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Systems Management 2.0:
How to Gain Control of Unruly &
Distributed Networks
September 12, 2013
Jim Frey,
Vice President of Research Network Management
Enterprise Management Associates (EMA)
Alex Brandt
Vice President,...
• The Mandate for Unified IT Operations
- Diversity and Complexity in IT
- Cross-Team Collaboration
- Integration & Conver...
The Mandate for Unified IT Operations
© 2013 Enterprise Management Associates, Inc.
Diversity and Complexity in IT Operations
The Prime Directive
• Assure that IT-enabled employees and customers are able to...
A Common Approach to the Incident Lifecycle
Slide 6 © 2011 Enterprise Management Associates, Inc.
Time
BusinessImpact
Help...
A Better Answer: Cross-Team Collaboration
Convergence in Tools, Data &Teams for:
• Faster recognition of problems
 First ...
Objective of Integrated/Converged Management
Slide 8 © 2011 Enterprise Management Associates, Inc.
Time
BusinessImpact
Hel...
Ultimate Goal: Proactive Prevention
Slide 9 © 2011 Enterprise Management Associates, Inc.
Time
BusinessImpact
Noticeable
I...
Sample Size = 162
Business/organizational initiatives driving priorities in monitoring/management
4 ‘C’s of Business/Org I...
Which of the following strategies does your organization most prefer to
follow in acquiring and deploying network manageme...
The Human Side of Converged IT Ops
Management
A Rising Force: The cross-domain services organization
• Responsible for ser...
Integration, Convergence, or Unification?
Some Definitions
• Integration – Connecting independent products together to ach...
4 ‘C’s of Effective Integrated/Converged/Unified
Management
Coverage
• Finding solutions that can collect and
present all ...
Unifying Infrastructure Management
Objectives and Requirements for Success
• Scalability… to grow
• Flexibility… to adapt
...
Bonus Results: Lower Total Cost of Ownership
Using a unified or converged management solution results in…
• Lower licensin...
Unified Infrastructure Management
In Practice
© 2013 Enterprise Management Associates, Inc.
Industry standard for
Industry standard for
IT automation
Solutions & Services
Who are we?
Our solutions empower people to
proactively manage and control
IT assets remotely, easily and
efficiently from one integra...
• 23 offices, 450+ employees worldwide
• 15,000+ Customers
• Enterprises and Service Providers
Kaseya Started in 2000
Wash...
A single Kaseya user can proactively
manage 1,000s of automated IT
systems tasks in the same amount of
time required by a ...
www.kaseya.com
Discover the
State of IT
• Systems
• Assets
• Mobile Devices
• Network Devices
Manage the
State of IT
• Sch...
www.kaseya.com
Sneak Peek…
EMA: Key Takeaways
• Unified/Converged management addresses both tactical
and strategic needs of IT Ops
• Essential elemen...
Q&A & Final Thoughts
Discover:
Attend a solution
Overview:
http://www.kaseya.com/resources
/webinars/en/kaseya-solution-
o...
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Systems Management 2.0: How to Gain Control of Unruly & Distributed Networks

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You’d think that your networks are impossible to manage... But, we’ve seen worse.

We live in a new and ever-changing world of IT. This year has brought many advances in technology, however these new benefits have also created a plethora of challenges for you as the IT professional:

All of your organization’s devices are no longer safely under the same network, making it difficult to manage devices inside and outside the firewall
You still rely on siloed solutions, which hamper your efforts to collaborate and treat all devices equally
Your users have drastically evolved, increasing the need for 100% uptime and secure access despite their location or device

Join Jim Frey, Vice President of Research Network Management for analyst firm Enterprise Management Associates (EMA), on September 12th at 11am PDT and discover:

The diversity and complexity in IT: The big picture
Cross-team collaboration and the drive to service orientation in IT operations
Integration and convergence across management tools, technologies, and practices
Unifying infrastructure management: Objectives and requirements for success

Published in: Technology, Business
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Systems Management 2.0: How to Gain Control of Unruly & Distributed Networks

