A team player with over 20+ years of experience in a customer focused environment. A reliable hard worker
who is detail oriented, organized, team-player and experienced in ICD-10 and CMS-1500 forms. Resolved
issues with billing errors, appeal denied claims and extensive Medical Terminology knowledge.
• Billing & Coding
• Assigning & Documenting Phone Calls
• Time Management
• Office Administration
• Data Entry
• Customer Service
COMMUNITY CARE ALLIANCE – WOONSOCKET, RI November 2016 – in progress
A fully licensed, certified, multi-service, non-profit, health & human services agency, with over 500 employees.
CCA offers more than 50 programs that address the multiple needs of the people it serves.
Successfully completed 275 hour/10 week hands-on training preparing for a career in Medical Billing and
• Billing & Coding: Knowledge in CMS-1500 claimforms, HCPCS, CPT, ICD-10 codes, & medical terminology
• Data Entry: processing insurance payments, getting claims processed and paid, review and appeal unpaid or
denied claims while researching rejected claims.
• Assigning & Documenting Phone Calls: interned at The Call, called former subscribers and updated past
LA QUINTA – NAPLES, FL April 2013 – October 2013
Hotel chain with over 870 hotels across the U.S., plus Mexico and Canada.
Front Desk Service Representative
Provided a welcoming and comfortable stay to all the guests while helping with any problem that may arise.
• Customer Service: Processed 50-100 guest registrations per day, completed shift reports, responded to
guest needs, requests and complaints.
• Time Management: Assisted teammembers with various assignments such as laundry, breakfast or
housekeeping duties while maintaining a clean lobby, bathroom and office.
• Office Administration: Utilized company software to answer questions regarding costs/rebates or deals that
may be available, printed out bill summaries and/or receipts for over 50-100 departing guests a day.
URI/CCE – PROVIDENCE, RI February 2008 – November 2011
The Alan Shawn Feinstein College of Education and Professional Studies (CEPS) is designed to provide an
innovative and interconnected approach to undergraduate, graduate and adult education for traditional and
Worked in the Facilities & Operations Department while attending classes in the same building. Greeted
guests and students while providing information on classes, parking, and faculty.
E: firstname.lastname@example.org | T: 401-696-6967
KIMBERLEY PEASLEE E: email@example.com | T: 401-696-6967
• Scheduling: Scheduled about 10-15 appointments a day in and out of the office for the Facilities, Scheduling
and Maintenance Departments.
• Customer Service: Support for Staff personnel in human resources, payroll, scheduling, policies &
procedures and information technology.
• Time Management: Answered multi-phone lines, data entry, filing, running errands, copying and creating
posters, filled 100-200 envelopes for alumni get together but also took the initiative to find extra tasks when
all other duties were completed.
St. Patrick’s Church Kitchen - Providence, RI: Helped to serve over 50 families and individuals in the kitchen
while providing some comfortable conversations and a little fun with the kids. (2008-2009)
Brockton Hospital Records Department - Brockton, MA: Volunteered in the records department by
performing data entry on patients that came in and labeling and filing the folders in the proper places on the
The Sojourner House - Providence, RI: Gathered Christmas materials such as Christmas Trees, ornaments,
gifts, food, etc. to donate to the families who lived within their system. (2005-2006)
The Pawtucket Times/The Woonsocket Call – Woonsocket, RI: Called over 100 past subscribers to offer them
a Welcome Back package to re-subscribe to the papers again for a lower price and to update current lists.
URI/CCE Parking Pass Program: Helped to coordinate and set up the student/faculty parking pass to provide
passes to over 200 students & faculty in a 2 day/night span at the beginning of all semesters with a team of
people between URI/CCE and the Rhode Island Convention Center.
Rhode Island Ghost Society: Helped over 30-40 people a year who had unexplained issues in their homes or
businesses by investigating and researching the history and property details. Helped children (including
children with Autism) who were being attacked by the unknown. I was the co-founder, historian and
researcher of the team that kept organized and detailed files on each case both paper and online.
Medical Assistant/Billing & Coding – Sawyer Business School, Pawtucket/Providence, RI (3-4 months)
Some College – University of Rhode Island/CCE, Providence, RI (3 years), Community College of Rhode Island,
Lincoln, RI (1 Year)
Computer skills: Microsoft Word (Intermediate), Excel (Intermediate), PowerPoint (Intermediate)
Other office skills: Able to use printers, fax machines, copiers, and poster machines.