Main Point: While a smarter planet has unprecedented opportunity, today’s business environment presents tremendous challenges that require us to work smarter Speaker Notes: Living in a smarter planet presents us with unprecedented opportunity. If we take advantage of it. However, today’s world also presents new challenges. Rapid change and increased pressure from new competitors makes this not only one of the most exciting times, but one of the most challenging. The answer isn’t just everybody work harder. It’s not just – dedicate more and more resources to solve our issues. The answer is finding ways to work smarter. That’s what this presentation is all about.
The reality of living in a flat, globally integrated world is upon us. Not only are traditional business environments changing, but the amount and pace of change has accelerated dramatically. Vast amounts of expertise and information are available today. More than ever before and it continues to accelerate. Today’s dilemna is not about the lack of information, but rather finding the right information in the right context at the right time amidst the ocean’s of data currently available. I’m looking for that chart deck. I’m looking for that article with a great quote. The technology is there to help us do it. The workers of yesterday used to wait a lot to communicate. Wait for the meeting. Wait for the phone message or email to be returned. Today’s workers, expect to reach people in real-time. And in fact they may be carrying on multiple conversations in real time at the same time. Gone are the days of serial conversations. Social networks, texting and instant messaging are the new reality. In the face of this transformation of the way they live and work, we need to figure out how to maximize people’s effectiveness working together – through collaboration. Business continues to be bounded by traditional organizational silos. Crossing these boundaries in a simple and flexible fashion rules out traditional point-to-point IT integration efforts. As business becomes more and more connected with people, information, technology and business partners outside the four walls, the ability to connect quickly and efficiently is critical. Traditional IT is too rigid to support the agility needed in today’s business environment. The old closely coupled silos don’t have the flexibility required. IT budgets can no longer support simply buy new replacement solutions every time a new business need arises, nor can they support duplicate IT function is separate areas of the business. And the percentage of IT budgets spent on IT maintenance costs continues to rise. This hamstrings IT from addressing new business needs adequately. Shared, lower cost resources are a necessity in today’s environment Technology must support the business in meeting challenges and taking advantage of opportunities. People and processes and the information they use must be easily connected inside and outside the organization. Background Detail: Source for social networks overtaking email: http://www.adweek.com/aw/content_display/news/digital/e3i3a9dedf59710f3d5a7456e492e6d751f
Main Point: Organizations are not making the most out of the talent they have because their people’s effectiveness is hampered by an inability to connect to the right expertise and information at the right time. Speaker Notes: Our second conversation centers on the need to help people collaborate in order to maximize their effectiveness. Each of us can relate to these challenges in our daily lives: We know someone has experience that could help us solve a problem, but we don’t know who We have plenty of information and opinions available, but is it the right input to make the right decision? It takes us an exhausting amount of time to chase down the right people and information to get the job done We’re not alone. Two-thirds of people know there are others out there who can help them do their jobs. They need to know how to find them. Over two of every five people make decisions using the wrong input at least once a week. And people spend – on average – two hours a day just looking for the right information and expertise. This is an enormous drain on our organizations, but it points to a sizeable opportunity. To solve these problems requires more than access to information and expertise. We need to foster a collaborative way of working to maximize people’s effectiveness and make the most of the talent associated with our organizations. Background Details: Two-thirds of people believe there are colleagues who can help them do their jobs better...but they don't know how to find them . Source: Harris Interactive / Tacit Knowledge poll 42% of people say they are forced to make decisions using the wrong input at least once a week . Source: Accenture Study: http://newsroom.accenture.com/article_display.cfm?article_id=4484 The time we spend just looking for the right expertise and information to do our jobs adds up to two hours in a typical day Source: Accenture Study 73% CIOs say Customer and Partner Collaboration is one of their top 10 most important visionary plan elements* Source: Insights from Global Chief Information Officer Study, IBM 2009, High Growth Company CIOs 87% CIOs think their organization will be collborative and seek active input from customers in the next five years more often* Source: Insights from Global Chief Information Officer Study, IBM 2009, High Growth Company CIOs 71% CIOs proactively suggest better ways to use data* Source: Insights from Global Chief Information Officer Study, IBM 2009, High Growth Company CIOs 81% High PBT growth CIOs think their data is more reliable and secure Source: Insights from Global Chief Information Officer Study, IBM 2009, High Growth Company CIOs 67% High PBT growth CIOs have data readily available for relevant users Source: Insights from Global Chief Information Officer Study, IBM 2009, High Growth Company CIOs 58% High growth CIOs proactively craft data into actionable information Source: Insights from Global Chief Information Officer Study, IBM 2009, High Growth Company CIOs
Now that we’ve talked through Smart Work conversations, the next question is what are the capabilities necessary to delivery upon them?
