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Office 365 User Adoption Roadmap Step by Step Kettukari SPS Brussels 19.10.2019

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Office 365 User Adoption Roadmap Step by Step - A Case Study / Karoliina Kettukari / SharePoint Saturday Brussels Belgium / 19.10.2019

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Office 365 User Adoption Roadmap Step by Step Kettukari SPS Brussels 19.10.2019

  1. 1. Office 365 user adoption roadmap step by step A case study Karoliina Kettukari | @Kettukari SharePoint Saturday Belgium 19.10.2019 #SPSBE
  2. 2. Platinum Gold Silver Community Thanks to our sponsors!
  3. 3. • Consultant at Digital Illustrated • Co-creating organisational change • Planning digital workplace user adoption journey together • Developing internal communications and enhancing teamwork with Office 365 Karoliina Kettukari @kettukari LinkedIn
  4. 4. Hello from the Finnish user adoption scene! • Cloud first • Microsoft first • Low hierarchy • Skills > titles • Perpetual motion machine
  5. 5. Let’s learn Finnish! (Part of) user adoption: implementing new IT systems to an organisation via trainings and other activities. Widely hated term amongst Finnish IT consultants. J A L K A U T U S
  6. 6. Case organisation • Large Finnish organisation • Locations around Finland • Mostly white collar workers with company laptops and phones • E-mail and meeting driven organisational culture Technical baseline • SharePoint 2013 workspaces • Local storage drives • Office 365 environment ready • E3/E5 licences
  7. 7. Office 365 user adoption: what we did? 1. Enabling working in the cloud 2. Finding internal owners 3. Current state analysis 4. Management engagement 5. Challenges & solutions pilots 6. Technical trainings & support 7. Best practises & Teamwork development 8. Process development 1-3/2018 3/2018 3-6/2018 8-12/2018 9-10/2018 11-12/2018 → 1/2019 →
  8. 8. E-mail migration • Everybody wants the calendar in the cloud Document migration • Goodbye to old storages.... • ...or so would you think! Teams governance & lifecycle management • From Wild Wild West to Law and Order 1. Enabling working in the cloud Pro tip: Teams only ASAP
  9. 9. In order to meet our high profit targets we have to work in efficient and profitable ways. We have the tools to support this development. Business Unit Manager
  10. 10. 2. Finding internal owners The impossible task? One is not enough: • Products and solutions (Teams, Power Apps etc) • User adoption & modern ways of work • Process development
  11. 11. 3. Current state analysis • You can use formal tools and processes, e.g. Readiness Assessment, Prosci • Or you can just have interviews, make a questionnaire or utilise shadowing Pro tips: • Don’t skip this • Do not let customer do this by themselves
  12. 12. 4. Management engagement Workshops for executive committee, business units managers and secretaries. What’s changing when we’re moving to the cloud? Office 365 overview with emphasis on modern work Challenges & solutions gathering and prioritizing Objectives: • Inspire & engage • Development list
  13. 13. 5. Challenges & solutions pilots • Modern teamwork pilots based on prioritised development list • Active pilots need continuous support Pro tip: • Always have the management as one of your pilot groups! Needs & goals Owner workshop Feedback & Conclusion Team workshops Status meetings
  14. 14. Office 365 has significantly improved communication between teams. Sharing information and knowledge has become easier. People don’t have to be physically at the same place. Teams meetings are handy. Business Unit Manager
  15. 15. 6. Technical trainings & support • Webinars and face to face • Different starting levels • Active internal communication where it reaches the most people Pro tips: • Process or role based instructions • Support group is your new best friend!
  16. 16. 7. Best practises & Teamwork development • Best practises from pilot groups • Learning center focused on modern work • A simple model for teamwork development workshops Pro tips: • First come first served • Empower the customer to survive on their own
  17. 17. You have to be able to stop and think at work. Are you doing the right things – and if things are done right. If you are running from a meeting to another the whole day, there is no room for creativity. HR Manager
  18. 18. 8. Process development • The real business value 💰 • MVP working model Pro tips: • Governance model for Power BI and Power Apps • Need a case? Have a Power Platform case workshop! Work smarter, not harder ;)
  19. 19. Teams active users in last 3 months: 86%
  20. 20. The most beautiful moment in history 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 2018/08 2018/09 2018/10 2018/11 2018/12 2019/01 2019/02 2019/03 2019/04 2019/05 2019/06 2019/08 2019/09 2019/10 Teams Skype
  21. 21. • Technical readiness • Internal engagement • Real life use cases • Organisational change > tools • ...internal engagement partly vanished • No feedback questionnaires • No 2020 user adoption roadmap Aftermath
  22. 22. Let’s learn Finnish! K Ä S I T Y S Perception, viewpoint ”Jalkautusta ei voi käsittää.” = You just can’t understand user adoption.
  23. 23. Thank you! Questions, comments? Karoliina Kettukari @kettukari LinkedIn

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