This was a keynote presentation delivered for the Lord Mayor of Brisbane, at one of his business forums.
Focusing on how to be a successful local business, utilising the three main strategies of, 1. Best Team, 2. World Class Service, 3. Innovation
11. To become internationally recognised as the ultimate
destination for an amazing dream ring experience, with
engagement rings that are totally unique, that brides
will love forever
Vision
12. Is to provide an amazing environment where our clients
can meet the most passionate and talented jewellery
professionals who are committed to achieving
excellence and delivering heart stopping moments to
make the Xennox Diamonds experience truly
memorable.
Mission
13. We believe that everyone should have the opportunity
to wear a beautifully designed and custom made
diamond engagement and wedding ring with diamonds
that sparkle brilliantly, that they will love in 50 years as
much as they do today.
Purpose
14. Are you and your team, clear on your
Vision, Mission & Purpose?
15. 2
Give every client a GIFT
- Greeting - warm friendly smile within 3 sec
- Introduce yourself, handshake if appropriate
- Find their Y - Get to know them
- Transform their experience
G
I
F
T
World Class Service Strategy
16. Do you have a framework for delivering
phenomenal service for your clients?
25. Take Home Points
Best Team Strategy- Bring together your ultimate team
World Class Service- Develop a framework for your team
Innovation Strategy- Look for the different crazy ideas
- Be clear on your Vision
- They just might work