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Kaseya IT ServicesExpand Your IT Service Delivery WithoutExpanding Your BudgetWesley Chambers
ABOUT KASEYA             Leader of IT Systems+ Founded In                                   + 12,000+ Customers2000       ...
Meet Wesley Chambers      Wesley Chambers      Account Manager      with Kaseya since 2010
KEY POINTS TO WALK AWAY WITH    Work on your              Immediate1   business, “NOT”, in    your business               ...
What is Kaseya IT Services (KITS)?Kaseya IT Services involves three important elements: people, process and technologyVirt...
Did you know?•   Using our monitoring services you can reduce    your total alarm volume by 30%     o   Only half of the r...
Setting up Best Practices+Tasks & Projects+Leveraging our Expertise
What does KITS offer?                                   Projects and Tasks+ 2 Projects A Month                            ...
What are our Processes & Certifications?    System Certifications     Virtual Engineer Certifications+ IS0 27001 Certified...
Utilizing the Kaseya Professionals                    Kaseya Best Practices+ Important monitor sets for  servers or workst...
What are customers saying about KITS?“   I think you guys are doing a great job. The team is    always very polite and hel...
KITS Rate Card        Description           Workstation     ServerVirtual Monitor(backup included)                N/A     ...
Savings ExampleNETWORK ENVIROMENT: 500 Workstations + 50 ServersCOST per L2 TECHNICIAN: $50,000 fully burdened         MSP...
Q2 2013 Promotion!KITS 50% OFF PROMOTION : Expires 6/30/2013+ Receive 50% off any combination of IT Service: Monitoring or...
KEY POINTS TO WALK AWAY WITH    Work on your              Immediate1   business, “NOT”, in    your business               ...
FOR INQUIRIESEMAIL: INSIDE.SALES@KASEYA.COMORCALL:USA 855.452.7392CANADA 855.585.6164
Expand your IT Service Delivery without expanding your budget
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Expand your IT Service Delivery without expanding your budget

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Learn how you can easily scale your resources without incurring the high costs usually associated with hiring staff, by using Kaseya IT Services

During this webinar, you'll hear Wesley Chambers of Kaseya, discuss how current Kaseya customers utilize Kaseya IT Services to strategically grow their business without incurring high costs.
Benefits of using Kaseya IT Services:

Increase bottom-line profitability
Provide 24x7x365 Monitoring and Management
Eliminate the "noise"
Exceed user service level expectations
Scale without hiring staff or adding overhead
Maximize the usage of your technical resources and focus your staff on higher-level support
Extend your ability to provide a full range of IT service capabilities

Published in: Technology
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Expand your IT Service Delivery without expanding your budget

  1. 1. Kaseya IT ServicesExpand Your IT Service Delivery WithoutExpanding Your BudgetWesley Chambers
  2. 2. ABOUT KASEYA Leader of IT Systems+ Founded In + 12,000+ Customers2000 Millions of assets managed+ Privately HeldNo debt, no external capital + Patented IT Servicerequirements Delivery Process 24 patents pending+ 33 Office WorldwideLocated in 23 countries + ITIL v2 & v3 compatible IT Service Best Practice Providing enterprise-class IT Systems Management for Everybody
  3. 3. Meet Wesley Chambers Wesley Chambers Account Manager with Kaseya since 2010
  4. 4. KEY POINTS TO WALK AWAY WITH Work on your Immediate1 business, “NOT”, in your business 2 Scalability3 Make More! Grow your bottom line!
  5. 5. What is Kaseya IT Services (KITS)?Kaseya IT Services involves three important elements: people, process and technologyVirtual MonitoringYour first line of defense Your Kaseya Virtual Engineer will perform24x7x365 monitoring and asset inventorymanagement to ensure thehealth, availability and performance of yourIT infrastructures.Virtual ManagementA proactive approach Your Kaseya Virtual Engineer 24x7x365 willapply a proactive approach to managing andresolving IT issues before they have criticalimpact to your business.
  6. 6. Did you know?• Using our monitoring services you can reduce your total alarm volume by 30% o Only half of the remaining alarms represent time sensitive issues o Imagine getting notified prior to your customer calling?• Using our management services you can reduce your proactive tickets/alarms by 76%+ o Of the remaining 24% tickets, the majority require an on-site visit (turn a screwdriver)• Our services can get you to be 24/7 without hiring a single technician o Fully cross-trained technical staff without every having to pay for training, worrying about retention, and worrying about HR issues• Our services impact your profitability o Fix your operating costs. Know what each endpoint will cost you as your quote that new proposal and maintain your Gross Margins o Validate your business model in advance vs. waiting to year end, and realizing you miscalculated your costs
  7. 7. Setting up Best Practices+Tasks & Projects+Leveraging our Expertise
  8. 8. What does KITS offer? Projects and Tasks+ 2 Projects A Month + 25 Tasks A Month+ A project is a request that can be + A task is a request that can be completed within 6 hour window completed within 2 hour window+ Migrating Server + Assign user rights/permissions+ Restoring Backup Image + Add AD user(s)+ Install proprietary application(s) on all + Schedule reboot of server and confirm necessary endpoints all necessary applications start-up
  9. 9. What are our Processes & Certifications? System Certifications Virtual Engineer Certifications+ IS0 27001 Certified + MCP + Microsoft Certifications (Exchange & AD) + CCNA + CCNP + ITIL + RedHat + VM Ware + Kaseya Certified
  10. 10. Utilizing the Kaseya Professionals Kaseya Best Practices+ Important monitor sets for servers or workstations+ Experience with 1000’s of endpoints+ Confidence in patch management+ Using Kaseya to the fullest
  11. 11. What are customers saying about KITS?“ I think you guys are doing a great job. The team is always very polite and helpful when I make requests. I appreciate the service you guys provide. Tracy Chambers | IT Guru ”“ First off I’d like to say JOB Well Done!!! KITS support team is always on the ball and quick to respond to us. You guys are doing a great job on that end. Daniel Arcement | IronEdge Group ”“ I used to have a staff for NOC services and you have replaced them. I have seen my tickets cut in half because of your service. This is been very positive for us and we are very pleased. Kevin Tobey | Tobey Consulting ”
  12. 12. KITS Rate Card Description Workstation ServerVirtual Monitor(backup included) N/A $10Virtual Monitor + Patching N/A $15Virtual Management(patch & backup included) $6 $40Virtual Management +Kaseya Antivirus $10 $44
  13. 13. Savings ExampleNETWORK ENVIROMENT: 500 Workstations + 50 ServersCOST per L2 TECHNICIAN: $50,000 fully burdened MSP Expense IT Services Solution# of Techs Monthly Annually # of Techs Monthly Annually 4 $ 16,667 $ 200,000 35+ $ 5,000 $ 60,000 ANNUAL SAVINGS $140,000
  14. 14. Q2 2013 Promotion!KITS 50% OFF PROMOTION : Expires 6/30/2013+ Receive 50% off any combination of IT Service: Monitoring or Management+ Flexible Onboarding Dates: 5th, 10th, 15th, or 20th of the Month
  15. 15. KEY POINTS TO WALK AWAY WITH Work on your Immediate1 business, “NOT”, in your business 2 Scalability3 Make More! Grow your bottom line!
  16. 16. FOR INQUIRIESEMAIL: INSIDE.SALES@KASEYA.COMORCALL:USA 855.452.7392CANADA 855.585.6164

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