CHO Group Presentation on Accountable Leadership - by Mark Samuel

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At a time when resources are limited and the need to improve business results is paramount, developing and maintaining an organizational culture that focuses on execution is critical. Individual, team, and cross-functional accountability are key elements of a successful organization and culture; what can we as strategic HR leaders do to ensure such a culture exists.

The June 8, 2011 CHO Group sessions in Seattle and Phoenix, “Accountable Leadership: Where Culture And Business Results Connect.” featured Mark Samuel. Mark is the internationally acclaimed author of Creating the Accountable Organization and co-author of The Power of Personal Accountability, Achieve What Matters to You. His presentation focused on practical and innovative approaches to improving execution, adaptability, retention of top talent, and achieving business results. He shared strategies and tools for building ownership at all levels, breaking down “silo” and “blame-game” behaviors, and inspiring employees to raise the bar on current standards. With permission, his slide deck is shared here.

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CHO Group Presentation on Accountable Leadership - by Mark Samuel

  1. 1. Welcome to… Accountable Leadership By Mark Samuel
  2. 2. MeasurableResults within 6to12 MonthsBioscience Manufacturing Company Worldwide Tire Company – IT Organization Reduced raw material inventory by $10M  Implemented new service delivery model after Improved product release cycle time 20% 2 years of failed efforts Reduced unit cost by 20%  Project cost, schedule, deliverable adherence went from 20% to 75% 74% of execution success factors improved;57% improved significantly including focus, one  Targeted KPI s improved by 50%voice, acting on opportunities,…  75% of 28 performance execution success Improved Decisions 50%,Meetings 48%, factors improved; 50% improved significantlyResolving Conflict 41%, Communication 32%  Improved Trust 46%, Support 40%, Resolving Conflict 39%, Meeting Effectiveness 36%
  3. 3. PersonalAccountability
  4. 4. What is organizationalaccountability ?
  5. 5. What isPersonalAccountability? Taking action consistent with your desired outcomes
  6. 6. A working environmentwhere people can counton each other.
  7. 7. Personal Accountability Model
  8. 8. Activity: Accountable - Victim Behaviors   Identify Accountable Behaviors of Management   Identify Victim Behaviors of Management
  9. 9. OrganizationalAccountability
  10. 10. The Accountability Continuum Organizational Cross- Functional Work-Unit Individual Entitlement 1 2 3 4 5 Levels of Accountability p3 - 14
  11. 11. Accountable Culture Change Customer Service and Business Results Deliverables Execution RelationshipsCopyright © 2010 IMPAQ®
  12. 12. MeasurableResults within 6to12 MonthsBioscience Manufacturing Company Worldwide Tire Company – IT Organization Reduced raw material inventory by $10M  Implemented new service delivery model after Improved product release cycle time 20% 2 years of failed efforts Reduced unit cost by 20%  Project cost, schedule, deliverable adherence went from 20% to 75% 74% of execution success factors improved;57% improved significantly including focus, one  Targeted KPI s improved by 50%voice, acting on opportunities,…  75% of 28 performance execution success Improved Decisions 50%,Meetings 48%, factors improved; 50% improved significantlyResolving Conflict 41%, Communication 32%  Improved Trust 46%, Support 40%, Resolving Conflict 39%, Meeting Effectiveness 36%
  13. 13. The significant problems we face cannot be solved at the same level of thinking we wereAlbert Einstein at when we created them.
  14. 14. Accountable Process of Change1.  New Mindset –  Roles/Responsibility –  Relationships –  Expectations2.  Habits of Performance Execution3.  Measurement4.  Proactive Recovery5.  Recognition p 25-29
  15. 15. Apply the Process of Change1.  New Mindset –  Roles/Responsibility –  Relationships –  Expectations2.  Habits of Performance Execution3.  Measurement4.  Proactive Recovery5.  Recognition
  16. 16. 7785 Sunset Blvd.Los Angeles, CA 90046info@impaqcorp.comwww.impaqcorp.com1-323-969-0088
  17. 17. Accountable Delegation andAgreementsThe TRAP: Delegating TasksThe Solution: Delegating Outcomes  Picture of Success  Identify Obstacles to Success  Develop Proactive Recovery Plans

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