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Basic Leadership Skill Training (Ken Kanaidi)

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Kanaidi, SE., M.Si (Penulis “Buku PERIKLANAN”, Service Quality and Motivation Trainer, Dosen Marketing Management, Praktisi Bisnis)
e-mail :kana_ati@yahoo.com atau kanaidi@yahoo.com atau kanaidi@poltekpos.ac.id
HP. 08122353284
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Basic Leadership Skill Training (Ken Kanaidi)

  1. 1. Learning from ExperienceBy : Kanaidi, SE., M.Si kana_ati@yahoo.com
  2. 2. Adapted from Kolb (1984)
  3. 3. Adapted from Honey and Mumford (1982).
  4. 4. Have an experience Observe and Decide on reflect onbest option experience Develop new ideas and principles Bernice McCarthy http://www.aboutlearning.com/
  5. 5. By : Kanaidi, SE., M.Si kana_ati@yahoo.com
  6. 6. 8
  7. 7. Bandung, 17 - 18 Maret 2010 By : Kanaidi, SE., M.Si
  8. 8. Active Listening Skill Ω Mapping Ω Problem Statement Ω Strategic Direction ►►► Conclusion Intensity Intensity Empathy Empathy Active Active Listening Skills Listening Skills Responsibility Responsibility Acceptance Acceptance 10Fundamentals of Management:12-10 Gao Junshan, UST Beijing
  9. 9. Ω Mapping Ω Problem Statement Ω Strategic Direction ►►► Conclusion Active listening is paying attention to other people in a manner where they feel that you hear their message and that you fully understand them. At the core of active listening is the ability to be empathic with people, meaning that while you may not necessarily agree with them, you do understand their experience. 11
  10. 10. Active Listening Behaviors Ω Mapping Ω Problem Statement Ω Strategic Direction ►►► Conclusion • Prepare to Listen • Focus on the Speaker • Screen Out Distractions • Concentrate on the Message • Listen to tapes while you commute
  11. 11. ASSERTIVE COMMUNICATION SKILL “ UNDERSTANDING YOUR RIGHTS ”By : Kanaidi, SE., M.Si kana_ati@yahoo.com HM MBT OKTOBER 2009 13 13
  12. 12. ASSERTIVE COMMUNICATION SKILL Apakah Anda Asertif? Ken_MBT, Febr 201314 14
  13. 13. Assertiveness ClassesPs don’t beafraid toknock…
  14. 14.  Assertiveness is about self confidence which means having a positive attitude towards yourself and others.
  15. 15. ASSERTIVE COMMUNICATION SKILL GAYA KOMUNIKASI PASIF ASERTIF AGRESIF ESENSINYA Mendahulukan hak orang Mengupayakan hak anda Mengutamakan hak anda lain tanpa menyepelekan tanpa mempedulikan hak orang lain org lain IMPLIKASI Perasaan saya tidaklah Kita sama-sama penting, Perasaan anda tdk penting, kita sejajar penting. ketika saya ‘inferior’ Saya ‘superior’berkomunikasi dg (rendah diri) (lebih hebat) or. lain GAYA VERBAL Cenderung meminta Pernyataan ‘saya’; Pernyataan ‘anda’; maaf; berkata halus tegas nada suara tinggi GAYA NON Menghindari tatapan Menatap langsung; Menatap tajam; tegang; VERBAL langsung; tak bisa diam, postur rileks; gerakan postur kaku; menunjuk2 mengangguk2 teraturKONSEKUENSI Kepercayaan diri Kepercayaan diri Dibenci; harga diri berkurang, marah pd diri bertambah; dihargai & berkurang; tdk dihargai; sendiri, dikasihani m’hargai org lain ditakuti ; 17 17
  16. 16. “ Understanding between stress and assertiveness”By : Kanaidi, SE., M.Si kana_ati@yahoo.com 18
  17. 17. ASSERTIVE COMMUNICATION SKILL Understanding between stress and assertiveness keringat Jam 4 sore pending wajahkopi rokok stres Ken_MBT, Febr 2013 19 19
  18. 18. ASSERTIVE COMMUNICATION SKILLUnderstanding between stress and assertivenessTidak PekerjaanAsertif “Over-load” stres Ken_MBT, Febr 2013 20 20