Main Point: The power of extending and combining elements is the power of working smarter Speaker Notes: Work centers around the people, processes and information of the business and the technology that enables and supports them. Working smarter means not only must capabilities around each of these elements be extended, but they must be connected together. The true power comes from combining these elements to maximize their value. Thanks to our smarter planet, not only are there significant advancements in addressing each of the elements of smart work, but we can bring them together in unprecedented fashion to deliver value – getting a sum that is greater than the parts. Background Detail: 64% High Growth CIOs actively integrate business and technology to innovate for their IT* Source: Insights from Global Chief Information Officer Study, IBM 2009, High Growth Company CIOs 67% High growth CIOs reach out much more to the business to co-create and champion innovation* Source: Insights from Global Chief Information Officer Study, IBM 2009, High Growth Company CIOs For virtually all CIOs, 92%, technology is very important for the future success of the business/company/division Source: Insights from Global Chief Information Officer Study, IBM 2009, High Growth Company CIOs 76% CIOs foresee a strongly centralized infrastructure in five years. Source: Insights from Global Chief Information Officer Study, IBM 2009, High Growth Company CIOs 61% and think business processes will be completely standardized and low cost Source: Insights from Global Chief Information Officer Study, IBM 2009, High Growth Company CIOs
Main Point: IBM Smart Work capabilities let’s us take full advantage of opportunities available today by combining the elements of work Speaker Notes: This is where IBM can help. With offerings and expertise we can help clients: Make processes and even the fundamental business models more dynamic – automating both the easy tasks and the complex tasks in a flexible fashion and ultimately optimizing processes for business performance. Let people collaborate better, smarter. Connecting them wherever they are and with whatever device they choose in real-time. Making collaboration and discovery of expertise natural and easy. Deliver trusted information and smarter analytics. Trusted nformation can now be pervasively available – in context. Analysis can now become more and more predictive in nature – leading to better, faster, smarter decisions Provide a set of technology capabilities that maximize agility and the ability to interconnect things through service orientation. Flexibly aligning the technology with the needs of the business. AND, we can bring them all together to help you work smarter. Because this is what it’s really about. It’s about taking advantage of some amazing opportunities available to us when power of the combined elements of smart work is realized. Background Details:
Main Point: Start working smarter by asking yourself the tough questions Speaker Notes: Read the questions on the chart
Keynote Speaker Over Enterprise 2.0
Working Smarter on a Smarter Planet Harry van Dorenmalen Algemeen Directeur IBM Nederland
Rapid Change. New Competition. Unprecedented Opportunity We Can’t Just Dedicate More Resources We Can’t Just Work Harder We Must Work Smarter
´Smarter´ flexible working: why it matters <ul><li>Need to increase efficiency / flexibility/ responsiveness </li></ul><ul><li>Cost Reduction </li></ul><ul><li>Reduce Environmental Impacts </li></ul><ul><li>Critical in attracting & retaining top talent within shrinking labour pool in a 24/7 world </li></ul><ul><li>Expectations of “next generation” workforce </li></ul><ul><li>Work/life integration; staff morale </li></ul>
We Need to Help People Collaborate of people can’t find the help they know is out there 2/3 make decisions with the wrong input at least once a week 42% 2 hours per day spent looking for the right information and expertise
How do we deliver the capabilities needed to work smarter?
The Elements of Work Cannot be Treated in Isolation Process, Systems & Estate Technology & security Organization, People & Culture 1 2 3
1. Organization, People & Culture “ One of the reasons people come to work for IBM is because we take flexibility seriously. On any given day, worldwide, 4 out of 10 of our people are not at an IBM location…they are mobile. Today we must reconsider our traditional concept of work and how it gets done…” Sam Palmisano IBM Chairman of the Board and CEO <ul><li>More agile workforce </li></ul><ul><li>Better work-life balance </li></ul><ul><li>Empowerment of employees </li></ul><ul><li>Work structures </li></ul><ul><li>Performance measurement </li></ul><ul><li>Organizational Culture </li></ul><ul><li>Management behavior and attitudes </li></ul><ul><li>Individual skills and knowledge </li></ul>
2. Technology and security <ul><li>Web 2.0 capabilities at IBM </li></ul><ul><li>(Wiki´s. Dogear, Cattail, Connections) </li></ul><ul><li>Enterprise 2.0 at IBM </li></ul><ul><li>(Bluepages with summary of skills, expertise and reporting structure) 3 million hits each day! </li></ul><ul><li>Instant messaging </li></ul><ul><li>(Helps IBM avoid approximately $780K per month in phone usage alone) </li></ul><ul><li>IBM hosts 40.000 blogs </li></ul><ul><li>Share 427,233 public and tagged bookmarks </li></ul><ul><li>(Productivity driven savings of $4.5M per year) </li></ul><ul><li>Host 12000 + communities of many different interests Provide context, develop cultures, and grow capabilities that individuals need to be able to perform effectively </li></ul>
3. Process, Systems and Estate <ul><li>Flexible workplaces (since 1998) ( Mobility centers saved IBM over 560,000 square feet, 3,700 workspaces, and approximately $20 million each year) </li></ul><ul><li>Meeting Management (Teleconferencing, Telepresence) </li></ul><ul><li>Travel Management (Smart Work Centers, Reduce of travel kilometres) </li></ul><ul><li>Training processes </li></ul>
How Do You Get Started? <ul><li>Does your organization change effectively when it needs to? </li></ul><ul><li>Do you empower people to work wherever and whenever they need to? </li></ul><ul><li>Can you quickly and easily find the right information and expertise? </li></ul><ul><li>Are you making optimal use of people and resources inside and outside the organization? </li></ul><ul><li>Do your systems take so long to change that they slow business response? </li></ul><ul><li>Are your major business processes stuck in silos? </li></ul>Start by asking yourself the tough questions :