1. Kevin Wilhite --=======-- Technical Support Engineer 8431
Dimare Dr. 32822 Orlando, FL
itskvn.wilhite@gmail.com Cell - (484) 601-2494
With over 9 years of on the field IT related experience, I am multifaceted and versatile with several
technologies. Previous to beginning my career in IT, I was employed at fine dining establishments
doing everything from bussing tables to serving meals. Due to the nature of this background of
employment, I have acquired strong communication skills and etiquette which I use as an asset for
my professionalism in middle size to enterprise business environments.
Specialties: VoIP and Digital Telecom Services, SmaaS, Wireless, Software
installation/migration/support, Antivirus diagnostics and recovery, Network Security, Firewall
Administration, VMWare, Server Administration (Windows and Linux), Hardware Layer 1
Diagnostics and routing (Ethernet, switches, repeaters, etc)
Education
2004 – 2006 - ITT Technical Institute - Associate of Science Degree – Computer Science
Lake Mary, FL
Experience
10/2013 - 5/2014 ClearSky Technologies Orlando, FL
System Support Specialist II
• Provided technical support for an enterprise sized Linux based network platform to provide
several mobile carriers various cell phone data services
• Performed a lead role in an enterprise sized network migration project
• Assisted mobile carriers with care support via phone communication
• Utilized linux terminal to produce several command line techniques and scripts to perform
server maintenance and troubleshooting
• Assisted in project development by helping to formulate plans, create diagrams, while
properly delegating responsibilities and set feasible guidelines for myself along with my
teamates
• Gained an even stronger understanding of network load balancing, which I utilized heavily
for critical maintenance windows with short deadlines
• Configured and utilized Nagios and Sitescope applications to monitor all network, software,
and hardware resources to assist in maintaining network stability
• Took turns in a rotating on-call procedure to maintain 24/7 support status
1/2013 – 10/2014 Apex contractor for Ericsson Communications Orlando, FL
Technical Engineer III
• Responsible for installation of femtocell devices for Sprint
• Utilize SecureCRT for navigation and control of devices on Sprint’s Linux based network
architecture
• Provide Tier 3 level support for femtocell and various networking related issues over 3000
companies
• Utilize various Microsoft Office tools for various office related tasks
• Train and monitor new employees to perform various job related tasks
2/2010 – 2/2011 Accufind Internet Services, INC. Wind Gap, PA
Network Administrator
• Provisioned new Virtual Server Environments to suite any customer's desire
• Support and administration for Windows Server 2000/2005/2008
• Support and administration for unix/linux based software (FreeBSD, CentOS, Fedora, Red
Hat)

2. • Utilized strong abilities for troubleshooting undocumented issues for hardware/software
issues
• Administration for MSSQL 7, 2000, 2003, 2008, along with MySQL 3 through 5
• Responsible for all linux based web administration using Apache and linux based TCP/IP
networking
• Responsible for all network cabling and Cisco devices such as routers and pix firewalls
• Responsible for all email administration MS Exchange and Linux based POP3 services
• Utilized Qmail, Postfix, Spamassassin, ClamAv, etc.
• Utilized strong phone and e-mail etiquette while being on-call 24/7 for support
2/2009 – 2/2010 MGN Logistics, INC. Easton, PA
Systems Administrator (Contract)
• Responsible for building network architecture from the ground up.
• Administrator of server farm including 4 Windows Server 2008 and 1 Centos 5.3 server.
• Implemented Dovecot, Sendmail, and Postfix to handle POP3/IMAP email system
• Implemented VPN using a Cisco router to join separate sites into a single network and
domain
• Responsible for all hardware, software, and network device upgrades
• Use remote desktop for 85% of IT support responses
• Handle all WAMP related services and website support including DNS
6/2008 – 12/2008 TEKsystems @ Indyne & Abacus - Kennedy Space Center, FL
Desktop Support Tier 2 (contract)
• Responsible for troubleshooting Windows XP based desktop and laptop computers.
• Handle set up of workstations, monitors, keyboards, mouse/pointer devices and printers.
• Transferring user data (My Documents, email PST, etc.) between updated/new computers.
• Responsible for installation of software and applications, Outlook email & PST
configurations, installation/removal of hardware components.
• Coordinate desktop and data migration through closeout of KICS contract.
•
3/2008 – 4/2008 TEKsystems @ Bank of America Central Florida
Hardware Deployment Technician (contract)
• Support a Windows 2000/XP environment
• Assist in small scale deployments
• Troubleshoot hardware problems as required
• Responsible for tracking inventory
• De-install and Install Server, desktop and peripheral devices
6/2006 – 4/2008 FAFCO / World’s Gym / Firehouse Subs Orlando, FL
IT Consultant (contract)
• On-call 24/7 for any Information Technology issues in Windows 2000/XP environments
• Ensure network connectivity
• Responsible for all network security, firewall support, and virus protection
• Troubleshoot network and device issues
2/2007 – 6/2007 Creative Data Solutions Lake Mary, FL
Systems Administrator (contract)
• Performed phone and hands on technical support in a Windows 2000/XP environment
• Utilize Active Directory for setting up new users: permissions and Group Policies
• Responsible for working with Exchange: troubleshooting and setting up users
• Maintained and managed database information (Oracle, MSSQL)
• Responsible for all IT related issues (software, hardware, network and databases)

3. • Responsible for all network security (ISA Firewall and CISCO)
• Maintained domain using Microsoft Server 2003 Standard
9/2005 – 1/2007 F4W Inc Lake Mary, FL
Product Engineer/Network Engineer
• Performed phone and hands on technical support in a Windows 2000/XP environment
• Utilized all Microsoft Office 2003 Applications
• Maintained domain using Microsoft Server 2003 Standard
• System development using Linux (Redhat, Debian, Fedora, & TCP/IPv4)
• Planned and managed deployment of wireless network infrastructure
• Setup and maintained emergency tactical communications for hurricane relief using
complex wireless/satellite/VoIP systems