Kaseya: 5 Tips for Education IT Directors


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Kaseya: Managing Remote IT Systems from Your Office: 5 Tips for Education IT Directors

Jared Henry, IT Director
Wills Point Independent School District

Gary Frenkel, IT Support Specialist
The Wharton School - Graduate Division

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Kaseya: 5 Tips for Education IT Directors

  1. 2. Introductions <ul><li>Moderator: </li></ul><ul><li>Gwen Solomon, Web Editor </li></ul><ul><li>Tech & Learning Custom Projects </li></ul>
  2. 3. Speakers <ul><li>Gerald Beaulieu </li></ul><ul><li>Director of Product Marketing, Public & Private Sector solutions </li></ul><ul><li>Kaseya </li></ul><ul><li>Jared Henry </li></ul><ul><li>IT Director </li></ul><ul><li>Wills Point Independent School District </li></ul><ul><li>Gary Frenkel </li></ul><ul><li>IT Support Specialist </li></ul><ul><li>The Wharton School – Graduate Division </li></ul>
  3. 4. Agenda <ul><li>Introduction </li></ul><ul><li>Challenges </li></ul><ul><li>Solutions </li></ul><ul><li>Results </li></ul><ul><li>Five Tips </li></ul>
  4. 5. Gerald Beaulieu <ul><li>Director of Product Marketing </li></ul><ul><li>Public & Private Sector solutions </li></ul><ul><li>Kaseya </li></ul>
  5. 6. Jared Henry <ul><li>IT Director </li></ul><ul><li>Wills Point </li></ul><ul><li>Independent School District </li></ul>
  6. 7. Gary Frenkel <ul><li>IT Support Specialist </li></ul><ul><li>The Wharton School, </li></ul><ul><li>Graduate Division </li></ul>
  7. 8. Distributed Computing on the Rise The State of Remote <ul><li>90% of corporate PCs are deployed outside of HQ </li></ul><ul><li>75% of US workers will be mobile by 2012 </li></ul><ul><li>60% of data is generated remotely </li></ul><ul><li>67% of employees use WiFi </li></ul><ul><li>90% of employees work in remote offices </li></ul><ul><li>80% of enterprise resources are accessed via the WAN </li></ul>Business Drivers <ul><li>Increased mobility </li></ul><ul><li>Tighter budgets </li></ul><ul><li>Shortage of qualified staff </li></ul><ul><li>High fuel prices </li></ul><ul><li>Home sourcing </li></ul><ul><li>Enabling technology </li></ul><ul><li>Competitive parity </li></ul><ul><li>M&A </li></ul><ul><li>Globalization & consolidation </li></ul><ul><li>Changing workplace culture </li></ul>
  8. 9. Top 5 Remote IT Management Challenges How to protect endpoints How to eliminate data loss How to patch How to distribute new software How to discover & manage assets 1 2 3 4 5
  9. 10. Remote IT Challenge #1 Principal Needs Help in Dallas…but you are in Houston Flash Zero-Day on Android BSOD
  10. 11. Remote IT Tip #1 <ul><li>Proactively protect endpoints against attack </li></ul><ul><ul><li>Settle for nothing less than automatic threat handling </li></ul></ul><ul><ul><li>Consider threat protection within context of other sysadmin issues </li></ul></ul><ul><ul><li>Explore use of flexible Admin credentials </li></ul></ul><ul><li>Balance maximum protection and minimum impacts to PC performance </li></ul>
  11. 12. Remote IT Challenge #2 <ul><li>Distributed data </li></ul><ul><ul><li>Requires varying levels of visibility, access, and protection </li></ul></ul><ul><ul><li>$160 to manage 1 record/year (Gartner) </li></ul></ul><ul><ul><li>Failure to manage may cost additional $100/record (WSJ) </li></ul></ul><ul><li>Mixed user types and heterogeneous school environments </li></ul><ul><li>Dynamic regulatory requirements </li></ul>
  12. 13. Remote IT Tip #2 <ul><li>Use policy-based methods to protect end user data on and off the network </li></ul><ul><ul><li>Fixed vs portable assets </li></ul></ul><ul><ul><li>Users & groups </li></ul></ul><ul><ul><li>Develop/improve best practice </li></ul></ul><ul><ul><ul><li>Monitoring & log parsing </li></ul></ul></ul><ul><ul><ul><li>Port management </li></ul></ul></ul><ul><ul><ul><li>Encryption </li></ul></ul></ul><ul><ul><ul><li>Allowed/disallowed applications </li></ul></ul></ul><ul><li>Integrate data management (backup & retention) with audit requirements and internal needs </li></ul>
