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Ias2017 tamingtheenterprise

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Taming the Enterprise: Redesigning the Culture of Enterprise Software (from the 2017 IA Summit)

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Ias2017 tamingtheenterprise

  1. 1. Karen VanHouten UX Therapist @kvh_ia #tamingtheenterprise
  2. 2. R RESTRICTED UNDER 17 REQUIRES ACCOMPANYING PARENT OR ADULT GUARDIAN ADULT LANGUAGE, VIOLENT CRIMES AGAINST END USERS, HIGH FRUSTRATION LEVELS, AND OCCASIONAL ALCOHOL USE #tamingtheenterprise@kvh_ia
  3. 3. witness [wit-nis] noun 1. a person who sees an event, typically a crime or an accident, take place. 2. evidence or proof. verb 1. to see, hear, or know by personal presence and perception. 2. to give or serve as evidence of, testify to. #tamingtheenterprise@kvh_ia
  4. 4. 2 0 0 6 - 2 0 1 2 (THE ORGANIZATION IS A COLLECTION OF CLUSTER F##CKS.) P R E L U D E #tamingtheenterprise@kvh_ia
  5. 5. THIS IS GETTING COMPLICATED Infor Business Solutions* Daly.commerce Varial Software NxTrend Technology Aperum IncoDev Software Lilly Software Assoc. Mercia Software MAPICS Paragon Intuitia Holdings Alpine Systems Formation Systems, Inc Datastream GEAC ERP Extensity Systems Union SSA Global Profuse Workbrain Hansen Corpsoft SLA Management Services SoftBrands Bridgelogix Quirius Hotel PMS Lawson Software ENXSuite Easy RMS Groupe Laurier Orbis Global CERTPOINT Systems TDCI Inc. PeopleAnswers SalesLogic GRASP Systems Intl GTNexus Predictix Starmount Inc. Merit Globe AS INFOR ACQUISITION HISTORY, 2004-PRESENT Max International Interbiz Product Group Infinuim Software Ironside Technologies Elevon Inc. Baan EXE Technologies Arzoon Marcam Boniva Epiphany Provia Software* #tamingtheenterprise@kvh_ia
  6. 6. AND THEN WE HAVE THIS 43 COUNTRIES 200 PRODUCTS 1,700 MICROVERTICALS 90,000 CUSTOMERS 57,000,000 USERS MILLIONS OF SCREENS #tamingtheenterprise@kvh_ia
  7. 7. Struggle for a minimal level of consistency. 1 UI/Usability role at the corporate level 3-5 UI/UX roles across the company 4Completely unique style guide efforts #tamingtheenterprise@kvh_ia
  8. 8. C H A P T E R O N E 2 0 1 3 - 2 0 1 4 (IT’S ALL JUST A FECKLESS DINGLEBERRY MONKEY GARDEN -At Middleton) #tamingtheenterprise@kvh_ia
  9. 9. 2 0 1 3 - 2 0 1 4 “CREATE EXPERIENCES PEOPLE LOVE” #tamingtheenterprise@kvh_ia
  10. 10. HOW TO CREATE A GAP BETWEEN DESIGN & DEVELOPMENT 1 Ignore everything you know about enterprise software. 2 Make every design project a blue sky exercise. 3 Push for a rapid tempo, skipping discovery, research, and testing. 4 Design for industry analysts and the sales cycle. #tamingtheenterprise@kvh_ia
  11. 11. DEVELOPERS THINK YOUR STYLE GUIDE IS BULLSH*T. #tamingtheenterprise@kvh_ia
  12. 12. YOUR “GENIUS DESIGN” IS CREATING A NEW GENERATION OF IDIOTS #tamingtheenterprise@kvh_ia
  13. 13. YOUR REALITY & YOUR PRODUCT TEAMS’ REALITY ARE TWO COMPLETELY DIFFERENT PLANES OF EXISTENCE. #tamingtheenterprise@kvh_ia
  14. 14. THE MOST BEAUTIFULLY DESIGNED SOLUTION CAN STILL BE USELESS (AND IN THIS CASE, USUALLY WAS) #tamingtheenterprise@kvh_ia
  15. 15. YOUR EGO IS WRITING CHECKS YOUR BODY CAN’T CASH @kvh_ia #tamingtheenterprise
  16. 16. WE HAVE THIS TO SHOW FOR 2 YEARS OF WORK 60% Projects that failed to result in productized designs. 0 Fully acceptable implementation of style guidelines 100% Frustrated designers, leading to notable turnover + A COMPANY FULL OF PISSED OFF DEVELOPERS+ A COMPANY FULL OF PISSED OFF DEVELOPERS #tamingtheenterprise@kvh_ia
  17. 17. 2 0 1 5 - 2 0 1 6 (FAILURE ISN’T FATAL, BUT FAILURE TO CHANGE MIGHT BE -John Wooden) C H A P T E R T W O #tamingtheenterprise@kvh_ia
  18. 18. 2 0 1 5 - 2 0 1 6 “MAKE IT REAL” #tamingtheenterprise@kvh_ia
  19. 19. #tamingtheenterprise@kvh_ia
  20. 20. DON’T AIM HIGH. Every decision needs to be informed by research… and not just end user research. Small wins are still wins. Time gives you traction. Cadence gives you momentum. Don’t just design experiences. Design better tools to build those experiences. #tamingtheenterprise@kvh_ia
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  23. 23. #tamingtheenterprise@kvh_ia
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  26. 26. 92% Projects are on track productized designs. 4 Distinct platform enablement efforts underway. 28 Product teams engaged in adoption and progression of the design system DESIGNING NEW TOOLS TO BUILD NEW & BETTER EXPERIENCES #tamingtheenterprise@kvh_ia
  27. 27. 2 0 1 7 - (I GOT 99 PROBLEMS, BUT TECH AIN’T ONE.) C H A P T E R T H R E E #tamingtheenterprise@kvh_ia
  28. 28. 2017 - “We work to help people work better” #tamingtheenterprise@kvh_ia
  29. 29. OUR MOST SUCCESSFUL PROJECTS SHARED It wasn’t about the process or the tools or the technology. It was about the people. Consistent, meaningful communication Complete transparency of process (on all sides) Cross-discipline, cross-team collaboration. TRUST #tamingtheenterprise@kvh_ia
  30. 30. WE DIDN’T HAVE TECHNICAL PROBLEMS. WE HAD PEOPLE PROBLEMS. #tamingtheenterprise@kvh_ia
  31. 31. DESIGN IS FIRST AND FOREMOST ABOUT COMMUNICATION #tamingtheenterprise@kvh_ia
  32. 32. THE MOST VALUABLE TOOL A DESIGNER CAN HAVE IS GOOD RELATIONSHIPS #tamingtheenterprise@kvh_ia
  33. 33. MORE THAN ANYTHING, A SUCCESSFUL DESIGN LEADER NEEDS TO BE A SKILLED FACILITATOR. #tamingtheenterprise@kvh_ia
  34. 34. In order to create experiences our users loved, we had to create a work experience that we loved. #tamingtheenterprise@kvh_ia
  35. 35. #tamingtheenterprise@kvh_ia
  36. 36. Karen VanHouten UX Therapist & Monster Tamer @kvh_ia #tamingtheenterprise

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