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Don’t Go There!Providing Discovery Services Locally,       not at a Vendor’s Site           Ken Varnum     Web Systems Man...
Overview•   University of Michigan Library’s web site•   Why we built it the way we did•   What we’ve changed/added since ...
[Dis]Integrated Discovery• We recognized that we did not know enough  to build an integrated search interface• Our old sit...
Benefits of Homegrown• We can track full-text clicks• Provide problem reporting mechanism• For authenticated users – we ca...
A Note about Tracking• Dictated by our privacy policy• Raw log files kept a very limited time• Users shown as campus, unit...
Discovery• Discovery is the heart of the library site• It is, broadly, what people come do
Bento Box            Flickr user xadrian
Bento Box Search Results
Search Tabs
How Do People Actually Search? Search Kind   Count     %MLibrary       402,568     55.3%ArticlesPlus   304,671     41.8%Ca...
Bento Box Search Results
How Do People Actually Search?       Search Options                           Count          %MLibrary: All               ...
Where do Searchers Go?Category                                         CountMirlyn                                        ...
Long-Term Patterns: Catalog                                                     Catalog Searches Winter Semesters9000     ...
Long-Term Patterns: Articles                                             Article Searches Winter Semesters6000            ...
Now, Articles• Article discovery looks different:  – Different level of data needed by users  – Different functionality (f...
Article Discovery
Article Clicking• Article full-text links clicked: 134,095• There were 310,171 article searches• Problem reporting is buil...
Results of Error Reporting• Reports go to our online reference service, Ask  a Librarian• Each one reviewed & responded to...
Problem ReportingBefore “Direct Linking”• 548 problem reports (112,138 searches)• Reports per 1,000 searches: 4.9After tur...
Before Direct Linking (n=548)    hathitrust_uninvert_mdp, 1.1                 %  webofscience_primary_A, 1.5            32...
After Direct Linking (n=656)webofscience_primary_A, 1.4            %                                     36 more sources, ...
Favorites• Have “silos” of favorites for  articles, catalog, and the database & journal  finder• Launching an integrated t...
What We’ve Learned• We’re learning lots about our users• Interesting that most of our site visitors don’t  authenticate• P...
Tools are (Mostly) Open Source•   Site is Drupal•   Exhibits tool (launching soon) is Omeka•   Library catalog is VuFind• ...
Apron Strings• We don’t want our users to leave home  without making sure they know where they’re  going• We want to provi...
Questions?   Ken Varnumvarnum@umich.edu     @varnum
Don't Go There! Providing Discovery Services Locally, not at a Vendor's Site
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Don't Go There! Providing Discovery Services Locally, not at a Vendor's Site

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Don't Go There! Providing Discovery Services Locally, not at a Vendor's Site

