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Unifying PR and Social Media

  1. Unifying PR + Social Media Kellye Crane, Crane Communications Jeremy Porter, Definition 6 / Journalistics
  2. The Whole is Greater
  3. Social Media Newsroom
  4. Building Your Strategy 1. Find & Define 2. Engage & Connect 3. Build & Maintain 4. Understand & Optimize
  5. Find & Define
  6. The Social Technographics ™ Ladder Groups include people participating in at least one of the activities monthly.© Forrester Research Inc.
  7. Engage & Connect
  8. Full chart:
  10. Crisis?
  11. Build & Maintain
  12. Source: GigaOm - Conversation Calendar
  13. Source: Bob Hazlett via GigaOm- calendar/
  14. Understand & Optimize
  15. Coca-Cola “Happiness Machine” Developed “Happiness Machine” - a gift-giving Coke machine for the students of St. John’s University Branded video designed to reinforce the “Open Happiness” theme No Media support – 100% Viral Distribution Over 2.7 million views on YouTube (most from FB) 5 Star YouTube rating with over 1,800 comments (majority positive in tone)
  16. Questions?
  17. Kellye Crane E-mail: Twitter: @KellyeCrane Blog: Solo PR Pro Web site: Jeremy Porter E-mail: Twitter: @JeremyPorter Blog: Journalistics

Editor's Notes

  1. Why Unified? The whole is greater than the sum of its parts Don’t look at PR and Social Media as Separate Areas - Social doesn’t replace PR, it extends it You now have new opportunities - it’s a positive change. When you combine PR + social, you’re able to get compounding results To be effective, cross-functional planning now a necessity - better communication across departments -- Put an end to silos in your organization This is similar to the principles of integrated marketing communications – the coordination and integration of all marketing communications tools, avenues, functions and sources
  2. Old versus new PR… Social is the newest new media – the way you’ve been doing things for years can be adapted to social Social media now inextricably part of PR - these aren’t separate areas. PR has always been more than traditional media relations, now even more so Content should be shareable - have a shelf life beyond today (and yes, you still need to do that SEO stuff) Things move faster online – you can’t take time to write, revise, refine, rinse and repeat until you create the perfect response What has changed: you don’t necessarily have to rely on journalists anymore It’s also not necessarily most effective to look for those couple of big hits anymore – a front page mention in the New York Times might not have nearly the impact of pick up in a few dozen influential blogs And while we’re talking about PR, the press release is NOT dead – it lives on
  3. Here’s a good example of a social media newsroom… Journalists are looking for you, and for rich media
  4. Find & Define First, let’s talk about listening. Before you can build an effective unified social + PR program, you have to do a lot more listening. Most of you know it requires talking with people, not at them – this requires listening. So, before you start planning, you need to have an effective listening program in place Also part of Find & Define: Who are the people you are trying to reach? Who influences them? Where do they live? How do you do that? Research.
  5. Use a strategic approach to identifying the right channels (i.e., don’t get on Facebook just because everyone else is) Different types of online audiences require different strategies to reach them Creators Conversationalists Critics Collectors Joiners Spectators Inactives
  6. Look how participation varies by demographics For example, 18 to 21 year olds are the most active across segments Seniors, while least active in social networks, are increasingly spectators and critics How can you tap into Creators, Critics, Collectors, Joiners, Spectators? Free Forrester tool:
  7. Engage & Connect You have your objectives You know who you want to reach, and how you want to reach them Now how are you going to execute? How do you manage your communications across these channels? Find the Influencers Traditionally, you go to newspapers, magazines, radio and TV Today, you still do that, but you might look to influential bloggers – or connections in the social network You can serve ads against somebody’s friends today You can see how influential bloggers are by using tools like HubSpot’s blog grader – you can check somebody’s social influence using tools like Klout
  8. Engage Based on the Social Media Landscape
  9. Sample Engagement Strategy for One Platform
  10. INCLUDE CRISIS PLANNING: be prepared for crises. Know what you’re going to do if somebody starts spreading rumors about your brand online. You need to react in real-time these days. Respond… Quickly Authoritatively Truthfully Strategically Authentically
  11. Build & Maintain Create a strategy for building and maintaining your relationships across your media – social and otherwise Adapt your messaging for each medium Don’t just have a Facebook page, have a strategy for the type of content you want to share, how often you want to share it and how you will measure it’s consumption INTEGRATE messaging across channels
  12. A Conversation Calendar can be an indispensible tool for communicating within a team, as well as across functions. These can be done in good old Excel. A Google Docs spreadsheet is also excellent – it can be easily shared and updated in real time. This is an example of a conversation calendar for an agency.
  13. This example spotlights the focus for the week in the right-hand column – you could also do that on a monthly basis. Make it work for you.
  14. Understand & Optimize What gets measured gets managed – as the Pete Drucker quote goes These days, if you can’t figure out how to measure something you’re doing, you probably shouldn’t be doing it Learn from the data Look for patterns Look for places you can improve Kill off underperforming components Measurement + Monitoring Are Worthless Without Action You should be able to find a couple of things you can hone in on in every analytics report Always be on the lookout for things that can be improved – for example, if you’re using Google Analytics: What is your most popular content? – can your write more on that topic? Where does the majority of your traffic come from (geographically)? – can you localize some content or hold an event? What keywords do people use to find your site? Do you have enough content in those areas? What do people search ON your site? What are your top referral sites? – can you do more with them? What sites are you familiar with that don’t send traffic your way? How can you get on there?
  15. Tools of the Trade for Measurement, Monitoring There are a lot of free tools out there for monitoring and tracking online communications – some of the most popular include: Google Analytics Twitter Search – search in real-time or setup search queries you can get in your RSS reader Google Alerts Klout Social Mention Facebook Search – did you know you can search status updates now? Facebook Insights – on your Facebook Page
  16. -Integrated Facebook, YouTube, Twitter, traditional advertising, social and traditional media outreach – and more -Sales more than doubled -Changing the image from old-fashioned to more hip As of mid-August On day 1 the campaign received almost 6 million views (that’s more than Obama’s victory speech) On day 2 old spice had 8 of the 11 most popular videos online On day 3 the campaign had reached over 20 million views After the first week old spice had over 40 million views The old spice twitter following increased 2700% (probably off a lowish base) Facebook fan interaction was up 800% website traffic was up 300% The old spice YouTube channel became the all time most viewed channel (amazing) The campain has generated 1.4 billion impressions since launching the ads 6 months ago The campaign increased sales by 27% over 6 months since launching (year on year) In the last 3 months sales were up 55% And in the last month sales were up 107% from the social responses campaign work Old spice is now the #1 body wash brand for men. Most important: Overall sales up 107%
  17. 2.7 Million+ views – with NO media 5 Star Rating 1,800 comments
  18. Don’t try to do too much all at once If you’re just getting started – focus on two or three core social channels Many start with a blog, because there are so many benefits from a social, search and PR standpoint From there, work in promotions platforms – Twitter, Facebook, etc. Attention is a limited resource, focus your efforts and have a plan