  13. 14. Remote IT Challenge #3 12/14/10. Patch Tuesday. You have 24 schools and 5,000 remote users. How did you patch the machines? And how long did it take?
  14. 15. Remote IT Tip #3 <ul><li>Implement policy for patch delivery, test, and rollback </li></ul><ul><li>Embrace automation to deploy patches in minutes </li></ul><ul><ul><li>Proactive identification of potential configuration threats </li></ul></ul><ul><ul><li>Real-time deployment and hands-free remediation </li></ul></ul><ul><li>Evaluate, refine and enhance </li></ul>
  15. 16. Remote IT Challenge #4 <ul><li>A Professor completes a web-based product-demo to justify additional grant funding </li></ul><ul><li>She needs to send a short demo recap video to additional stakeholders </li></ul><ul><li>Her Camtasia license is expired </li></ul><ul><li>She’s in the Far East with poor Internet connectivity </li></ul><ul><li>She has no VPN access </li></ul><ul><li>She’s up for tenure and can’t afford to lose the grant </li></ul>4
  16. 17. Remote IT Tip #4 <ul><li>Leverage automatic deployment techniques </li></ul><ul><ul><li>Extends IT reach via Group policy </li></ul></ul><ul><ul><li>Automated SW deployment becomes user-driven service delivery </li></ul></ul><ul><ul><li>Other scripts </li></ul></ul><ul><li>Layer in additional remote troubleshooting </li></ul><ul><ul><li>Remote reboot, registry inspection </li></ul></ul><ul><li>Consider benefits & impacts to existing service desk or ticketing process </li></ul>How to distribute software 4
  17. 18. Remote IT Challenge #5 <ul><li>Memory recall announced on primary laptop used by your remote salesforce </li></ul><ul><li>PC inventory is 5 years old and only 30% complete </li></ul><ul><li>End of quarter </li></ul><ul><li>15 branches in 5 countries </li></ul><ul><li>30 day deadline for “no-cost memory swap” </li></ul>
  18. 19. Remote IT Tip #5 <ul><li>Discover 100% of PC assets using agent technology </li></ul><ul><ul><li>Eliminate physical inventory process (avoid emails to end users) </li></ul></ul><ul><ul><li>Ensure completeness of inventory across entire domain (or rogue) </li></ul></ul><ul><li>Create electronic inventory </li></ul><ul><ul><li>Build business case for PC refresh </li></ul></ul><ul><ul><li>Satisfy proof of inventory (for auditors) </li></ul></ul><ul><ul><li>Avoid VPN </li></ul></ul>
  19. 20. Recap: 5 Tips for Remote IT Management Ensure complete , real-time coverage of all PCs and servers – with flexible Admin credentials Integrate data management requirements with service delivery processes Utilize automation to define, deliver, and manage patch deployment – and manage the impacts Enable user-based service requests – only if needed Use automatic discovery and inventory to capture 100% of network assets (or rogue) How to protect endpoints How to eliminate data loss How to patch How to distribute new software How to discover & manage assets 1 2 3 4 5
  20. 21. About Kaseya <ul><li>Value Proposition </li></ul><ul><ul><li>A single Kaseya user can proactively manage 1,000s of automated IT systems tasks in the same amount of time required by a team of technicians using other techniques. </li></ul></ul><ul><li>Key Facts </li></ul><ul><ul><li>Founded 2000 & HQ in Switzerland </li></ul></ul><ul><ul><li>Privately held, no debt, no external capital requirements </li></ul></ul><ul><ul><li>33 offices worldwide in 20 countries with 450+ employees </li></ul></ul><ul><ul><li>10,000+ customers </li></ul></ul><ul><ul><li>5,000,000+ assets managed </li></ul></ul><ul><ul><li>Patented technology and FIPS 140-2 compliant </li></ul></ul>