  1. 1. Don’t Go There!Providing Discovery Services Locally, not at a Vendor’s Site Ken Varnum Web Systems Manager University of Michigan Library
  2. 2. Overview• University of Michigan Library’s web site• Why we built it the way we did• What we’ve changed/added since then• How discovery happens
  3. 3. [Dis]Integrated Discovery• We recognized that we did not know enough to build an integrated search interface• Our old sites were a hot mess• Where to start?• Information, not Location
  4. 4. Benefits of Homegrown• We can track full-text clicks• Provide problem reporting mechanism• For authenticated users – we can explore resource use• Once users leave the library, they’re on their own
  5. 5. A Note about Tracking• Dictated by our privacy policy• Raw log files kept a very limited time• Users shown as campus, unit, & role – UMAA – LS&A – Student: Second Year• User IDs & IP addresses not saved
  6. 6. Discovery• Discovery is the heart of the library site• It is, broadly, what people come do
  7. 7. Bento Box Flickr user xadrian
  8. 8. Bento Box Search Results
  9. 9. Search Tabs
  10. 10. How Do People Actually Search? Search Kind Count %MLibrary 402,568 55.3%ArticlesPlus 304,671 41.8%Catalog 21,128 2.9%Total 728,367 100.0% Winter term 2012
  11. 11. Bento Box Search Results
  12. 12. How Do People Actually Search? Search Options Count %MLibrary: All 402047 55.2%ArticlesPlus: none 232317 31.9%ArticlesPlus: scholarly 29910 4.1%ArticlesPlus: fulltext, scholarly 13057 1.8%ArticlesPlus: fulltext 9392 1.3%ArticlesPlus: fulltext, scholarly, newspapers 9291 1.3%ArticlesPlus: local, fulltext, scholarly, 5847 0.8% newspapersArticlesPlus: fulltext, newspapers 3179 0.4%ArticlesPlus: scholarly, newspapers 3121 0.4%ArticlesPlus: newspapers 2415 0.3%Everything Else 17791 2.4%TOTAL SEARCHES from Find Bar 728367 100.0% Winter term 2012
  13. 13. Where do Searchers Go?Category CountMirlyn 106,388Database 77,019Online Journals 7,749Research Guides 3,795Didnt Find It (total) * 3,196Staff Directory 2,917Library Contacts 436Collections 167* Didnt Find It (total) 3,196-- Articles 2,523-- Browse 190-- Deep Blue 192-- HathiTrust 291 January 1 – April 30, 2012
  14. 14. Long-Term Patterns: Catalog Catalog Searches Winter Semesters9000 Winter 2010 Winter 20118000 Winter 20127000600050004000300020001000 0 1 4 7 10 13 16 19 22 25 28 31 34 37 40 43 46 49 52 55 58 61 64 67 70 73 76 79 82 85 88 91 94 97 100 103 106 109 112 115
  15. 15. Long-Term Patterns: Articles Article Searches Winter Semesters6000 Winter 2010 (Metalib) Winter 2011 (Summon)5000 Winter 2012 (Summon)4000300020001000 0 1 4 7 10 13 16 19 22 25 28 31 34 37 40 43 46 49 52 55 58 61 64 67 70 73 76 79 82 85 88 91 94 97 100 103 106 109 112 115
  16. 16. Now, Articles• Article discovery looks different: – Different level of data needed by users – Different functionality (facets, full-text linking)• Found it hard to integrate into site search• Users seem to understand it as separate thing
  17. 17. Article Discovery
  18. 18. Article Clicking• Article full-text links clicked: 134,095• There were 310,171 article searches• Problem reporting is built in to our interface
  19. 19. Results of Error Reporting• Reports go to our online reference service, Ask a Librarian• Each one reviewed & responded to (phew!)• Frequent classes of problems: – User account problems – Proxy problems – Resource problems
  20. 20. Problem ReportingBefore “Direct Linking”• 548 problem reports (112,138 searches)• Reports per 1,000 searches: 4.9After turning on “Direct Linking”• 656 problem reports (198,033 searches)• Reports per 1,000 searches: 2.6• Reports per 1,000 MGet It clicks: 3.8
  21. 21. Before Direct Linking (n=548) hathitrust_uninvert_mdp, 1.1 % webofscience_primary_A, 1.5 32 others, 9.9% % credo_entries, 2.2% gale_primary, 4.0% crossref_primary, 4.4% LOGICAL, 41.1% pubmed_primary, 6.0%webofscience_primary, 8.6% proquest_dll, 21.4%
  22. 22. After Direct Linking (n=656)webofscience_primary_A, 1.4 % 36 more sources, 11.0% eric_primary_EJ, 1.4% doaj_primary_oai, 1.5% gale_primary, 2.6%pubmed_primary, 4.4% LOGICAL, 42.1% crossref_primary, 4.4% webofscience_primary, 13.4% proquest_dll, 17.8%
  23. 23. Favorites• Have “silos” of favorites for articles, catalog, and the database & journal finder• Launching an integrated tool with folders• Beginning to analyze data from 9,000 favorite items / 1,000 patrons• Have longer-term goal of dynamically connecting resources & classes
  24. 24. What We’ve Learned• We’re learning lots about our users• Interesting that most of our site visitors don’t authenticate• Provide help in context
  25. 25. Tools are (Mostly) Open Source• Site is Drupal• Exhibits tool (launching soon) is Omeka• Library catalog is VuFind• But… – ILS is Aleph – Research Guides are SpringShare’s LibGuides
  26. 26. Apron Strings• We don’t want our users to leave home without making sure they know where they’re going• We want to provide extras when we can• Can compare our usage with vendor reports
  27. 27. Questions? Ken Varnumvarnum@umich.edu @varnum

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