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Deakin Uni - Videoconferencing journey

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Presentation given to Australian Catholic University 4 July 2011

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Deakin Uni - Videoconferencing journey

  1. 1. Videoconferencing service maturity: The Deakin journey Kathy Reid Information Technology Services Division 4 July 2011 [email_address]
  2. 2. Key challenges and responses 2008-2010 <ul><li>Network deficiencies to Warrnambool </li></ul><ul><ul><li>Improved connection to Warrnambool with fibre </li></ul></ul><ul><li>Lack of standards , consistency and change control </li></ul><ul><ul><li>Standards suite developed http://www.deakin.edu.au/ict/standards/active.php </li></ul></ul><ul><ul><li>Configuration templates for endpoints </li></ul></ul><ul><ul><li>Better change control and planning, particularly for infrastructure equipment (MCUs, gateways) </li></ul></ul>
  3. 3. Key challenges and responses (cont’d) <ul><li>More rigorous process and CQI required </li></ul><ul><ul><li>Better process documentation and training assets </li></ul></ul><ul><ul><li>Better use of monitoring, reporting and statistics </li></ul></ul><ul><ul><li>Quarterly issues report </li></ul></ul><ul><ul><li>Utilisation reporting to ensure maximum use of assets </li></ul></ul><ul><li>Aversion to video based on previous experience </li></ul><ul><ul><li>Some handholding required </li></ul></ul><ul><ul><li>Deep root cause analysis of technical issues </li></ul></ul>
  4. 5. Current status <ul><li>Come a long way, not perfect. </li></ul><ul><li>Vendor issues with new room fitouts </li></ul><ul><li>External parties – source of much difficulty </li></ul><ul><li>Benefits </li></ul><ul><ul><li>Saving significant travel </li></ul></ul><ul><ul><li>Experts on demand </li></ul></ul><ul><ul><li>Better reach of teaching delivery – viz. Nursing </li></ul></ul><ul><ul><li>Better international collaboration – viz. India research </li></ul></ul>
  5. 6. Future challenges <ul><li>Automation of room bookings </li></ul><ul><ul><li>(multiple booking systems– TMS, Exchange, Syllabus) </li></ul></ul><ul><li>End of life rollovers </li></ul><ul><li>Video anywhere, anytime – integration </li></ul><ul><ul><li>Explosion of video with external parties </li></ul></ul><ul><ul><li>Smartboards (Brigit) </li></ul></ul><ul><ul><li>Desktop videoconferencing, mobile videoconferencing </li></ul></ul><ul><ul><li>Recording, archiving and retrieval </li></ul></ul>

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