1. PEAK 10 VALUES
Peak 10 prides itself on providing the highest level of service and support available. Our values reflect
that dedication not just in how we operate our business, but also in how we treat our clients, partners,
fellow employees and visitors.
► Professionalism – We attempt to do our best to hold ourselves accountable to our customers,
our fellow employees and ourselves
► Teamwork – We believe that if we work together we achieve higher levels of success
► Openness – We believe our communication must be direct, honest, tactful and timely
► Respect – We treat everyone with integrity, courtesy and dignity
► Humility – We take our work seriously, but not ourselves
► Innovation – We relentlessly strive to improve
► Urgency – We act with determination and decisiveness
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2. PEAK 10 PEOPLE AND CULTURE
Client-First and Community Focused
Peak 10 is focused on providing the highest level of service and support for the managed hosting
needs of the businesses and organization in the communities that it serves.
Industry Awards / Reviews
► Charlotte Business Journal, Business Person of the Year – David Jones (2010)
► Florida Trend, Best Places to Work – (2011,2010)
► Stevie Award Finalist (2009)
► HDI Analyst of the Year Award for the Charlotte area – Matt Brunson (2008)
► Top Hosting Company – Web Host Review (multiple)
Expert Engineering and Support
Peak 10 engineering provides comprehensive support for all types of businesses as well as
expertise for the design, implementation, management and administration of all complexities
of technology infrastructure, including:
► Cloud Services ► Storage and Backups
► Disaster Recovery ► Network Services
► Server Monitoring and Management ► OS and Application Support
► Online Security
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3. PEAK 10 FACILITY INFRASTRUCTURE
Geographically Diverse Network of World-Class Data Centers
Peak 10 maintains a robust geographically diverse network and facility infrastructure,
providing its clients with the highest levels of performance and security available.
Each SSAE 16 Audited data center is equipped with state-of-the-art power conditioning
and distribution, best-in-class environmental controls, multiple levels of physical security
and fire suppression and high-performance network access.
Peak 10 Benefits
► SSAE 16 Audited Operations
► PCI Data Security Certification
► Uninterruptible Conditioned Power
► Redundant Power Distribution
► Backup Power Generation
► Redundant Environmental Controls
► Multiple Levels of Physical Security
► Dry-Pipe and/or Gas Fire Suppression
► Geographic Diversity
► 24x7x365 Support
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4. PEAK 10 MONITORING PORTAL – “pathFinder”
Collaboration Requires Full Access To Pertinent Information
Peak 10 “pathFinder” Portal readily provides SLA, performance, bandwidth, and other data
for customers to make empowered decisions. Its systematic report generation is provided
to clients to meet their unique requirements.
pathFinder Benefits
► Robust DNS Infrastructure
► Bandwidth Reporting
► Alert Information
► IP Assignment Reports
► Inventory Lists
► Resource Monitoring
► Support Ticketing
► Maintenance Calendar
► More…
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5. CINCINNATI
High-Performance Public and
LOUISVILLE
RICHMOND Private Network Infrastructure
Peak 10 utilizes multiple Tier-1 provider
RALEIGH throughout its network of geographically
NASHVILLE diverse data centers, providing clients with
CHARLOTTE the highest-level of performance available
In addition, Peak 10 maintains a robust
ATLANTA private network, giving clients additional
levels of security and service for their
critical operations.
Peak 10 Benefits
JACKSONVILLE
► Multiple Tier-1 Providers
► Redundant Network Design
► Robust Internal & External Network
► Network Monitoring & Route Optimization
TAMPA ► Geographic Diversity
► 24x7x365 Support
FT. LAUDERDALE
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6. PEAK 10 DISASTER RECOVERY SERVICES
Protect Your Critical Systems and Data
Peak 10 Disaster Recovery
Peak 10 provides comprehensive disaster recovery and business
continuity services for organizations nation-wide. Reduce vulnerability
to unexpected events
► Hot Sites and interruptions:
Peak 10’s Hot Site solution enables immediate recovery of an ► Hurricanes
organization’s technology infrastructure and data. ► Flooding
► Massive Power Outages
► Cold Sites ► Hardware Failures
Peak 10’s Cold Site solution provides businesses with guaranteed ► Terrorist Activities
access to reliable bandwidth and secure and redundant data center ► Human Error
space in one of Peak 10’s world-class facilities. ► More...
► Mobile Recovery Minimize the impact of downtime:
Peak 10 can bring an entire recovery effort to a customer’s specific
location, providing the technology, space and infrastructure to recover ► Employees
all of a company’s critical end users. ► Partners
► Customers
Service and Benefits ► The Bottom Line
Reduce the loss of critical
► Scalable and affordable solutions for businesses of all sizes
data that can impact:
► Access to disaster recovery resources, best practices and knowledge
► Geographic diversity with multiple enterprise class data centers ► Employee Productivity
► Access to multiple Internet service providers ► Customer Satisfaction
► Connectivity from facility to facility via Peak 10’s private OCx network ► Corporate Profitability
Ensure Regulatory Compliance
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7. PEAK 10 MANAGED SECURITY SERVICES
Corporate networks have become increasingly more critical to the productivity and profitability of organizations large and
small. As enterprises extend these networks to suppliers, remote offices, partners and customers around the world,
protecting the critical applications and business information that reside on these networks has become a primary concern
of IT executives worldwide.
Peak 10 Security Solutions
► Firewall and VPN Service
► Intrusion Detection and Prevention Service (MIDPS)
► Content Filtering
► Managed Gateway
► Bandwidth Monitoring
► Virus and Spam Eradication Service
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8. COMPREHENSIVE MANAGED SERVICES
Application Support
Exchange, Active Directory, SQL, SharePoint, Custom
MANAGED SERVICES
Disaster Recovery
GeoRedundancy, Hot, Warm & Cold Site, Workspace Recovery, Quickship
Managed Security
SERVICE LEVEL AGREEMENT
Firewall, IDPS, VPN, 24x7 SOC, Monitoring, Content, Spam
Data Services
Backup, Offsite Backup, Tape Rotation, Storage, SAN Management, Replication
Management & Monitoring
Design, Configure, Advanced Monitoring, Patch, Anti-Virus, OS, System Administration, SNMP
CLOUD
Enterprise Cloud Private Cloud Recovery Cloud
Production Non-Critical Virtual Dedicated Virtual Dedicated
DATA CENTER
Network Services
Burstable, Multiple ISP, Private Mesh, Route Optimized, Multiple Access Points
Managed Data Center Space
Power, Cooling, Controlled Access, Remote Hands, 24x7 On-Site Personnel
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