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Kathy S. Willis Resume 2015 Summary_Education Last

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Kathy S. Willis Resume 2015 Summary_Education Last

  1. 1. KATHY S. WILLIS 11424 E. 61st Place Mobile # 918-809-8226 Broken Arrow, Ok 74012 Alternate # 918-289-8392 E-mail:kwillis4856@cox.net ____________________________________________________________________________________ Summary Experienced end user support technician with background in computer hardware and software troubleshooting, support of mobile devices; tablets, mobile phones in a Windows environment with Dell PC’s & laptops, Android tablets, iPads, Verizon phones of various models. Seeking a part-time IT position in the Tulsa, Oklahoma metro area to utilize skills daytime hours between 9:00am-2:00pm, Monday-Friday. Experience and/or Training in the Following Areas • Microsoft Certified Professional – NT 4.0 • Windows 9X/2000/XP/Win7 • Microsoft Office 97-2013 • A+ Certification • Network+ Certification • Dell Certified • Windows Server 2000/2003 • Microsoft SCCM Administration • Hardware and Software installation • PC Setup & Configuration Job Experience – Employment/Internships COX COMMUNICATIONS, INC. TULSA, OK Client Support Tech III July 2000 to March 2015 End user support; setup and configuration of PC’s for use by internal customers; supported company standard & specialized software; supported mobile devices, phones, tablets: issue, upgrade, and maintenance of equipment; Dell warranty part certified for desktops and laptops. Achieved a turnaround dependent on problem to maintain a productive work environment for the support the external customers of the company. Contact 1-800-800-4857 (Employer Code 7720), Craig Cuff - Sup, Client Support COX COMMUNICATIONS, INC. OKLAHOMA CITY, OK Marketing Assistant/Web Coordinator June 98 to July 2000 Maintenance and update of Oklahoma City and Tulsa Cox Web Sites: create and/or edit graphics/animations for web use, administration of e-commerce information for the Oklahoma City and Tulsa areas, maintain channel lineups in the customer billing and executive databases. Managed several web site conversions and merges for easier maintenance. Contact 1-800-800-4857 (Employer Code 7720) NISE'S GOURMET COFFEE OKLAHOMA CITY, OK Assistant Manager October 1995 to October 98 Achieved an efficient and pleasant experience for the customers - Prepared store for opening/closing, provided customer service by preparing coffee drinks, breakfast and/or lunch items, performed inventory, made bank deposits, ordered and stocked supplies. Contact Denise Jackson (Owner): 405-324-8024
  2. 2. WAL-MART YUKON, OK Customer Service Manager November 1993 to September 1996 Cashiered for 8 months before being promoted to Customer Service Manager. Managed front- end & supervised 1-24 cashiers achieving an efficiently run check out experience. Resolved customer service problems as needed to provide a pleasant customer experience. Contact Personnel: 405-350-1900 COX COMMUNICATIONS, INC. OKLAHOMA CITY, OK Internship-IT Department August 98 to December 98 Received on the job experience for a college class credit where duties included changing tape backups for NT servers, adding new users, resetting passwords, installing computer hardware; building, setting up, and configuring PCs, loading applicable software. Contact 1-800-800-4857 (Employer Code 7720), Kathy Cupp, Instructor/OKCCC: 405-681-1611 OKLAHOMA FARM BUREAU OKLAHOMA CITY, OK Internship-MIS Department February 99 to April 99 Received on the job experience for a college class credit where duties included setting up and configuring new PC's and Laptops to connect to a Novell Network, installing and configuring hardware and software, troubleshooting various PC problems and connectivity issues, check in new hardware as received. Contact Candy Buser, Supervisor: 405-523-2535 or Kathy Cupp, Instructor/OKCCC: 405-681- 1611 Education TULSA COMMUNITY COLLEGE TULSA, OK Major - Computer Science A+ Certification Classes Major - Computer Science Network + Certification Class Major - Computer Science Microsoft 2000 Pro & Server Classes OKLAHOMA CITY COMMUNITY COLLEGE OKLAHOMA CITY, OK Major - Computer Science - Microcomputer Specialist A.A.S. – May 1999 Major - Computer Science - Network Technician Certificate of Mastery – May 2000 Major - Computer Science - Microcomputer Technician Certificate of Mastery – May 2000 ST. ANTHONY HOSPITAL OKLAHOMA CITY, OK Pharmacy Technician Training - Certificate Received 1980 FORT SCOTT COMMUNITY COLLEGE FORT SCOTT, KANSAS General Education - GED Received 1976 Memberships/Honors • Phi Theta Kappa Member • President's Award For Excellence • President's Honor Roll • Vice-President’s Honor Roll

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