Kaseya Connect 2013: Policy-Driven Approach to Delivering IT Services

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Have you struggled to map your IT services with your network assets? Are you processing routines manually to ensure they happen? Do you know what assets are in compliance with your IT Services? Join us for this informative session as we answer these challenges through an automated policy driven approach to delivering your IT Services. Hear from one of your peers on how they have transformed their service delivery to nested polices and see how they pinpoint problem areas before they become an issue.

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Kaseya Connect 2013: Policy-Driven Approach to Delivering IT Services

  1. 1. Policy-Driven Approachto Delivering IT Services
  2. 2. Chad GniffkeProduct ManagerAliso Viejo, CAGerald BeaulieuVP, Product MarketingAliso Viejo, CA
  3. 3. www.kaseya.comScott BrownOwner, TimbukTechPeoria, IL
  4. 4. www.kaseya.comLive Poll
  5. 5. www.kaseya.comGrab business cards fromthe smart people
  6. 6. Who Gets It?• Policy Management is part of thecore license. Everyone has accessto it.• A few SaaS configurations do notcurrently own it, but it is easy toupgrade
  7. 7. Scott’s Goals for PM• Save time & streamline onboarding• Less configuration mistakes inKaseya• Increased management accuracy• Scalability
  8. 8. What did you learn?• Changed it 3+ times• The more granular you are thebetter off you will be• If you end of with a hundredpolicies, don’t worry – it is good!• Should have “dipped our toe in”sooner
  9. 9. www.kaseya.comDecreaseManagement.ComplianceAutomation.
  10. 10. www.kaseya.comOrganizationis the KEY
  11. 11. www.kaseya.comGreater Granularity
  12. 12. www.kaseya.comServiceCompliance
  13. 13. www.kaseya.comNo MoreOver-Assignment
  14. 14. www.kaseya.comEfficient ClientOn-BoardingWorkflow
  15. 15. www.kaseya.comIntelligentService DiscoveryAnd Assignment
  16. 16. www.kaseya.comNew LabelingSystem in 6.3
  17. 17. Scott’s Goals for PM• Save time & streamline onboarding• Less configuration mistakes inKaseya• Increased management accuracy• Scalability
  18. 18. Unexpected Benefits• Change management – unknowninstallations• More than on-boarding – ConsistentService Delivery• Auto-adjusting based on status ofthe machine
  19. 19. www.kaseya.comWhere toget started?
  20. 20. www.kaseya.comCopy TemplatesPolicy Management
  21. 21. www.kaseya.com
  22. 22. Templates and Policy:The Next Steps• Matt Warburton and Ray Barber• Tomorrow at 3:00PM• Acacia Ballroom
  23. 23. www.kaseya.comWANT MORE?COME SEE USIN THE LAB!

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