensuring all Agencies involved are at same place every level • Pre-Planning practiced Multi-Agency cooperation 27 Safe Cities - 11th December 2014, Madrid
  28. 28. Safe Cities - 11th December 2014, Madrid 28 The Sello Mall Shooting 31.12.2009 Picture: Ilta-Sanomat
  29. 29. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services • Storms • Flooding • Power cuts • Communication cuts Safe Cities - 11th December 2014, Madrid 29
  30. 30. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services Safe Cities - 11th December 2014, Madrid 30
  31. 31. Safe Cities - 11th December 2014, Madrid 31 Command and Control
  32. 32. Safe Cities - 11th December 2014, Madrid 32 Serving the Community
  33. 33. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services www.lup.fi www.twitter.com/lupelastus www.instagram.com/lupelastuslaitos www.facebook.com/lansiuudenmaanpelastuslaitos #lupelastus Safe Cities - 11th December 2014, Madrid 33
  34. 34. Länsi-Uudenmaan pelastuslaitos | Västra Nylands räddningsverk | Länsi-Uusimaa Department for Rescue Services 34 Thank you for your attention ! Serving the community: Länsi-Uusimaa Department for Rescue Services kimmo.markkanen@espoo.fi Safe Cities - 11th December 2014, Madrid

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