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Employee Attitude and    Their Effects     Presenter: Kevin Dhillon    Human Resources Manager
ATTITUDES   evaluative statements (either    favorable or unfavorable) concerning    objects, people, or events.   refle...
Attitude can be characterized in threeways:   •First, they tend to persist unless something   is done to change them.   •S...
Three Components of Attitude                 Cognitive ComponentAttitudes        The opinion or belief       Evaluation   ...
ATTITUDES    Cognitive = evaluation    My superior gave a    promotion to a coworker    who deserved it less than    me. M...
Functions of Attitude (According toKatz)1. The Adjustment Function. Attitudes often helppeople to adjust to their work env...
Changing Attitudes Employees’ attitudes can be changed and sometimes it is in the best interests of managements to try to ...
Changing AttitudesSome of the possible ways of changingattitudes :   Providing New Information.   Use of Fear   Resolvi...
Important Attitudes Related toOrganizations  Job Satisfaction - Is a set of favorable or unfavorable feelings and emotion...
Job Satisfaction  A collection of positive and/or negative   feelings that an individual holds toward his   or her job   ...
Job Satisfaction   A pleasurable emotional state resulting  from the appraisal of one’s job or job  experiences (Locke, 1...
JOB SATISFACTIONSpecific ComponentsSatisfaction with Pay                                OrganizationalSatisfaction with Pr...
How Are Employee AttitudesMeasured?    The most popular method for getting    information about employee attitudes is    ...
YOUR PAY AND PROMOTIONSWhat are YOUR PAY AND PROMOTION OPPORTUNITIES like? Circle YES if  the item describes your PAY AND ...
Causes of Job Satisfaction     Most people prefer work that is    challenging and stimulating.     Jobs with good compen...
The Effect of Job Satisfactionon Employee PerformanceSatisfaction and Productivity  Satisfied workers are more productive...
Satisfaction and Turnover  Satisfied employees are less likely to quit.  Organizations take actions to retain high  perf...
Satisfied employees increase customersatisfaction because:    They are more friendly, upbeat, and   responsive.    They ...
“Pleasure in the Job putsperfection in the work”                 - Aristotle “The best way to appreciate your job is to im...
Attitude & effects
Attitude & effects
Attitude & effects
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Attitude & effects

