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Italy is no stranger to the reactive model of IT services. With a majority of companies with fewer than 50 personal computers and 5 servers, the approach to outsourced IT systems administration has been one of “get the IT guy over here to fix it”. Demonstrating the value of automated IT services has been an arduous process in Italy, but one that we have solved by demonstrating the value of a comprehensive IT service. Join me for this session as I discuss this transformation and provide you with some insight and ideas on how you can leverage this for your own market.