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Interpersonal Communication
By : Kanaidi, SE., M.Si 11-12 Oktober 2016
kanaidi963@gmail.com HP.08122353284
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
2
Develop Speaking Skills
• Choose words that your audie...
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
3
Improve Active Listening Skills
• Begin with an open m...
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
4
Develop Productive
Reading Skills
 Scan the material....
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
5
KESAN PERTAMAKESAN PERTAMA
Begitu MenggodaBegitu Mengg...
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
6
Barriers to Effective
Communication
• Filtering
• Sele...
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
7
Barriers to Effective Communication
Filtering
A sender...
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
8
Barriers to Effective Communication (cont’d)
Emotions
...
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
9
Communication Barriers
Between Men and Women
• Men tal...
10
Source: The Far Side by Gary Larson © 1994
Far Works, Inc. All rights reserved. Used
with permission.
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
11
Hand Gestures Mean Different Things in Different
Coun...
Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion
12
Communication Barriers and Cultural Context
High-Cont...
13
High-
vs.
Low-
Context
Cultures
Advanced PROFESSIONAL SECRETARY Training_Interpersonal Communication
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Advanced PROFESSIONAL SECRETARY Training_Interpersonal Communication

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Kanaidi, SE., M.Si., cSAP
e-mail : kanaidi963@gmail.com atau kanaidi@yahoo.com
HP. +62 812 2353 284, +62 878 2298 4716 Telp/Fax : +62 22-4267749
WA. : 0812 2353 284 Pin BB : 79D6107F
Facebook : kanaidi.kenpartii

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Advanced PROFESSIONAL SECRETARY Training_Interpersonal Communication

  1. 1. Interpersonal Communication By : Kanaidi, SE., M.Si 11-12 Oktober 2016 kanaidi963@gmail.com HP.08122353284
  2. 2. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion 2 Develop Speaking Skills • Choose words that your audience will understand. • Pronounce words correctly and clearly. • Practice word emphasis, volume control, pitch, and voice intensity. Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©
  3. 3. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion 3 Improve Active Listening Skills • Begin with an open mind. • Determine the speaker’s approach to the material. • Jot down key words when appropriate. • Concentrate. • Maintain eye contact with the speaker. • Withhold judgment until you have heard the entire messag • Provide feedback. • Analyze the message. Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©
  4. 4. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion 4 Develop Productive Reading Skills  Scan the material.  Concentrate.  Take notes.  Review the material to make sure you understand.  Withhold judgment until you have read all the material.  Analyze the material. Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©
  5. 5. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion 5 KESAN PERTAMAKESAN PERTAMA Begitu MenggodaBegitu Menggoda Bagaimana caranya supayaBagaimana caranya supaya orang dapat bercakap-cakaporang dapat bercakap-cakap dengan baik?dengan baik? Atau menjadi teman bicaraAtau menjadi teman bicara yang menyenangkan?yang menyenangkan? Ada orang yang dengan mudahnyaAda orang yang dengan mudahnya dapat mengobrol dengan siapadapat mengobrol dengan siapa saja, tetapi ada juga yang seringsaja, tetapi ada juga yang sering harus memaksakan diri supayaharus memaksakan diri supaya jangan tampak terlalu angker.jangan tampak terlalu angker.
  6. 6. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion 6 Barriers to Effective Communication • Filtering • Selective Perception • Emotions • Language
  7. 7. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion 7 Barriers to Effective Communication Filtering A sender’s manipulation of information so that it will be seen more favorably by the receiver. Selective Perception People selectively interpret what they see on the basis of their interests, background, experience, and attitudes. Information Overload A condition in which information inflow exceeds an individual’s processing capacity.
  8. 8. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion 8 Barriers to Effective Communication (cont’d) Emotions How a receiver feels at the time a message is received will influence how the message is interpreted. Language Words have different meanings to different people. Communication Apprehension Undue tension and anxiety about oral communication, written communication, or both.
  9. 9. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion 9 Communication Barriers Between Men and Women • Men talk to: – Emphasize status, power, and independence. – Complain that women talk on and on. – Offer solutions. – To boast about their accomplishments. • Women talk to: – Establish connection and intimacy. – Criticize men for not listening. – Speak of problems to promote closeness. – Express regret and restore balance to a conversation.
  10. 10. 10 Source: The Far Side by Gary Larson © 1994 Far Works, Inc. All rights reserved. Used with permission.
  11. 11. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion 11 Hand Gestures Mean Different Things in Different Countries . . .
  12. 12. Ω Problem StatementΩ Mapping Ω Strategic Direction ►►► Conclusion 12 Communication Barriers and Cultural Context High-Context Cultures Cultures that rely heavily on nonverbal and subtle situational cues to communication. Low-Context Cultures Cultures that rely heavily on words to convey meaning in communication.
  13. 13. 13 High- vs. Low- Context Cultures

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