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Attitude & effects

  1. 1. Employee Attitude and Their Effects Presenter: Kevin Dhillon Human Resources Manager
  2. 2. ATTITUDES evaluative statements (either favorable or unfavorable) concerning objects, people, or events. reflect how one feels about something. example: “I like my job.”
  3. 3. Attitude can be characterized in threeways: •First, they tend to persist unless something is done to change them. •Second, attitudes can fall anywhere along a continuum from very favorable to very unfavorable. •Third, attitudes are directed toward some object about which a person has feelings( sometimes called “affect”) and beliefs.
  4. 4. Three Components of Attitude Cognitive ComponentAttitudes The opinion or belief Evaluation segment of an attitude.Evaluativestatements or Affective Componentjudgments The emotional or feeling Feelingsconcerning segment of an attitude.objects, people, or events. Behavioral Component An intention to behave in a certain way toward Action someone or something.
  5. 5. ATTITUDES Cognitive = evaluation My superior gave a promotion to a coworker who deserved it less than me. My supervisor is unfair. Affective = feeling Negative I dislike my supervisor! attitude toward supervisor Behavioral = action I’m looking for other work; I’ve complained about my supervisor to anyone who would listen.
  6. 6. Functions of Attitude (According toKatz)1. The Adjustment Function. Attitudes often helppeople to adjust to their work environment.2. Ego-Defensive Function. Attitudes help people toretain their dignity and self- image.3. The Value-Expressive Function. Attitudesprovide individuals with a basis for expressing theirvalues.4. The Knowledge Function. Attitudes providestandards and frames of reference that allow people tounderstand and perceive the world around him.
  7. 7. Changing Attitudes Employees’ attitudes can be changed and sometimes it is in the best interests of managements to try to do so. For example, if employees believe that their employer does not look after their welfare, the management should try to change their attitude and help develop a more positive attitude in them. However, the process of changing the attitude is not always easy.
  8. 8. Changing AttitudesSome of the possible ways of changingattitudes :  Providing New Information.  Use of Fear  Resolving Discrepancies  Influence of friends and peer  Co-opting
  9. 9. Important Attitudes Related toOrganizations  Job Satisfaction - Is a set of favorable or unfavorable feelings and emotions with which employees view their work.  Job Involvement - The degree to which a person identifies with a job, actively participates in it, and considers performance important to self-worth.  Organizational Commitment - The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization
  10. 10. Job Satisfaction  A collection of positive and/or negative feelings that an individual holds toward his or her job • A high level of job satisfaction equals positive attitudes toward the job and vice versa. • Employee attitudes and job satisfaction are frequently used interchangeably. • Often when people speak of “employee attitudes” they mean “employee job satisfaction.”
  11. 11. Job Satisfaction  A pleasurable emotional state resulting from the appraisal of one’s job or job experiences (Locke, 1976).  An employee’s cognitive and affective evaluation of his or her job
  12. 12. JOB SATISFACTIONSpecific ComponentsSatisfaction with Pay OrganizationalSatisfaction with Promotion CommitmentSatisfaction with WorkSatisfaction with SupervisionSatisfaction with Co-workers
  13. 13. How Are Employee AttitudesMeasured?  The most popular method for getting information about employee attitudes is through attitude surveys.  Using attitude surveys on a regular basis provides managers with valuable feedback on how employees perceive their working conditions. Managers present the employee with set statements or questions to obtain specific information. Individual Responses are then combined and analyzed
  14. 14. YOUR PAY AND PROMOTIONSWhat are YOUR PAY AND PROMOTION OPPORTUNITIES like? Circle YES if the item describes your PAY AND PROMOTIONS, NO if the item does not describe your PAY AND PROMOTIONS, and ? if you cannot decide. Choose a response for each item. PayUNDERPAID......................................................... Yes ? NoINCOME ADEQUATE FOR NORMAL EXPENSES........ Yes ? NoBARELY LIVE ON INCOME.................................... Yes ? NoINCOME PROVIDES LUXURIES.............................. Yes ? NoBAD.................................................................... Yes ? NoHIGHLY PAID....................................................... Yes ? No PromotionsGOOD OPPORTUNITY FOR ADVANCEMENT.............. Yes ? NoPROMOTION ON ABILITY........................................ Yes ? NoDEAD-END JOB........................................................ Yes ? NoGOOD CHANCE FOR PROMOTION............................ Yes ? NoUNFAIR PROMOTION POLICY................................... Yes ? NoINFREQUENT PROMOTIONS...................................... Yes ? No
  15. 15. Causes of Job Satisfaction  Most people prefer work that is challenging and stimulating.  Jobs with good compensation have average job satisfaction levels. Money may be a motivator, but may not stimulate job satisfaction.  There is a link between a person’s personality and job satisfaction. Negative people are usually not satisfied with their jobs.
  16. 16. The Effect of Job Satisfactionon Employee PerformanceSatisfaction and Productivity Satisfied workers are more productive AND more productive workers are more satisfied! Worker productivity is higher in organizations with more satisfied workers.Satisfaction and Absenteeism Satisfied employees have fewer avoidable absences.
  17. 17. Satisfaction and Turnover Satisfied employees are less likely to quit. Organizations take actions to retain high performers and to weed out lower performers.Satisfaction and CustomerSatisfaction Satisfied workers provide better customer service.
  18. 18. Satisfied employees increase customersatisfaction because:  They are more friendly, upbeat, and responsive.  They are less likely to turnover, which helps build long-term customer relationships.Job satisfaction & organizationalcitizenship behavior (OCB) Satisfied employees who feel fairly treated by and are trusting of the organization are more willing to engage in behaviors that go beyond the normal expectations of their job.
  19. 19. “Pleasure in the Job putsperfection in the work” - Aristotle “The best way to appreciate your job is to imagine yourself without one.” - Oscar Wilde

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