  1. 1. Systems Management 2.0: How to Gain Control of Unruly & Distributed Networks September 12, 2013
  2. 2. Jim Frey, Vice President of Research Network Management Enterprise Management Associates (EMA) Alex Brandt Vice President, Americas Kaseya Speakers
  3. 3. • The Mandate for Unified IT Operations - Diversity and Complexity in IT - Cross-Team Collaboration - Integration & Convergence of Management - Unifying Infrastructure Management • Unified Infrastructure Management in Practice • Takeaways • Q&A Agenda
  4. 4. The Mandate for Unified IT Operations © 2013 Enterprise Management Associates, Inc.
  5. 5. Diversity and Complexity in IT Operations The Prime Directive • Assure that IT-enabled employees and customers are able to access and effectively use applications and services The Resulting Job for IT Ops • Monitor Availability PLUS Performance • Address Resilience PLUS Security The Challenge: Infrastructure Complexity • Datacenter: Servers, Network, Storage • Distribution & Access Networks • Security Systems & Devices • User/Customer Device End Points • Physical + Virtual components • Internal + Cloud Slide 5 © 2013 Enterprise Management Associates, Inc.
  6. 6. A Common Approach to the Incident Lifecycle Slide 6 © 2011 Enterprise Management Associates, Inc. Time BusinessImpact Help Desk Calls Begin Issue Escalated Network team Troubleshoots Server team Troubleshoots App team Troubleshoots Tiger Team Assembled Cause Identified Fix Applied Noticeable Impact Something changes
  7. 7. A Better Answer: Cross-Team Collaboration Convergence in Tools, Data &Teams for: • Faster recognition of problems  First indications can rise anywhere – need all ears (and data collectors) open • Faster problem isolation  By technology domain and topology (network/server/app, local/cloud, phys/virtual)  Modeling and automated root cause analysis • Faster diagnosis & troubleshooting of incidents  Contextual traversal from high level view to successive levels of detail  Multiple viewpoints needed because each situation is different • Faster restoration of services  Shorter MTTR – the ultimate goal! Slide 7 © 2013 Enterprise Management Associates, Inc.
  8. 8. Objective of Integrated/Converged Management Slide 8 © 2011 Enterprise Management Associates, Inc. Time BusinessImpact Help Desk Calls Begin Issue Escalated Ops team Troubleshoots Noticeable Impact Cause Identified Fix Applied Something changes
  9. 9. Ultimate Goal: Proactive Prevention Slide 9 © 2011 Enterprise Management Associates, Inc. Time BusinessImpact Noticeable Impact Something changes Cause Identified Fix Applied
  10. 10. Sample Size = 162 Business/organizational initiatives driving priorities in monitoring/management 4 ‘C’s of Business/Org Initiatives: Cost, Compliance, Consolidation, Collaboration 2% 4% 6% 6% 9% 9% 10% 18% 36% 0% 10% 20% 30% 40% Change in senior executive leadership Mergers and acquisitions Other (Please specify) Change in organizational direction New (branch) offices, geographic growth Improved global collaboration Organizational consolidation, reductions Compliance initiatives Operational savings – initiatives to cut costs 65% 46% 41% 38% 35% 31% 28% 24% 15% 1% 0% 20% 40% 60% 80% Operational savings – initiatives to cut costs Compliance initiatives Organizational consolidation, reductions Improved global collaboration Mergers and acquisitions Outsourcing New (branch) offices, geographic growth Change in organizational direction Change in senior executive leadership Other (Please specify) Feb 2012 (Select All) Jul 2008 (Top One Only) Sample Size = 180 © 2013 Enterprise Management Associates, Inc.
  11. 11. Which of the following strategies does your organization most prefer to follow in acquiring and deploying network management products? The Call for Tools Integration 37% 15% 20% 17% 11% 35% 18% 17% 15% 15% 42% 24% 16% 8% 10% 0% 10% 20% 30% 40% 50% Fully integrated multi-function platforms Tightly integrated best-of-suite from a single vendor Loosely integrated best-of-breed from multiple vendors Loosely integrated best-of-suite from a single vendor Standalone best-of-breed from multiple vendors Less than 1,000 1,000 - 9,999 10,000 or more EMA Network Management Megatrends, Feb 2012 n=162 # Employees © 2013 Enterprise Management Associates, Inc.
  12. 12. The Human Side of Converged IT Ops Management A Rising Force: The cross-domain services organization • Responsible for services • Includes members of compute, network, and storage teams • May also include members of support/service management Slide 12 © 2011 Enterprise Management Associates, Inc. 41% 59% 0% 10% 20% 30% 40% 50% 60% 70% No Yes Does your organization have a cross-domain services management group? Feb 2011, Sample Size = 155