  21. 22. Kaseya Enterprise Edition (EE) for Automated Systems Management <ul><li>Comprehensive </li></ul><ul><ul><li>Automates all systems management tasks </li></ul></ul><ul><ul><li>Integration friendly </li></ul></ul><ul><ul><li>Scalable and flexible </li></ul></ul><ul><li>Uncomplicated </li></ul><ul><ul><li>Lightweight </li></ul></ul><ul><ul><li>Cross platform </li></ul></ul><ul><ul><li>Easy to install & use via a single pane </li></ul></ul><ul><li>Affordable </li></ul><ul><ul><li>On-premise or SaaS </li></ul></ul>
  22. 23. Kaseya IT Toolkit (ITK) for Remote PC Access <ul><li>IT Toolkit </li></ul><ul><ul><li>Simple, yet powerful, set of remote access tools </li></ul></ul><ul><ul><ul><li>Command line access </li></ul></ul></ul><ul><ul><ul><li>Event viewer </li></ul></ul></ul><ul><ul><ul><li>FTP </li></ul></ul></ul><ul><ul><ul><li>Task manager </li></ul></ul></ul><ul><ul><ul><li>Video chat </li></ul></ul></ul><ul><ul><li>Troubleshoot without taking control </li></ul></ul><ul><li>Cloud-based </li></ul><ul><li>No setups </li></ul><ul><li>Upgrade to EE anytime </li></ul>
  23. 24. Our Customers Other Market Leaders Universities and K-12 Schools Hospitals and Care Facilities
  24. 25. Proven ROI <ul><li>Cano Petroleum (100 PCs) usedEE to demonstrate SOX compliance with 100% IT control </li></ul><ul><li>Integrated Health Management (250 workstations) achieved target HIPAA compliance every year since EE first deployed </li></ul><ul><li>BankFirst (150 PCs) used EE to satisfy FDIC compliance regulations – since 2007 </li></ul><ul><li>Advanced Motion Control (500 workstations) used EE to reduce monthly CADD updates from 2 hrs/PC to 5 mins/PC </li></ul><ul><li>Redbox (10,000 clients) used EE to reduce number of kiosk-technician visits by 90% in 1 year </li></ul><ul><li>National Health Service (1,000 PCs) saved 15 hrs/month on mandatory SW updates with EE </li></ul><ul><li>Family Health Center – San Diego (1,000 PCs) deployed EE and improved core application uptime from 85% to 99.6% </li></ul><ul><li>Virginia Tech (500 PCs) used Remote Access (IT Toolkit) to decrease MTTR by 83% </li></ul><ul><li>N. Canejos School District (500 clients) saved $100K with automation and increased PC availability from 80% to 99% </li></ul>Reduce Risk Reduce Cost Improve Service
  25. 26. Other Accolades Industry Awards Industry Reviews “ Service automation is vital to IT success. Kaseya is purpose-built for this next era of computing.” OVUM, 2010 (#TA001974ITM) “ Easy to install and administer product.” Gartner, 2009 (#G00163528) “ Kaseya’s strength lies in the ease of implementation, support for their customers, and comprehensive service level management.” IDC, 2009 (#219336) “ Kaseya’s IT Automation Framework can help many types of IT management organizations. Quickly. Affordably.” EMA, 2008 (#1429091307
  26. 27. Today’s Webinar <ul><li>Gerald Beaulieu </li></ul><ul><li>IT Automation Expert </li></ul><ul><li>Kaseya </li></ul><ul><li>Jared Henry </li></ul><ul><li>IT Director </li></ul><ul><li>Wills Point Independent School District </li></ul><ul><li>Gary Frenkel </li></ul><ul><li>IT Support Specialist </li></ul><ul><li>The Wharton School – Graduate Division </li></ul>
  27. 28. Polling Question Would you like to learn more about how IT automation can change the way you manage your IT systems? - Yes, I’d like to try IT automation in my own IT environment - Yes, but I have no idea what IT automation costs - Yes, please have someone contact me - No, not at this time
  28. 29. Q&A and Resources <ul><li>Learn More About Kaseya </li></ul><ul><ul><li>www.kaseya.com/PPSresources </li></ul></ul><ul><li>Contact Kaseya </li></ul><ul><ul><li>[email_address] or toll free +1 877-692-2003 </li></ul></ul><ul><li>Join the Kaseya Conversation </li></ul><ul><ul><li>www.kaseya.com/community.aspx </li></ul></ul><ul><li>Free IT Toolkit Trial </li></ul><ul><ul><li>http://www.kaseya.com/ittoolkit.aspx </li></ul></ul>
  29. 30. Thank You! www.techlearning.com www.kaseya.com/solutions/education.aspx