  19. 19. ASSERTIVE COMMUNICATION SKILL Training “HANDLING CONFLICT AND AGGRESSIVE BEHAVIOR”By : Kanaidi, SE., M.Si kana_ati@yahoo.com HM MBT OKTOBER 2009 Ken_MBT, Sept 2011 21 21
  20. 20.  One party perceives its interests are being opposed or set back by another party Ken_MBT, Febr 2013 22
  21. 21. TINGKAT KONFLIK ANTAR ORGANISASI DI DALAM ORGANISASI ANTAR KELOMPOK DI DALAM KELOMPOK ANTAR PRIBADIDI DALAM DIRI SENDIRI Ken_MBT, Febr 2013 23
  22. 22. DIMENSI DARI KONFLIK & ORIENTASI PEMECAHANNYAT SI AN N KOMPETISI KOLABORASI GG AK TA TT E G AKE S KOMPROMITE KG U RA A NSA G HINDAR AKOMODASI TN E G A S TIDAK ADA KERJASAMA KERJASAMA SANGAT ERAT TINGKATAN KERJASAMA 24
  23. 23. “BASIC LEADERSHIP SKILL Training” 360 Degree Feedback AppBy : Kanaidi, SE., M.Si kana_ati@yahoo.com HM MBT OKTOBER 2009 25 25
  24. 24. also known as multi-rater feedback, multisourcefeedback, or multisource assessment, is employeedevelopment feedback that comes from all aroundthe employee."360" refers to the 360 degrees in a circle . 360o
  25. 25. Performance Evaluator’soverlooked by situationalevaluator factors Unreliability Disagreement True Assessment Deficiency Employee’s Invalidity temporary personal factors Actual Performance Measured Performance Poorly defined task performance
  26. 26. Criterion contamination: Reliability:Elements that affect theappraisal measures that Performance measures Measures that areare not part of the actual consistent acrossperformance raters and over time Zone of valid assessmentStrategic relevance: Criterion deficiency:Performance standards Actuallinked to organizational performance Aspects of actualgoals and performance that arecompetencies not measured
  27. 27. Sesi I Effective Managing StressBy : Kanaidi, SE., M.Si 29 HM MBT OKTOBER 2009 29 kana_ati@yahoo.com
  28. 28.  Hans Selye "stres tidak selalu sesuatu yang buruk - itu semua tergantung pada bagaimana Anda menerimanya. Stres karena menggembirakan, kerja yang sukses kreatif bermanfaat, sedangkan kegagalan, penghinaan atau infeksi adalah merugikan. “ Selye percaya efek biokimia dari stres akan dialami terlepas dari apakah situasi itu positif atau negatif
  29. 29.  Kombinasi respon fisiologis dan emosional untuk suatu peristiwa atau situasi Keadaan ketegangan mental atau emosional atau kegentingan mekanisme pertahanan yang digunakan untuk merespon bahaya yang dirasakan stres adalah komunikasi internal yang kuat untuk meningkatkan sumber energi karena pelepasan hormon yang dikeluarkan selama respon stres
  30. 30. Respon Fisiologis Kognitif dan Emosional meliputi : tanggapan termasuk :Peningkatan denyut  Suka bicara sendirijantung  KegelisahanPeningkatan tekanan  Ketidakmampuan untukdarah berkonsentrasiBerkeringatMulut keringSakit kepala
  31. 31.  Akademik tekanan Frustrasi Persepsi kurangnya waktu untuk menyelesaikan pekerjaan Kesulitan membuat keputusan Tekanan sosial
  32. 32. By : Kanaidi, SE., M.Si 35 35 kana_ati@yahoo.com HM MBT OKTOBER 2009 35
  33. 33. What Makes a Good Employee? 1. Integrity 2. Ability to work with people 3. Responsibility 4. Judgment 5. Motivation to succeed 6. Work ethic 7. Intelligence 8. Creativity/enthusiasm 9. Communications skills 10. Technical competence 36
  34. 34. 37
  35. 35. 38
  36. 36. 39
  37. 37. 40
  38. 38. Membangun Hubungan Efektif dengan Rekan Kerja dan PimpinanBy : Kanaidi, SE., M.Si 41 HM MBT OKTOBER 2009 41 kana_ati@yahoo.com
  39. 39.  Kemampuan Beradaptasi Kemampuan melayani klien Komunikasi Kemampuan memecahkan masalah dengan kreatif Kemampuan untuk bekerja dalam team dan berkolaborasi Bisa dipercaya Bertanggung jawab Dorongan untuk berprestasi