  13. 13. Integration, Convergence, or Unification? Some Definitions • Integration – Connecting independent products together to achieve broader coverage of the managed environment. Can be event- level, GUI-level, or data-level • Convergence – Collecting together a series of related products (usually from a single vendor) and pre-integrating them for simply modular deployment. Usually includes common dashboard, standard look & feel and seamless navigation between products. May still require multiple databases • Unification – A single executable solution that covers multiple technologies, domains, functions, and operator use cases with a single central database Slide 13 © 2013 Enterprise Management Associates, Inc.
  14. 14. 4 ‘C’s of Effective Integrated/Converged/Unified Management Coverage • Finding solutions that can collect and present all of the data required for effective visibility Capabilities • Finding solutions with sufficient feature scope to truly reduce MTTR, by facilitating accelerated identification, diagnosis, and analysis Complexity • Finding approaches that are not „brittle‟ due to multiple integration points between independent products Cost • Finding approaches that don‟t break the bank – either up front or over the long run Slide 14 © 2013 Enterprise Management Associates, Inc.
  15. 15. Unifying Infrastructure Management Objectives and Requirements for Success • Scalability… to grow • Flexibility… to adapt • Multi-domain… to cross boundaries • Multi-function… to facilitate workflows • Multi-tenant… to serve all audiences Key Results • Visually intuitive consoles and dashboards • Reduced/eliminated “data set contention” • Clarity across the organization • Focus on service rather than blame Slide 15 © 2013 Enterprise Management Associates, Inc.
  16. 16. Bonus Results: Lower Total Cost of Ownership Using a unified or converged management solution results in… • Lower licensing & support costs  Fewer products to acquire/maintain • Lower product deployment costs  Fewer products to configure, deploy, and integrate • Lower training costs  Fewer products with which to build expertise • Lower administrative costs  Lighter administrative/maintenance load Slide 16 © 2013 Enterprise Management Associates, Inc.
  17. 17. Unified Infrastructure Management In Practice © 2013 Enterprise Management Associates, Inc.
  18. 18. Industry standard for Industry standard for IT automation Solutions & Services Who are we?
  19. 19. Our solutions empower people to proactively manage and control IT assets remotely, easily and efficiently from one integrated Web-based platform Who are we?
  20. 20. • 23 offices, 450+ employees worldwide • 15,000+ Customers • Enterprises and Service Providers Kaseya Started in 2000 Washington California Virginia Florida Brazil The Netherlands UK France GermanyBritish Isles South Africa India China Singapore Australia
  21. 21. A single Kaseya user can proactively manage 1,000s of automated IT systems tasks in the same amount of time required by a team of technicians using other techniques. Why Kaseya?
  22. 22. www.kaseya.com Discover the State of IT • Systems • Assets • Mobile Devices • Network Devices Manage the State of IT • Scheduling • Procedures • API/Messaging Automate the State of IT • Reporting • Dashboards • Interactive Data Views IT Configuration Management Asset Management Security Business Continuity Service Delivery Systems Monitoring • Remote Management • Software Deployment • Power Management • Image Deployment • Desktop Migration • Mobile Device Management • Network Discover & AD • Hardware/Software • Asset Management • Virtual Machine Management • AntiVirus • AntiMalware • BYOD • Patch Management • Software Updates • Image Backup • Image Virtualization • File & Folder Backup • Service Desk/Ticketing • Policy Management • Service Billing • Policy Compliance • Time Tracking • Systems Checks & Alerts • Agent Monitoring • Enterprise Monitoring • Agent-less Monitoring • Log Monitoring • Cloud Monitoring Unified Management
  23. 23. www.kaseya.com
  24. 24. Sneak Peek…
  25. 25. EMA: Key Takeaways • Unified/Converged management addresses both tactical and strategic needs of IT Ops • Essential element for supporting cross-domain, service- oriented transition • Can drastically improve responsiveness to incidents • Can lower management tools total cost of ownership Slide 25 © 2013 Enterprise Management Associates, Inc.
  26. 26. Q&A & Final Thoughts Discover: Attend a solution Overview: http://www.kaseya.com/resources /webinars/en/kaseya-solution- overview Contact us: 1 (877) 926-0001 sales@kaseya.com Learn more: www.kaseya.com

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