Empowerment-TRAINING

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Empowerment-TRAINING

  1. 1. Empowerment Bandung, 03 - 04 Desember 2009 By : Kanaidi, SE., M.Si [email_address]
  2. 2. Empowerment
  3. 3. Program Objectives <ul><li>Personal empowerment and self sufficiency. </li></ul><ul><li>New opportunities and challenges for today’s managers. </li></ul><ul><li>Congruence between personal expectations, company’s priorities and societal changes. </li></ul><ul><li>Group empowerment, coaching and leadership skills. </li></ul>
  4. 4. Definition <ul><li>To operate by itself and with enthusiasm </li></ul><ul><li>&quot;An empowered organization is one in which individuals have the knowledge, skill, desire, and opportunity to personally succeed in a way that leads to collective organizational success.&quot; — Stephen R. Covey </li></ul>
  5. 5. What Empowerment ? <ul><li>Is Responsibility and Ownership. </li></ul><ul><li>Working independently towards common objectives. </li></ul><ul><li>Understanding “Why?” so that guidelines can be applied. </li></ul>
  6. 6. What Empowerment ? <ul><li>Is Weighing the impact of decisions on all affected stakeholders. </li></ul><ul><li>Making more trade -offs, not less. </li></ul><ul><li>An earned privilege. It is not a given right!! </li></ul>
  7. 7. What Empowerment - Is Not : <ul><li>Throwing out the rule book. </li></ul><ul><li>Bypassing everyone who will say “No”. </li></ul><ul><li>Doing the “Fun Parts” of someone else’s job. </li></ul><ul><li>Freedom to unilaterally make decisions that impact others. </li></ul>
  8. 8. Benefits of Empowerment <ul><li>Quicker responses to customer needs during service delivery. </li></ul><ul><li>Quicker responses to dissatisfied customers during service recovery. </li></ul><ul><li>Employees are more satisfied with their jobs and themselves. </li></ul><ul><li>Employees will act more warmly and enthusiastically with customers. </li></ul><ul><li>Empowered employees are a great source of ideas. Great word-of-mouth communication and retention. </li></ul>
  9. 9. Costs of Empowerment <ul><li>Greater Monetary Investment in Selection and Training </li></ul><ul><li>Higher Labor Costs </li></ul><ul><li>Slower or Less Consistent Service Delivery </li></ul><ul><li>Possible Violations of Fair Play </li></ul><ul><li>Giveaways and Bad Decisions </li></ul>
  10. 10. Give Power Away <ul><li>“ Power is an ‘expandable pie’… power is not a zero-sum commodity, requiring that for others to have more, the leader must have less.” </li></ul><ul><li>“ You have to give power to gain power </li></ul>
  11. 11. How To Give Power Away <ul><li>Assign important tasks. </li></ul><ul><li>Provide autonomy and discretion. </li></ul><ul><li>Give visibility and recognition. </li></ul><ul><li>Help build strong relationships. </li></ul>
  12. 12. Decision Test Questions (1 of 2) <ul><li>Empowerment Is it right for the customer? </li></ul><ul><li>Is it right for our company? </li></ul><ul><li>Is it ethical and legal? </li></ul><ul><li>Have I assessed the risks against the benefits? </li></ul>
  13. 13. Decision Test Questions (2 of 2) <ul><li>Do I have enough information to make an informed decision? </li></ul><ul><li>Have I worked with other members of the team? </li></ul><ul><li>Would I be willing to be accountable for my decision? </li></ul>
  14. 14. Leaders <ul><li>Leaders (1 of 2) : </li></ul><ul><li>Transfer ownership for work to those who execute the work. </li></ul><ul><li>Create the environment for ownership where each person wants to be responsible. </li></ul><ul><li>Coach the development of personal capabilities </li></ul><ul><li>Leaders (2 of 2) : </li></ul><ul><li>Learn fast themselves and encourage others to also learn quickly. </li></ul><ul><li>“ People rise to the challenge when it is their challenge.” </li></ul>

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