  40. 40. Membangun Hubungan Melalui Komunikasi yang Effektif dengan Rekan kerja dan Pimpinan1. The art of Looking (memandang)2. The art of Smiling (tersenyum)3. The art of Listening (mendengar)4. The art of Questioning (bertanya)5. The art of Answering (menjawab)6. The art of Surprising (kejutan positif)7. The art of Admitting Mistake (mengakui kesalahan)8. The art of Asking Apology (meminta maaf)9. The art of Stating Empathy (pernyataan empati)10.The art of Closing Conversation (menutup pembicaraan)
  41. 41. 1. Sense of direction (kecakapan menetapkan tujuan)2. Understanding (kemampuan memahami dengan memanfaatkan pengalaman atau pengetahuan)3. Courage ( keberanian untuk berbuat sesuatu)4. Charity ( bersikap murah hati /ramah )5. Esteem(mempunyai jati diri/kepribadian )6. Self confidence (mempunyai kepercayaan diri)7. Self acceptence (dapat menerima dan menyadari keadaan dirinya )
  42. 42.  You are You Sikap Anda adalah penentu segalanya Hargai diri Anda dan orang lain Percaya pada diri sendiri Percaya Anda bisa membuat sesuatu yang berbeda Niatkan untuk memberikan dan melakukan yang terbaik dalam segala hal sejak awal
  43. 43. Setting yourBy : Kanaidi, SE., M.Si 46 HM MBT OKTOBER 2009 46 kana_ati@yahoo.com
  44. 44. Goal SettingΩ Mapping Ω Problem Statement Ω Strategic Direction ►►► Conclusion WHY SHOULD YOU SET GOALS • Establish your ultimate destination • Identify the roads you can take to get there “The person who starts out going nowhere, • Know when you have arrived at your goal generally gets there” -Dale Carnegie
  45. 45. Ω Mapping Ω Problem Statement Ω Strategic Direction ►►► Conclusion Do not understand the importance of goals. Do not know how to set goals. Fear of rejection. Fear of failure.
  46. 46. Ω Mapping Ω Problem Statement Ω Strategic Direction ►►► Conclusion Family/home Social Educational Religious Achievement/recognition Career Physical/health
  47. 47. Ω Mapping Ω Problem Statement Ω Strategic Direction ►►► Conclusion1. Ones that make things happen2. Those that let it happen3. And the ones that don’t know what happened. What one are you going to be?
  48. 48. How does it work, and how can we use it ef fectively?By : Kanaidi, SE., M.Si kana_ati@yahoo.com HM MBT OKTOBER 2009 51 51
  49. 49.  Positive punishment is the type where you add an unpleasant stimulus as a consequence of a response (and the response is weakened) Negative punishment is the type where you remove a pleasant stimulus as a consequence of a response (and the response is weakened)
  50. 50.  Although it should not be overused, in some cases punishment can have positive side effects: ◦ It can sometimes lead to an increase in social behavior (especially after negative punishment like time out) ◦ It can sometimes lead to an unexpected improvement in mood ◦ It can lead to an increase in attention to the environment
  51. 51.  Immediate vs. delayed Consistently applied Negative Punishment instead of Positive Punishment when possible Sufficient (but not too much) intensity Explanation Combined with positive reinforcement!
  52. 52. Ω Mapping Ω Problem Statement Ω Strategic Direction ►►► Conclusion Kanaidi, SE., M.Si (Trainer & Dosen, Penulis, Peneliti, dan PeBisnis) e-mail : kana_ati@yahoo.com atau kanaidi@yahoo.com Telp : 022-2009570 ext.118 Fax : 022-2009568 HP. 0812 2353 284 www.ken-kanaidi.blogspot.com www.ken-sukses.blogspot.com www.pemimpin.unggul.com www.google.com “Sukses kanaidi” www.formulabisnis.com/?id=ken_kanaidi 55

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