Adding MDM to Your ServiceDelivery Model  Gerald Beaulieu               Jacob Braun, President & COO,  Director, Product M...
Agenda• License Update• How to approach and position MDM• Pricing and Packaging Options• Your questions throughout
Kaseya Agent License Update       An Agent is an Agent!
Mobile Agent License Options• Short Term (Pre 6.3)  – Transfer Unused Agents to Mobile Pool  – Purchase Mobile Agents at S...
Reality Check: Mobile DeviceManagement• 64% of top MSPs offer MDM for Tablets  and Smartphones• Truly cross-platform? Unkn...
Mobile Device Management:The Playing Field Grows• Android or Apple iOS?• Tablets different from smartphones?• Who writes a...
Step 1: Understand Your CustomerNeeds• Don’t just add mobile devices for the sake of doing so• Ensure the necessary applic...
Step 2: Show the Value of MDM• Increases employee productivity• Enables better control of devices• Industry Impact• Know t...
Step 3: Understand and Avoidthe Pitfalls• Most mobile devices aren’t designed for the  workplace• Certain things can’t be ...
Step 4: Security is Paramount• Make sure data is secure• Mobile devices - especially tablets - subject to theft• Focus on ...
Step 5: Turn Freebies into Premiums• Don’t perform configurations ad hoc• Develop services packages that add value• Create...
Step 6: Understand the Benefitsfor YOU• One-click provisioning saves time and manpower• Customers expect MSPs to manage mo...
Packaging Options•   Per Incident     – Fixed or Per 15 minute Increments•   Per Device     – Treat as 1st class citizen• ...
Pricing Concepts• By Device Pricing Devices to be managed           One Off Charges   Monthly Charge                      ...
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Kaseya Connect 2012 - ADDING MDM TO YOUR SERVICE DELIVERY MODEL

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What's the best approach to providing Mobile Device management for your customers? Is it just another device? Should you charge more or less? Or perhaps you are considering a per user model. Join us as we review the various approaches and share ideas in this open forum discussion.
Presented by: Gerald Beaulieu, Director of Product Marketing Kaseya & Jacob Braun President of Waka Digital Media Corp.

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Kaseya Connect 2012 - ADDING MDM TO YOUR SERVICE DELIVERY MODEL

  1. 1. Adding MDM to Your ServiceDelivery Model Gerald Beaulieu Jacob Braun, President & COO, Director, Product Marketing Waka Digital Media Kaseya Corporation
  2. 2. Agenda• License Update• How to approach and position MDM• Pricing and Packaging Options• Your questions throughout
  3. 3. Kaseya Agent License Update An Agent is an Agent!
  4. 4. Mobile Agent License Options• Short Term (Pre 6.3) – Transfer Unused Agents to Mobile Pool – Purchase Mobile Agents at Standard Cost• Long Term (Post 6.3) – All Agents in one License Pool – Purchase Agents to one pool
  5. 5. Reality Check: Mobile DeviceManagement• 64% of top MSPs offer MDM for Tablets and Smartphones• Truly cross-platform? Unknown• Per-user or per-device pricing? To be determined source: MSPmentor 100 survey, October 2011
  6. 6. Mobile Device Management:The Playing Field Grows• Android or Apple iOS?• Tablets different from smartphones?• Who writes and enforces user policies?• Can MSPs really manage employee- owned devices?
  7. 7. Step 1: Understand Your CustomerNeeds• Don’t just add mobile devices for the sake of doing so• Ensure the necessary applications are available for mobile platforms• Discovery is a big piece of the equation
  8. 8. Step 2: Show the Value of MDM• Increases employee productivity• Enables better control of devices• Industry Impact• Know the selling points BEFORE meeting with the customer
  9. 9. Step 3: Understand and Avoidthe Pitfalls• Most mobile devices aren’t designed for the workplace• Certain things can’t be enforced, such as tracking• What companies might gain in ease of use could be lost in management capabilities
  10. 10. Step 4: Security is Paramount• Make sure data is secure• Mobile devices - especially tablets - subject to theft• Focus on ways to lock down mobile devices as much as possible• Find devices when they grow legs
  11. 11. Step 5: Turn Freebies into Premiums• Don’t perform configurations ad hoc• Develop services packages that add value• Create custom packages depending on customer needs
  12. 12. Step 6: Understand the Benefitsfor YOU• One-click provisioning saves time and manpower• Customers expect MSPs to manage mobile devices• Increase customer satisfaction and stickiness
  13. 13. Packaging Options• Per Incident – Fixed or Per 15 minute Increments• Per Device – Treat as 1st class citizen• Per Device Type – iOS vs Android vs SmartPhone vs Tablet• Per User – Include with “Premium” Plan – Limit to 3-4 devices per user• Service Offerings – Mobile Audit and Provisioning – Policy and Compliance Reporting – Tracking – Lost and Stolen Management
  14. 14. Pricing Concepts• By Device Pricing Devices to be managed One Off Charges Monthly Charge (per device) (per device) 1-10 $40 $25 11-25 $35 $22 26-50 $30 $20 51-100 $20 $18 101+ $15 $15• By Service Service One Off Charges Monthly Charge (per device) Setup Fee (one-off) $30 Audit $3 Policy Compliance enforcement $3 Tracking $5 Lost or Stolen $5• By Platform Platform One Off Charges Monthly Charge (per device) iPad $30 $25 iPhone $30 $20 Android $30 $15 Blackberry $30 $25 Windows $30 $15
  15. 15. Thanks!

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