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This presentation aims to help you manage the process of setting up a wiki as a KM platform.

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  1. 1. Putting Library2.0 into practice: setting up a wiki as a tool for knowledge sharing in a public library Online Information 2008 – 2 December 2008 – Karolien Selhorst – Public Library of Vlissingen
  2. 2. “ When competing hoard your knowledge, but when collaborating share it” (David Gurteen)
  3. 3. The Public Library of Vlissingen: mission (1) <ul><li>The Library of Vlissingen: </li></ul><ul><ul><li>Provides – apart from the main building - services for the nearby situated village, the local hospital and several schools (in a web1.0 world) </li></ul></ul><ul><ul><li>Wants to be where (potential) users are => the customer-oriented digital library (in a web2.0 world) </li></ul></ul><ul><ul><li>Aims to provide tailor-made services to its customers </li></ul></ul>
  4. 4. The Public Library of Vlissingen: mission (2) <ul><li>The digital library of Vlissingen aims to: </li></ul><ul><li>Stimulate user participation </li></ul><ul><li>Be customer oriented </li></ul><ul><li>Foster knowledge-sharing </li></ul><ul><li>Make people information/media literate </li></ul><ul><li>Work with ‘rich media’ </li></ul>
  5. 5. Making use of hidden staff talent <ul><li>In order to realise those ambitions the library wants to make more and better use of hidden staff talent and facilitate knowledge sharing </li></ul><ul><li>A ‘knowledge scan’ was organised </li></ul><ul><li>One of the findings was that the intranet did not meet the needs of library workers </li></ul>
  6. 6. A wiki as intranet ‘alternative’ <ul><ul><li>Despite the low popularity of the intranet, library workers indicated that they were eager to share knowledge through ‘a similar medium’ </li></ul></ul><ul><ul><li>The idea for a wiki, essentially a knowledge-sharing tool, arose </li></ul></ul>
  7. 7. What is a wiki? <ul><ul><li>“ A wiki is a website that allows visitors to add, remove, edit and change content.” (Wikipedia) </li></ul></ul><ul><ul><li>Wiki: ‘quick quick’ (in Hawaiian) </li></ul></ul><ul><ul><li>Open or closed </li></ul></ul>
  8. 8. Why wiki? <ul><ul><li>Easy and quick to edit and update </li></ul></ul><ul><ul><li>Anyone can make changes </li></ul></ul><ul><ul><li>Low barrier for sharing </li></ul></ul><ul><ul><li>Content is free-form </li></ul></ul><ul><ul><li>Flexible and thus supports incremental knowledge creation </li></ul></ul><ul><ul><li>… </li></ul></ul>
  9. 9. Library wikis in practice <ul><li>Staff intranet: team collaboration and communication </li></ul><ul><li>Co-operative projects and collaborative authoring </li></ul><ul><li>Knowledge repository/KM tool </li></ul><ul><li>Subject guide </li></ul><ul><li>Planning space </li></ul><ul><li>… </li></ul>
  10. 10. Setting up a wiki in six steps
  11. 11. Step 1: Planning <ul><ul><li>Evaluation of workplace culture and environment </li></ul></ul><ul><ul><li>Establishing the purpose and the scope of the wiki </li></ul></ul><ul><ul><li>Early involvement of future users </li></ul></ul><ul><ul><li>Identifying resources for creating and maintaining the wiki </li></ul></ul><ul><ul><li>Choice of wiki software and wiki host </li></ul></ul>
  12. 12. Step 2: Wiki design <ul><ul><li>Lay-out/visual design: ‘look & feel’ of organisation </li></ul></ul><ul><ul><li>Initial structure of the wiki </li></ul></ul><ul><ul><li>‘ Seeding’ initial content’ (no ‘empty box’) </li></ul></ul><ul><ul><li>Creating documentation and policy rules for the wiki, the so-called ‘wikiquette’ , but do not focus on the ‘rules’! </li></ul></ul><ul><ul><li>Assigning user roles and setting access controls </li></ul></ul><ul><ul><li>Wiki sandbox </li></ul></ul>
  13. 13. Step 3: Testing <ul><ul><li>Careful selection of ‘test unit’ to run a pilot: early-adopters </li></ul></ul><ul><ul><li>advocate wiki use </li></ul></ul><ul><ul><li>Testing involved: testing basic functions, proofreading initial content, testing links, wiki usability </li></ul></ul><ul><ul><li>Importance of involving future users: feedback </li></ul></ul>
  14. 14. Step 4: Launching the wiki and training users <ul><ul><li>Careful planning of training sessions: start with ‘early adopters’ and pay more attention to ‘slow adopters’ </li></ul></ul><ul><ul><li>Create a good handbook </li></ul></ul><ul><ul><li>Promotion: focus on advantages of wiki use (“What’s in it for me?”) and integrate it in daily work practices </li></ul></ul>
  15. 15. Step 5: Managing & maintaining the wiki <ul><li>Appoint a ‘Wiki gardener’ : one person responsible for moderating discussions, reviewing content, reviewing wiki structure to make content easy accessible by everyone </li></ul><ul><li>Technical support by external hosting company </li></ul>
  16. 16. Step 6: Wiki evaluation <ul><li>The evaluation of the implementation process </li></ul><ul><li>The evaluation of the wiki: wiki statistics and user surveys </li></ul>
  17. 17. This is it!
  18. 18. The future: Question Manager <ul><li>At this moment, we are developing a software that will complement the wiki and support the way library staff deals with customer enquiries. </li></ul><ul><li>Library service is based on teams of knowledge experts </li></ul><ul><li>A revolutionary new way of working in a Dutch public library </li></ul>
  19. 19. Wiki lessons learned <ul><li>The success of a wiki depends on user contribution and enthousiasm </li></ul><ul><li>Involve your end-users from the beginning </li></ul><ul><li>‘ Reward people’ for contributing to the wiki </li></ul><ul><li>A wiki complements, but does not replace face-to-face sharing </li></ul><ul><li>‘ Seed’ the wiki </li></ul><ul><li>Integrate the wiki in daily working practices </li></ul>
  20. 20. Thank you for your attention! Questions? [email_address]