Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Transformation: A Scottish
Perspective
Mike Neilson
Transforming Together
Edinburgh
20 July 2016
Transforming Together
Scotland:
What’s different
and
What’s the same
Mike Neilson, Director Digital, Scottish Government
Social Security in Scotland
Social
Security
Attendance
Allowance
Carer’s
Allowance
Disability
Living
Allowance
Personal
In...
A Shared Approach to Service Design for Scotland
Organisations with similar
services stop reinventing
the wheel, and stop
...
Transformation: A Scottish Perspective
Transformation: A Scottish Perspective
Transformation: A Scottish Perspective
Upcoming SlideShare
Loading in …5
×

Transformation: A Scottish Perspective

250 views

Published on

SG's Director of Digital's recent keynote at Transforming Together, Edinburgh on 20 July.

Published in: Technology
  • Be the first to comment

  • Be the first to like this

Transformation: A Scottish Perspective

  1. 1. Transformation: A Scottish Perspective Mike Neilson Transforming Together Edinburgh 20 July 2016
  2. 2. Transforming Together Scotland: What’s different and What’s the same Mike Neilson, Director Digital, Scottish Government
  3. 3. Social Security in Scotland Social Security Attendance Allowance Carer’s Allowance Disability Living Allowance Personal Independence Payment Industrial Injuries Severe Disablement Cold Weather Payment Funeral Payment Maternity Grant Winter Fuel Payment Discretionary Housing Payment We’re here How we work  There is a common service pattern to meet user needs  We’ve identified a total of 58 capabilities across 9 themes that underpin the service map.  We’ve discovered a service map that demonstrates 6 key areas of activities that the agency would need to perform to deliver its services. Where we are  Nearly 98% of these capabilities can be re-used across the 11 benefits  We’ve mapped a total of 28 value chains across external user needs, internal user needs, technology, and the 11 devolved benefits. Krishna Yergol V0.1; 13.07.16 Identified capabilities on an evolutionary spectrum Total identified capabilities Advice & Guidance Take Action on Evaluation Dispute Resolution Reporting Support Services Policy and Strategy Key areas of service:
  4. 4. A Shared Approach to Service Design for Scotland Organisations with similar services stop reinventing the wheel, and stop asking the same citizens to help design broadly similar services. Shared Projects Public service transformation only happens when we transform services, organisations and society. We all need to understand and share that vision. Shared Vision Committing to put users at the heart of service transformation – citizens in the room when design decisions are made. It won’t be easy and we haven’t got all the answers, but we know we need to try. Broadly similar concepts, tools and methods to enable sharing/reuse of solutions, services patterns, knowledge, and people. A joined up service journey for citizens needs a joined up public sector approach to service Shared Methods Shared Values

×