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Common Call Recording Connection
Scenarios
Voxida Communications Recording Solutions from Accurate Always:
Learn more abou...
There are a few common ways to
record VoIP, digital and analog
communications in your center.
We will look at how the Voxi...
An example VoIP call recording scenario
Learn more about recording IP voice at http://www.voip-call-recording.com and
http...
Digital/TDM call recording scenario
See http://www.accuratealways.com/record/station-side-recording.htm for more informati...
Trunk-side call recording
See http://www.accuratealways.com/record/trunk-side-recording.htm
Copyright © 2012 Accurate Alwa...
Two-way radio recording
See http://www.accuratealways.com/record/radio-call-recording.htm
Copyright © 2012 Accurate Always...
Analog radio or telephone call
recording scenarios
See http://www.accuratealways.com/record/analog-call-recording.htm
Copy...
Recording calls at a single site
Copyright © 2012 Accurate Always, Inc. All Rights Reserved.
http://www.accuratealways.com...
Multi-site recording solutions
Copyright © 2012 Accurate Always, Inc. All Rights Reserved.
See http://www.accuratealways.c...
Voxida Solutions for Small to
Enterprise Level Contact Centers
Copyright © 2012 Accurate Always, Inc. All Rights Reserved....
Compatibility Counts
• Voxida Supports 75+ Major
PBX Systems
• VoIP, Analog & Proprietary
Digital Phones
• Trunk Interface...
Accurate Always: Engineering Comprehensive
Digital Call Center Recording and Monitoring Solutions
Accurate Always, based i...
Get in Contact
Copyright © 2012 Accurate Always, Inc. All Rights Reserved.
Let Accurate Always assess your call
center rec...
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Common Ways to Record Digital, Analog and VoIP Calls - Connection Diagrams from Accurate Always

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This brief slideshow highlights come of the common recording connections and modalities employed when recording calls in centers and governmental organizations. This guide was created by Accurate Always, Inc, the manufacturers of the Voxida call recording solutions. For more information on how to record trunkside, stationside, radio, intercom, turret and another other VoIP, digital and analog voice communications, go to http://www.accuratealways.com where you can see more about the supported PBX and gather additional information about how organizations like yours are capturing, analyzing and profiting from recording and quality monitoring their calls. For more information that specifically deals with recording VoIP calls, please see http://www.voip-call-recording.com

Published in: Technology, Business
  • This presentation was updated Q3, 2013. To see the latest in supported recording connections (PBX, turrets, radios and more) please visit http://www.accuratealways.com/record/index.htm
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Common Ways to Record Digital, Analog and VoIP Calls - Connection Diagrams from Accurate Always

  1. 1. Common Call Recording Connection Scenarios Voxida Communications Recording Solutions from Accurate Always: Learn more about Voxida at http://www.accuratealways.com/voxida/
  2. 2. There are a few common ways to record VoIP, digital and analog communications in your center. We will look at how the Voxida call recorders connect during •Digital, station-side call recording •Trunk-side/line-side recording •VoIP recording modalities •Two-way radio recording •Single site deployments •Multiple site recording scenarios Copyright © 2012 Accurate Always, Inc. All Rights Reserved.
  3. 3. An example VoIP call recording scenario Learn more about recording IP voice at http://www.voip-call-recording.com and http://www.accuratealways.com/record/voip-call-recording.htm Copyright © 2012 Accurate Always, Inc. All Rights Reserved.
  4. 4. Digital/TDM call recording scenario See http://www.accuratealways.com/record/station-side-recording.htm for more information Copyright © 2012 Accurate Always, Inc. All Rights Reserved.
  5. 5. Trunk-side call recording See http://www.accuratealways.com/record/trunk-side-recording.htm Copyright © 2012 Accurate Always, Inc. All Rights Reserved.
  6. 6. Two-way radio recording See http://www.accuratealways.com/record/radio-call-recording.htm Copyright © 2012 Accurate Always, Inc. All Rights Reserved.
  7. 7. Analog radio or telephone call recording scenarios See http://www.accuratealways.com/record/analog-call-recording.htm Copyright © 2012 Accurate Always, Inc. All Rights Reserved.
  8. 8. Recording calls at a single site Copyright © 2012 Accurate Always, Inc. All Rights Reserved. http://www.accuratealways.com/record/index.htm
  9. 9. Multi-site recording solutions Copyright © 2012 Accurate Always, Inc. All Rights Reserved. See http://www.accuratealways.com/voxida/systems/hive.htm
  10. 10. Voxida Solutions for Small to Enterprise Level Contact Centers Copyright © 2012 Accurate Always, Inc. All Rights Reserved. Voxida 3155: the Compact Model Supporting 16-32 Channels http://www.accuratealways.com/voxida/systems/3155.htm Voxida 3255: the Rack Mount Solution for 16-96 Channels http://www.accuratealways.com/voxida/systems/3255.htm Voxida 3355: Enterprise Appliances Supporting 24-256 (480 VoIP) Channels http://www.accuratealways.com/voxida/systems/3355.htm
  11. 11. Compatibility Counts • Voxida Supports 75+ Major PBX Systems • VoIP, Analog & Proprietary Digital Phones • Trunk Interfaces (T1, ISDN/PRI, Wink-Start, etc.) • Radio Transmissions • Intercom • CCTV and Networked Video Copyright © 2012 Accurate Always, Inc. All Rights Reserved. http://www.accuratealways.com/record/pbx-call-recording.htm
  12. 12. Accurate Always: Engineering Comprehensive Digital Call Center Recording and Monitoring Solutions Accurate Always, based in Silicon Valley, is a communications recording technology company that delivers real-time digital voice and video recording, radio and telephone call monitoring, archival and review on the exclusive Voxida platform. Accurate Always is a trusted name in recording for diverse industries including healthcare, aerospace, inbound and outbound call centers, help desks, security, defense and financial services. Offering the Voxida call recording integrated solutions, Accurate Always serves domestic and international private and public sector markets. Focused on providing comprehensive, scalable solutions, Accurate Always makes sure that customers get the support they need, pre and post sale, through an obsessively committed support team and senior engineering points of contacts. Learn more Copyright © 2012 Accurate Always, Inc. All Rights Reserved. http://www.accuratealways.com
  13. 13. Get in Contact Copyright © 2012 Accurate Always, Inc. All Rights Reserved. Let Accurate Always assess your call center recording and quality monitoring requirements. We will propose a solution that is a fit for your call volume, workflow and budget. Call 1-800-828-9428 to talk to our sales engineers or visit us at today You can also send us an email at and we’ll be in touch. http://www.accuratealways.com sales@accuratealways.com

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