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Leveraging Baldrige for Performance Management

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Given at the 3CMA 20th Anniversary Conference at Lake Tahoe, Nevada on October 24, 2008.

Published in: Business, Education
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Leveraging Baldrige for Performance Management

  1. 1. Leveraging Baldrige for Performance Management
  2. 5. Leadership Strategic Planning Customer & Market Focus Measurement, Analysis, & Knowledge Management Workforce Focus Process Management Results global criteria
  3. 6. not prescriptive
  4. 7. systems perspective
  5. 8. application
  6. 9. feedback report
  7. 10. Baldrige
  8. 11. process management
  9. 12. objectives
  10. 13. linking
  11. 14. gathering input
  12. 15. in-process measures
  13. 16. analysis
  14. 17. acting on knowledge
  15. 18. results
  16. 19. “ If you don’t like change, you’re going to like irrelevance even less.” — General Eric Shinseki, Chief of Staff, US Army
  17. 20. www.baldrige.nist.gov
  18. 21. Kevin Knutson [email_address]

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