1. Mobile computers are part of today’s real-
ity. The streets are brimming with members
of the general public toting powerful mobile
devices, consuming wireless data and plot-
ting their location on mobile maps.
By contrast, the corporate world is domi-
nated by servers and desktops, punctuated
with some brave attempts to extend desktop
services to road warrior laptops. Why are
these worlds so different?
The truth is that much of corporate IT is
locked in an old world while consumers are
riding the latest wave. But change is coming.
It has been an express ride from the valve
technology of the 40’s, through to the
semi-conductor based computers of the 60’s.
It was the “mini-computers” of the 80’s that
opened the gate for business computing by
pushing down the cost curve.
Things jumped again when the first IBM PC
was turned on in 1982. Suddenly the PCs are
being chased down by a plethora of clever mobile devices.
By next year we expect the world to have more mobile comput-
ers than desktops. Many businesses are struggling to keep up.
The first wave of change was about smaller, faster, cheaper
and better graphics. The recent game changer has been our
progress to a more connected world.
All this has made Enterprise Mobility the hot topic in corpo-
rate IT. It is now all about integrating mobile workers into the
corporate workflow.
The courier business is a great example of integrated business
mobility. We have all seen delivery drivers, scan a package,
collect a signature and go quickly on their way.
Productivity and customer service improvements over tradi-
tional paper processes are obvious.
GBM for GraffitiSTOP is a great example of an Enterprise
Mobility app servicing the community engagement area of
Local Government.
It runs on the latest generation of mobile devices with wire-
less data and back-end IT systems. Councils receive consistent
map located graffiti reports directly from the public, ready for
instant dispatch to clean-up crews.
Citizens download the systems from the regular on-line app
stores onto their own devices.
The Mobile Revolution
By: Ken Moule
Enterprise Mobility is the next frontier in IT service delivery for Local Government. Over the
next few years we can expect to see progressive organizations embrace mobile devices
to integrate field crews into the corporate workflow and engage with their customers.
Hon. David Crisafulli, Queensland Minister for Local
Government at the launch of GBM for GraffitiSTOP
Ken Moule is Chief Technical Officer of Global GBM, an
Australian company dedicated to delivering Enterprise
Mobility solutions

2. “Bring-your-own-device” is the norm for con-
sumer apps but is new to corporate IT.
New generation software is the last piece in
the jig saw puzzle that is reducing the whole-
of-life cost of business mobility projects.
Innovative Commercial-Off-the-shelf prod-
ucts simplify the implementation cycle and
removed the burden of keeping bespoke
apps current as each wave of new devices
hits the stores.
At Global GBM we have been delivering
map enabled mobile data systems for over
a decade.
Over the years we have successfully adapted
our systems to service the special demands of
the outdoors working environment.
Many work sites are hard to describe or navigate to by street
address. This is where mobile maps and map linked work
instructions show their value.
In contrast to traditional office works places, every field worker
can expect to encounter wireless black spots so any app that
needs constant internet connectivity won’t cut the mustard.
Many businesses are dominated by small workgroups, each
striving to get their job done with minimal budget. Custom
programming services are usually out of the question.
Our success has been in providing a common framework that
individual business groups can quickly tailor to their data and
integration needs.
Our mission is to provide Information Technology departments
with a single product suite that adapts to service the different
and evolving business needs across their corporation.
The technology pieces are now in place. The business case for
Enterprise Mobility is simple.
Well chronicled advantages include improvements in crew
productivity, improvements in data quality and speedier work
flow execution.
The remaining impediments to widespread adoption of Enter-
prise Mobility are more to do with old fashioned thinking than
business logic.
Today’s workforce is mobile device savvy. Corporate IT sys-
tems are mature, so the opportunity for further automation
inside the office is limited.
But wireless data, new devices and mature off-the-shelf sys-
tems have opened up field services as the next frontier to
improve service delivery and manage the budget bottom line.
www.globlgbm.com
+ 61 7 3210 0741