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Generated by Jive on 2014-12-27+01:00
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SAP CS (Customer Service): Repair Process
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II
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Repair process-in-sap-cs-customer-service--part-ii

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Repair process-in-sap-cs-customer-service--part-ii

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Repair process-in-sap-cs-customer-service--part-ii

  1. 1. Generated by Jive on 2014-12-27+01:00 1 SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Posted by Rahul Asai Jul 21, 2012 Taking forward from Part I of this Repair Process, we would see in the Part II following 3 areas of repair process- • Settlement Process (to Cost Centre) • Delivery if the Repaired Component back to Customer & • Billing to customer if the component is not in warranty 3.8 Settlement Process to Cost Centre Now, we settlement of the service order is done in transaction KO88 as below-
  2. 2. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 2 Click on below-
  3. 3. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 3 Check the settlement accounting document- We see the controlling document as below which indicates costs are settled to cost centre-
  4. 4. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 4 3.9 Delivery of Repaired Product to Customer Before, we deliver the repaired product to customer, we need to mark the service order for completion as indicated- You get an option to mark the notification as complete.
  5. 5. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 5 We check the status in the sales order for delivery creation-
  6. 6. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 6 Prices for repair services are needed to be put in the pricing condition tab-
  7. 7. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 7 We create the delivery / Transfer Order as below using transaction code VL02n-
  8. 8. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 8 Delivery is created as below-
  9. 9. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 9 Outbound Delivery - 8112000169 Transfer Orders are created as below-
  10. 10. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 10 We select the processing mode as below-
  11. 11. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 11 We put the returns delivery number for the bin selection & storage type as 904-
  12. 12. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 12 We save the transfer order-
  13. 13. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 13 This can be validated in the document flow as below-
  14. 14. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 14 We issue the goods from the delivery (Return material is repaired & delivered back to customer)- This can be validated in the document flow-
  15. 15. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 15 We check the movement type and note that this is non-valuated –
  16. 16. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 16 3.10 Billing (if out of Warranty) We create the billing document with reference to repair sales order- Pricing gets pulled in from the sales order-
  17. 17. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 17 We save the billing document and note the billing number-
  18. 18. SAP CS (Customer Service): Repair Process in SAP CS (Customer Service) - Part II Generated by Jive on 2014-12-27+01:00 18 This is how we complete the repair process. Please respond back with your comments / or e mail to me at rahulasai@gmail.com in case we can improve this further to help larger audience of SAP Community. 2060 Views Mahesh Madhavan Aug 24, 2014 7:19 AM Really good and easy to understand! Ted Anderson in response to Vishnubhatta Pratap on page 18 Oct 31, 2012 6:32 PM Very helpfull, thanks for sharing. Vishnubhatta Pratap Jul 29, 2012 3:57 PM Really exceptional quality. Vishnubhatta Pratap Jul 29, 2012 3:56 PM Thanks for sharing CO Integrated steps as this is the grey area....typically for settlement. Very informative article & thanks for a good cause to take pain in creating this "Integrated Process Steps". Appreciated Rahul.

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