Virtual Reference Models

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Virtual Reference Models

  1. 1. PAJAMA REFERENCEProviding Virtual Reference To StudentsKathryn Klages, T&L Librarian, Seneca CollegeOALT/ABO 39th Annual ConferenceMay 3rd, 2012, 8:45 – 10:15am
  2. 2. basic homegrownadvanced corporate collaborativeModels of Virtual Reference
  3. 3. basic
  4. 4. chat widget
  5. 5. homegrown
  6. 6. advanced
  7. 7. corporate
  8. 8. collaborative
  9. 9. “To extend their hours of operation, to distribute staffing of the service across multiple libraries, to extend the expertise available, or to realize cost saving associated with economies of scale.”Reference and User Services Association (2004). Guidelines for implementing and maintaining virtual reference services. Retrieved April 30, 2012 from http://www.ala.org/rusa /resources/guidelines/virtrefguidelines

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