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41 Current State Discoveries • Holding Effective Kaizen Events


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Current State Discoveries
• Wide process variation among branches.
– Techs not given consistent orientation and the tools to
function properly (across all branches)
– Important policies unknown
– Shocking how many handoffs and “cooks in the kitchen”
• Degree to which new techs had negative experience
• Excessive time and money to get a tech onboard

Published in: Business
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